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JAMES N
Customer Reviews for Taylor Oil Company Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, Customer Service was OUTSTANDING! Very friendly and willing to help
YOSELIN HEverything was in excellent condition
ERNESTO Rn/c
THOMAS HVery helpful!!
Autumn MCrystal assisted my wife and I. She was very helpful and took care of all our needs.
PAUL HCrystal was very helpful with my rental return.
PAUL Hn/c
THOMAS HThey provided great customer service.
THOMAS HCrystal is friendly and helpful as always.
THOMAS HThe girl who works at the office is phenomenal! I have rented there a few times and each time she is so friendly and helpful! The equipment is great...but the girl who runs the place is the real asset! I will eagerly tell anyone looking to rent from UHaul...go to Taylor Oil Company for A+ Service!
KIMBERLY LBrian and Crystal are very professional yet friendly!
THOMAS HExcellent service
JACK OCrystal was over the top helpful and reassuring. I’ve never pulled a trailer before & she made sure I was good to go & feeling confident when I left. Crystal even took the initiative to check on me to make sure everything was going ok. If I could give 10 stars I would & if I ever need to rent again I’ll be seeing her!
TONI BThe staff was great! She was so friendly and helpful. I definitely will be back!
KIMBERLY LHad a great experience. The staff was very helpful!
BRIAN NI returned my rental trailer the second day on a four day rental, but for some reason my credit card keeps getting charged for additional days.
Quinton YReturned on a Saturday afternoon, the business was closed for the day. The app walked me through the return. Perfect.
William MNo one was there on drop off day and I was still charged an extra day after returning an hour later than drop off time. Just wrong!
Frank LThey were extremely helpful in making sure the trailer we needed was on the lot when we needed it and hooked it up to our truck for us.
Denise CWay overpriced for one way rental
John KHelp was needed in how to use and set up the equipment. My husband and I spent several hours that we could have used to use the equipment instead of fighting with the straps for the car wheels. When we returned it, the guy had the tire straps released quicker and easier. If we had not gotten the car on the dolly, I would have said it was a pure waste of our money. U-tube vedio was helpful, but not so much!
Barbara NVery helpful and professional
Bryan Ln/c
Tom Hn/c
Tom HNothing. Brian and his assistant are friendly and professional.
Tom HBetter drop off weather in Florida.
KENNETH SThis location was extremely helpful and accommodating. I will certainly use them again when I need UHaul equipment. The new ramp trailer worked out great!!
CHARLIE TNothing. Brian and his assistant are great to work with! I will be a repeat customer.
Tom HGreat customer service!
Tom HNothing. (Bryan is very helpful and professional. I will use this location again.)
Thomas HThe owner’s father was on site and greeted us and asked how things went. We discussed it for about 20 minutes. Nice guy!
Donna SNot sure everything was five star
micky mThey were very friendly and helpful.
Earnest PI thank $556.00 was way to much for a 6 x 12 trailer an only have it for 5 days .
William CBrian is very professional: very good customer service!
Tom HBrian is very helpful!
Tom HI will rent again soon.
Tom HThe place where we are dropping it off refuse to accept it. Every place around also refused. They had too many. So we had to bring it back to the original location. Hopefully I get reimbursed for gas and tolls
Todd TEasy drop off process. Only improvements I would recommend would be to have a sign showing where the drop box is located. I found it with no problem but some might have a hard time.
Justin SThe cab smelled SO badly you couldn’t sit in it with the windows up. The back leaked, heavily and was wet inside when we got it. The ride was not “gentle” by any means. Dash was clean, AC and other equipment worked fine.
Sandra S