Customer Reviews for Taylor Rental Center of Ithaca
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady that checked me out went above and beyond when I picked up the truck by cleaning all the ice and snow off the truck before I left. Moving is stressful enough. So it was nice to have some kindness through it all.

Rating:

3.0

We let the counter person know that the truck was hard to handle that the steering wheel was wobbly. The counter person said they knew it. It was a pretty old truck. It would have been nice to know before we took the truck.

Rating:

5.0

I think Uhaul does an excellent job. I have rented trucks from your organization almost a half dozen times, and the experience has been truly excellent. It is very convenient, with locations that are readily reachable and accessible to me. With Uhaul the experience of renting a vehicle is virtually stress-free. That's extremely important to renters, who have deadlines they must meet!

Rating:

5.0

N/A

Rating:

5.0

Taylor Rental location is the best in Ithaca. Staff is always awesome and the location is great for this side of Ithaca.

Rating:

3.0

Friendly helpful staff.

Rating:

3.0

The cargo area leaked and soaked everything in the truck becauseit was raing, kinda defeated the purpose of renting a u haul truck. I should have just used my pickup and trailer, could have saved myself some money. Do not recommend uhaul.

Rating:

5.0

Very good thanks

Rating:

3.0

The people were great! They cleaned out the truck for us and got everything ready. The truck, though, was not great-- it had a crack in the windshield directly in the driver's eye line. Fortunately, we didn't need to drive at night because the reflections from the crack would have been very distracting. As it was, sunlight occasionally caught the crack and made it more difficult to navigate. Additionally, there was lots of vibration when braking at higher speeds and there are probably lots of loose heat shields.

Rating:

3.0

The truck was parked in a grassy, uneven location around the back of the building. There was only one license plate on the back I had to hobble around the back with a bum knee on uneven grass to locate. The side of the truck was scratched up and not visible in the provided pictures. Otherwise the self pick up was relatively simple. I just think leaving the trucks on the pavement would be helpful.

Rating:

5.0

This location is great. Marie is always awesome. Much better than going to the main UHaul store. They need more local trucks as their location is more convenient in this part of Ithaca

Rating:

4.0

U-Haul needs to improve its online application process. It didn’t work for the U-Haul sales rep or for us, the customer…

Rating:

3.0

Nothing against the staff. They were extremely helpful. They had a lot of trouble with the tablet they were using to check me in. It eventually worked, but I was there for over 30 minutes while they troubleshot

Rating:

5.0

This location is always awesome. The staff are excellent

Rating:

5.0

Marie and staff are always excellent. Please provide more local truck availability to them as the location is convenient for those on this side of ithaca. The main store that you push to is much further away. They do a great job here. Thank you

Rating:

5.0

Very friendly and helpful people. Made for a pleasant experience.

Rating:

5.0

Good experience overall, but was unable to scan my license using my phone and info had to be entered manually.

Rating:

5.0

The gentleman was very helpful, polite and quick service due to the change of location for pickup and drop off. I highly recommend this location for anyone looking to rent an uhaul.

Rating:

4.0

Nothing really, the staff is friendly

Rating:

5.0

This location is always excellent. Marie and staff are awesome. Location is great just please give them more trucks for local rentals.

Rating:

2.0

This location is a cell signal dead zone. I arrived early so I was able to go inside and wait in line for 15 minutes to get the wifi password. When I went outside because the location closed the wifi signal was so weak that it only occasionally picked up right outside the glass door. They need a much stronger signal and they need to post the wifi password on the door for people checking in after hours. It took me 45 minutes to check in. The truck was grafittied and had a gash in the side, but the biggest issue was that the cargo door was so stiff I couldn't open it myself and had to have assistance. The ramp also doesn't fully go back into the truck. It took 20 minutes to return the truck because of the wifi issue. I will say the woman inside who gave me the wifi password was very helpful and pleasant; I went back outside voluntarily so she could leave since it was 5:15 and the location closed at 5pm.

Rating:

5.0

The staff at this location are always excellent. They go above and beyond in customer service.

Rating:

5.0

All the staff at this location are always awesome. Great rental location. Prefer over the main location in Ithaca.

Rating:

5.0

Marie and the entire team at this location are always excellent and give outstanding service.

Rating:

4.0

The truck was a disaster. Ripped metal, insurance claim stickers all over it, graffiti, door that didn’t lock, and drove like a tank. My favorite sticker in the cab said Danger, the engine may make the floor hot and watch your kids, they can still open the door even if the door is locked. Upgrade this truck or retire it. Just sayin!

Rating:

5.0

This was the best U-Haul experience I've had. Friendly and knowledgable staff, clean and like new equipment, and an easy check out.

Rating:

2.0

It took over an hour to use uhaul website to return truck. I had full bars on my phone but the website was so slow it took an hour and 15 minutes to go through all of the steps. Very bad online experience. The location was fine

Rating:

5.0

Marie was very courteous and cooperative (another male employee whose name I did not get walked through deep snow to clear the windshield of the truck for me).

Rating:

3.0

Wasn't really sure where I needed to park the truck, there was no clear signage for returns except the key drop box.

Rating:

5.0

Friendly staff who were helpful and accommodating

Rating:

3.0

The U-Haul owner wasn't there. We had set up for online return. They should state before hand that you would need pictures of the inside, when I left the app to take pictures, I had to start the whole process over, very big pain!

Rating:

5.0

Everything went great

Rating:

5.0

Staff was friendly and extremely helpful! Thanks

Rating:

4.0

The u-Haul app didn't work. I had arranged a pickup an hour before the location opened. When I tried the app it failed. I called the 800 number. They were unable to help. When the location opened the employees were very helpful getting me on my way. An hour and a half late, I did not appreciate having to stop for fuel as it had 1/2 a tank. My return trip at night I had to stop for glass cleaner and towels as the windshield was filthy. Mechanically the truck was fine. Keep the glass clean. Send the truck out with a full tank. Work on your after-hour pickup app.

Rating:

5.0

Nothing that I can think of. Was an enjoyable experience.

Rating:

3.0

Used online drop off

Rating:

5.0

Marie Sill was helpful, efficient, and kind. She made the process of returning the truck go very smoothly and quickly.

Rating:

5.0

Maria is the best. Speak with her.

Rating:

4.0

The staff was very friendly and helpful. They ensured that all previous damage was identified and explained the process clearly. Thank you for making the beginning part of a very long move easier.

Rating:

1.0

i waited an hour to get truck because her computer was down and then i got charged for gas that i replaced (drove 33 miles replaced 3.1 gallons) and still got charged gor 3 gallons and the guy had no ability to fix it, so he gave me a number of a mainnoffice in Rochester, told them my problem, lady said she would call back with answer and never did. The amount of effort for problem STILl not solved is absurd.

Rating:

5.0

they did great to communicate with me by writing on the paper since I am Deaf.

Rating:

3.0

Pretty sure the heat was stuck on, or finicky at least. But ran well other than that!

Rating:

5.0

Computer processing needs to be better

Rating:

2.0

I was charged a cleaning fee for a truck I brought back that was immaculate. i was very unhappy about it. The people who worked there were not professional. they did not where uniforms. I was not impressed.

Rating:

3.0

Retire Ed to this location after hours. No opportunity to experience the facility or its personnel.

Rating:

3.0

This is a great location out of the city of Ithaca, but the selection is very limited. Very friendly and helpful staff.

Rating:

4.0

All locations I went to were great, people I interacted with were pleasant and knowledgeable. My complaint is the coordination of uhaul. I was sent first 45 minutes to a location that did not have the requested equipment. Then to a second location, while in route to second location received a phone call that they also did not have a trailer, sent to a third location and hour in the other direction, when I got there they were not aware I was coming as promised on the phone, and had to dig the trailer and truck out of a a snow bank delaying me another 30min. In all I spent nearly 5 hours getting a truck and trailer to my starting point, of which 4 hours was wasted because of ineptness on the part of uhaul.

Rating:

1.0

Have the right equipment that u reserved of phone .....

Rating:

1.0

They overcharged me $30 for gas. They didn't "remember" they gave me the truck with 3/4 full tank, and charged me for 6 gallons to fill it to full. I've already called to correct the issue, but I haven't seen any changes yet. Glad I took a picture with the gas meter + timestamp for proof. What a racket.

Rating:

5.0

Staff was very responsive and nice.

Rating:

5.0

Every year we rent from these folks. GREAT people. I have a very hard time starting the vehicle. Its hit or miss. It may start on the third try or the twelfth. It scares me when it won't start because of my job hauling voting info etc.

Rating:

4.0

the passenger side mirror was so loose that a few yards down the road the mirror was facing the street. I was blind on that side. Took truck back to taylor rental and a staff member tightened it. However still too loose and the staff memeber taped it. The tape didn't hold and when I got home I duct taped the mirror. Still didn't hold very well, but held better than the clear tape. Had to adjust 2 x's on the way to destination.

Rating:

4.0

I felt sorry for the woman working there, she was all alone but she did her best to take care of me as well as multiple customers on the phone. I wish her the best!