Customer did not leave a comment.Kenneth H.
Customer Reviews for Taylor Auto and Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful dropping off the trailer.RICHARD C.
Ensure they do not cheat the customer with lies about the amount of gas in the vehicle and the outrageous gas fees. I put in a complaint.ROSA DEAN G.
Trailer for one the straps to tie the car down didn't work. The location was full of mudholes. We almost got stuck trying to get to the trailer. It was a terrible experienceCreed A.
Very accomodating. Very friendly staff. Super easy to drop off.GEORGE PATRICK M.
Customer did not leave a comment.Don D.
Customer did not leave a comment.Dennis P.
Friendly people and great customer service.Patrick S.
Customer did not leave a comment.Paul D.
They were very helpful and accommodating!Nathan M.
Customer did not leave a comment.SCOTT L.
Customer did not leave a comment.JO K.
I dropped off after hours so did not meet anyone at the destination. However, it was conveniently located and easily accessible. The online ordering and selecting process is very well thought out and executed. Good job from start to finish. Thanks!Steve D.
I was very pleased with the help and instructions offered to me by the owner Mike Taylor.Donnie G.
Customer did not leave a comment.Wayne M.
Fix all that stuffKathryn S.
The location was to far from my home.Charee S.
There was trash in the back and eating food from Wendy's in front of cab cig in ashtray and the lady would not go outside and look she said just go on the trailer had mud all over it and rocks grease all over it they did not load the trailer to the truckJonathan B.
Customer did not leave a comment.Jane H.
Really just did not appreciate how my pickup location was changed, and I wasnt notified via my preferred communication. Loading my rental approval took almost 20 minutes and customer service chat was unresponsive. It took us 30+ minutes just to be able to drive off with the uhaul. This experience makes me hesitant to want to use uhaul for a next move.Victoria B.
Customer did not leave a comment.Todd R.
Customer did not leave a comment.christine B.
Customer did not leave a comment.Tanner T.
This was the worst experience I have ever had with Uhaul. I tried to do it different and do electronic which was a mistake on my part. I ended up spending 40 minutes in the middle of nowhere on a Saturday morning because I entered the information into the website via my smartphone, but it took about 20-25 minutes for someone to review it-AFTER I called and waited on hold for almost 10 minutes. The person who approved it asked me additional questions but no one ever asked me for the beginning mileage-so when I went to turn I back in, the ending mileage resulted in 1574 miles being used, which is impossible since I only had the truck for 7 hours. This resulted in another phone call to customer service and another wait in the middle of nowhere by myself for 20-30 minutes while she walked me through filing a dispute for the mileage. Also, I requested an appliance dolly and it was not on the truck. They did a good job of trying to find me another one, but I was still charged for it, when I was told I would not be. If I had to give advice to anyone about using your phone to get a truck, go with someone if you are unsure about the area of the truck, because you may have to wait a while. Overall, I had no issue with the customer service I received from the employees-they were wonderful. It was the logistics of renting over the phone and having to call them-in the first place-that was an inconvenience. I still love Uhaul and will continue to use them, but I'll rent at the counter from now on. ThanksMelanie E.
Customer did not leave a comment.RANDAL P.
Customer did not leave a comment.Lawrence S.
No need for improvement! Taylor Auto and Towing were very friendly, fast and efficient to get me trained and connected to my U-Haul.Stefanie A.
Customer did not leave a comment.Ward P.
Customer did not leave a comment.RANDAL P.
While I didn't have much of a choice I was sent 30 miles outside of Birmingham when there was several trailers located within 5 miles of where I was moving from.John A.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.Alan F.
Taylor towing was fantastic, Super friendly, answered all my questions, will definitely be renting from them again. Thanks!Stephen C.
No suggestions, the local rental team did a great job.scott J.
Customer did not leave a comment.Alan T.
Wonderful customer service! I ordered online, they had the truck pulled around & ready to go.Daniel W.
Customer did not leave a comment.jared W.
Customer did not leave a comment.byron S.
Comment about equipment design (nothing to do with dealer/location) 6x12 needs a jack. Setting on vehicle and unmounting was RIDICULOUS!!Lance B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.SHARON L.
Good PeopleVernon J.
Customer did not leave a comment.Grady D.
The folks at Westover a great!John M.
Customer did not leave a comment.Tammy D.
Customer did not leave a comment.Carol S.
THE ORIGINAL DROP OFF WAS A UHAUL IN CASHIERS NC. THE DAY I PICKED UP THE TRAILER I GOT A CALL FROM THE OWNER OF THE CASHIERS LOCATION SAYING THAT I COULD NOT DROP OFF THE TRAILER THERE.. THE ALTERNATE LOCATION WAS 25 MILES AWAY AND VERY INCONVENIENT.Vincent A.
Really nice people & very helpful??WILLIAM M.
I received a 20 ft truck in Vestavia but got they did have the I had drive 35niles in Westover,AL. On top of that the windshield whippers where broken . It ran after I got Calera All. This put this a dangerous situation . Better assess your vehicles before you rent a truck to any. I disappointed customer!Drusilla H.
Customer did not leave a comment.Chester S.
Customer did not leave a comment.Ginny H.
Customer did not leave a comment.Isaiah R.
Customer did not leave a comment.Charles F.
Nice, friendly staff. Assisted with hooking up trailer and making sure everything was in order. Will use again if the need arisesGlenn C.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Stephen R.
The people and equipment at this location were first class however I reserved the equipment at another location. Why was I given a confirmation at my first location of choice only for the location to be changed?Creig S.
Customer did not leave a comment.Wesley S.
Again, everything was exceptional....Clementine M.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Stanley A.
Customer did not leave a comment.Don J.
Unfortunately this was the FOURTH location I tried to drop off at. The other 3 were closed even though their signs and websites said they were supposed to be open. In general I hate UHAUL I should have found somewhere else to rent from.James B.
Easy rental, very friendly staff at this location. Have used and recommended themto several family members who also had a good rental experience. Thank you!JANET T.
Customer did not leave a comment.Kendal P.
Customer did not leave a comment.Willam W.
Customer did not leave a comment.Henry T.
I don't think that I should have been charged 12.00 for a gallon of gas. And I don't think that 162 miles were appropriate for the distance so therefore I had to pay extra for mileage also. So I ended up spending over 200 for a one way rental. I don't think that I will recommend U haul to no oneabigail B.
Customer did not leave a comment.David V.
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.BENJAMIN S.
Customer did not leave a comment.JOE C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Marcus D.
Make sure your staff that rents gives out correct information. We were given faulty information and charged another $108, $40 of which was for another day and we did not have it another day. Was trying to check it on on phone and app would not submit my location and then it was late i guess. Truck was great and clean. Served its purpose. Was told if it was on lot at return location by time it opened for business the next day, it would be fine. Untrue.Chad S.
Customer did not leave a comment.John C.
have rd. base plugs 24-7jerry S.
Customer did not leave a comment.Michelle F.
The management at the pick-up/drop-off location was a pleasure to meet and work with. Quick, professional and informative.Burton K.
Customer did not leave a comment.Charles H.
I often rent trailers and this is my favorite location to do business with. They are always over board nice and helpful.AL V.
I had to drive 20 miles to get the size trailer I needed. The Columbiana, AL locations needs more selection in sizes of trailers.Ronald R.
Put a wench on the trailer to get nonrunning car loaded on the trailer.buddy W.
Customer did not leave a comment.Cedric N.
Customer did not leave a comment.janet T.
Customer did not leave a comment.David H.
Customer did not leave a comment.DONALD C.
Customer did not leave a comment.lisa D.
Great, friendly customer service! Easy pick up. Very smooth transaction & experience. Thank you!Gina H.
Customer did not leave a comment.William W.
Not clean or well kept. Location is inside of a personal owned automotive garage.David L.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.Terrence J.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Debra H.