Customer Reviews for Taylor Rental Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental Center

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Logan N. on

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Tony O. on

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MAURICE D. on

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debbie C. on

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Mark was very accommodating!

Matthew R. on

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Great customer service

jeremy S. on

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Proprietor was professional and courteous. Excellent service!

wayne J. on

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Jack M. on

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Went fine was after hours

katherin C. on

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Charles M. on

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Staff (Mr Taylor?) was very friendly but the location is a bit run down. There is a huge, new UHaul rental and storage area about 1 mile down the road that I would more likely recommend. Taylor would be fine if it was the only location on the island but... it's not.

Alan Peter G. on

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Easy return, although the location was easy to miss if you dont know the area.

Pat R. on

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Debbie O. on

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Service was good...place could have been cleaned up and more organised

carolyn G. on

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the building is dirty and run down.

Tracy B. on

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Very nice.

Ian W. on

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William L. on

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Michael C. on

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ANDREW M. on

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Lloyd P. on

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Computer kept going down, then he wanted to write credit card information down on a legal pad and process it later and send it's out without a valid contract. Had to sell assistance from another store to process contract before going back to Taylor to get truck

mark D. on

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I wanted to stay local The guy was not very nice And the truck was filthy The floor had a black grime And there were bugs in the cab

keith G. on

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Vacuum cab area. Windshield was dirty. I shouldn’t have to start my trip that way.

Chris H. on

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Cynthia N. on

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GERALD K. on

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Taylor rental is customer service.

Raquel K. on

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frank C. on

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keith D. on

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Rodrigo V. on

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Great service provided at Taylor rental

COURTNEY W. on

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The owner was extremely nice and helpful.

James M. on

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James M. on

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ROBERT B. on

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Very kind and friendly service .

andy S. on

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Jon F. on

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Very friendly and efficient

Scott J. on

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Mark is very accommodating when renting a enclosed trailer. I don't rent from anyone else.

Herbert M. on

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EDWIN S. on

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Outstanding service provider. Equipment too of the shelf.

gerald K. on

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Lynnette Y. on

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MILT S. on

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Michael D. on

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Just seemed very low energy, it looked like they were barely in business.

Jeff C. on

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Taylor Rental has not kept there facility up to standard. Jennifer at the U HAUL center on Amelia Island does an excellent job, represents the company well and should be commended for her effort.

DEBORAH W. on

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Location is a rather old business than hadn't been renovated in some time. Not dirty, but definitely in need of some maintenance. Staff very friendly and helpful.

MILT S. on

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barbara B. on

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joe T. on

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The man who provided the equipment was difficult to understand & gave odd answers. For example, when we called to ask if we could pick up an hour early, his response was something about the axis of the earth & an astronomy allusion. Made no sense. When I asked repeatedly he finally said ok. Re: equipment, the truck was clean & in good condition; however, the crank on the auto transport was so frozen/stuck that he used a hammer to try & move it, then WD40, finally a piece of equipment to jar it loose. That was really disheartening.

Sharon A. on

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Ronald W. on

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The location was changed to taylor rental. I had reserved the truck and trailer at 8th st location a week in advance but that was changed to taylor rental. the distance was very close to me and pick up was fine. I would continue to use 8th st location for future rental.

WILLIAM M. on

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LUS N. on

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John B. on

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THOMAS K. on

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CARL T. on

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Bradley M. on

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Stanley K. on

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Taylor service is excellent. Mark O'Brien is oustanding. Keep up the good work

Rob H. on

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graham B. on

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SCOTT N. on

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They are courteous and willing to answer any questions I had.

thomas B. on

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ALICIA B. on

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The drop off location that was used from the computer listings was no longer in business and it was not the closest location to where I used the trailer. The second location I used after locating one on my smart phone was also no longer in business. These need to be updated. I drove about 18 miles extra than required.

KATHY R. on

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Your automated system is alienating your customers. I rec'd a "did not return equipment" email on the day the trailer was due back. We are on Florida time, not Arizona time. The equipment was checked in when the business opened. The email also stated that you had "Tried to contact" me. I received no phone call or email from U-Haul, so this was basically a lie. I am beginning to hate U-Haul.

KATHY R. on

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The U-Haul reservation system is a burden. I have been renting regularly for over 10 years (monthly) and the time it takes to re-enter data that has been taken 100 times is almost a deterrent. Your system needs to be user and time friendly. Data needs to be stored and transferred every time there is an update, which by the way, are done far too frequently. Find something that works and stick with it. Your IT people definitely have job security. I feel sorry for the rental center every time I have to watch them struggle with this online system, and it's not just this vendor.

KATIE T. on

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Everything!!!!

Charles D. on

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MILT S. on

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nothing

MICHAEL M. on

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WALT E. on

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Always easy dealing with Taylor's. Great asset to Uhaul.

SAM R. on

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PATRICIA G. on

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JANE M. on

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clean up

BYRON M. on

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RANDY C. on

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Some of the nicest people I've ever met are at Taylor Rental, and I grew up in Fernandina. And the truck I rented was practically brand new - great GMC product that handled better than some cars. I wanted to keep it!!!

Kathy M. on

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Dirk D. on

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Just keep up the good work!

CHARLA V. on

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Nice down to earth folks.

Charles V. on

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Customer oriented, courteous and helpful.

KEVIN G. on

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John B. on

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They were great helping getting the trailer hooked up.

Barbara B. on

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Brenda T. on

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JOAQUIN H. on

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ROGER B. on

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Make sure the inside windshield is clean, make sure inside the box is clean! Representative never went over the operation and features of truck, also didn't do walk around with me, didn't ensure that (rented) dolly was in the truck, I had to stop and ask for the (rented) dolly!

ARTHUR F. on

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PHILLIP W. on

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terri N. on

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I reserved a 6x12 trailer one month in advance online. I called this location on the Tuesday prior to the reserved Saturday pickup to ensure they had the size I needed. We were moving from NC to Florida and we had to be in Florida on Sunday. They assured me they would have the size I reserved. I also received an email on the Thursday prior to our reserved Saturday pick ensuring me the equipment I reserved was on site. Needless to say. I was quite surprised to find out this location did not have the size I had reserved and needed. We had to leave several items in NC and now will have to rent another trailer and drive the round trip to pick them up. When I called customer service to ask for compensation they told me all they could do is give me $50 refund. I find this incredibly unacceptable. It will cost far more to make that additional round trip not to mention the time that I do not have to make that trip.

JOHN W. on

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SUSAN P. on

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I have been renting quite frequently lately from them. They are so nice and helpful. Great customer service!

MARK S. on

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STEPHEN M. on

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Not a thing. I will have absolutely no problem recommending this location.

Ron F. on

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General appearance of facility does not inspire confidence from outside

JACKSON S. on

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CLOVER N. on

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Claude F. on

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When I arranged the trailer pickup online, there was no way of advising UHaul that I would pick up the needed materal when I picked up the trailer that afternoon. I told the reservations clerk that I would get the material from the pickup site; not to ship it. Today I received an email that it had been shipped. Tried to abort the shipmemt by return e-mail, live chat AND telephone with no success. NOT HAPPY

Pamela C. on

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KEVIN H. on

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JUST KEEP UP THE GOOD JOB !!!!

Pam C. on

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DANIEL B. on

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JOHN T. on

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clean the place up

DAVE S. on

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Have used Taylor's for years, I notice there are other more convenient locations but I still like Tsylors