Customer Reviews for Taylor Rental Vestal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental Vestal

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Nick R.
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Customer did not leave a comment.

Lang G.
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Went to pick up trailer and it seemed that I was bothering the employees (one at the counter, one that hooked trailer up). Said that I could return after hours but didn't explain how. First impressions are very important. This was the first time I rented from this location. Will not rent again.

Brian M.
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Customer did not leave a comment.

Edward F.
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Customer did not leave a comment.

CARLIEROSE M.
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Make sure not to put equipment on the vehicle.

Robert G.
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You have to provide too much information to rent a vehicle. Once you return the vehicle, you provide even more unnecessary information. 10/10 would not recommend.

John M.
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I would advise customers not to use U-Haul it was nothing but a problem from beginning to end I was stuck with a trailer for 3 days and then your trying to attempt to charge me for cleaning a trailer that was dirty and had oil all over it when it was picked up this has been the worst experience I will never use U-Haul again.

Frederick S.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

bruce K.
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When you transfer a trailer from one dealer to another make sure it's clean first.

Mike L.
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Customer did not leave a comment.

GEORGE R.
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Customer did not leave a comment.

Scott M.
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robert S.
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alfred V.
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steven T.
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I took an hour to get the trailer. The trailer wasn't checked when attached to my vehicle. The left turn signal didn't work. No customer service when advised the trouble had with the lights.

Don T.
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Prompt courteous service. No complaints.

Steven M.
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Nice large lot. Easy to back up.

Christopher B.
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Customer did not leave a comment.

Mike F.
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Customer did not leave a comment.

jeff B.
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Tow dolly was rusty had to oil it up to use it tail light went out on way home no way to have it repaired just risked it and drove on Returned it to u haul no one on location lady next door helped

Dale J.
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drivers side window inside was a bit dirty. Jared employee was very good, efficient and friendly.

Damelis T.
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The truck was not cleaned out. I was told that it just came back the night before and they did not have a chance to clean it. I cleaned the cab from all the coffee spills and they did a quick sweep out of the back; which had a little residual dirt in the grooves of the floor. At the destination, they wanted to charge us for cleaning out the trailer. Once I explained, they believed me and did not charge; which I appreciated, but I was not happy to be blind sided like that after driving 1,300 miles

Kevin P.
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Customer did not leave a comment.

Antonia C.
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Customer did not leave a comment.

Sarah D.
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Have a designated U-Haul representative.

James S.
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When I got the trailer home after picking it up, I observed that the trailer bed was covered in debris left over from the last rental (leaves, bark, dirt, small pieces of broken plastic and two screws; I have photos if you'd like them). What I swept out filled an entire dustpan. Also, the right side tire was noticeably deflated. Tire pressure gauge showed it to be at six (Yes, 6) pounds. I used my compressor to inflate it to 60 pounds. It showed 13.5 pounds the next morning, so I re-inflated it. It then seemed to hold air until my destination.

Bonnie W.
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The shifter needs to be pull toward the driver to shift into park otherwise the truck doesn't start. Also stalled once and was difficult to get it started.

James L.
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The guy working didn't know he had a truck on site to be rented which was concerning coming in to pick it up. The truck was terrible. The front 2 tires were bald and we had to drive in snow so it was very concerning.

Susan K.
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Customer did not leave a comment.

Mike C.
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The trailer I rented didn't fit the van that I was told would fit I was lucky a friend had one that worked.

Brian M.
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Customer did not leave a comment.

JASON S.
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Customer did not leave a comment.

DESIREE G.
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Beth K.
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Person that waited on us was Great. It was 7:00 am and he was ready with our vehicle even though the storm of the century had just ended the day before.

Carl A. D.
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this is the 3rd. auto transport that I rented in the past month. The unit was rusty with some holes in various areas. It should be scraped. Not what U-Haul should present to the public. Carl

Cortney C.
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Customer did not leave a comment.

Stephen J.
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I was over charged a day because they took a while to check it it. After many calls I only got part of the overage charge back.

Stanley W.
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Customer did not leave a comment.

rick S.
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Easy in and easy out...entire transaction was smooth.

Donald G.
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Customer did not leave a comment.

BLAKE W.
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This was the only store that had the size uhaul I ordered. I had to drive out my way by almost 10miles to pick it up from the rental place. This was a franchise vs the actual uhaul store I went to. Payment didn't show up on my card for 4 days after purchase. The equipment was old, missing reflectors. Not too impressed. Very expensive for a two day trip too.

AUSTIN G.
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Customer did not leave a comment.

CHARLES G.
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The counter support was very good, but the person who handled the attachment of the trailer to my truck was very unique professional and his language was terrible including numerous expletives. In addition, he did not check the brake and running lights which were inoperative. We found this out on our way to NC when we were pulled over by a State police officer. Fortunately we were not given a ticket. I have previously rented from U-Haul in the past and never had a problem. This is the first time.

AARON S.
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Great service. Needed the vehicle for extra time. No one had reserved it so I was able to keep it for as long as I needed it. Just what I needed. Thanks!

Terry S.
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The interior of the truck was dirty. The floor had residual mud. The dashboard was covered in dust and the seats were heavily soiled. Quite unexpected for a new truck with only 6000 miles on it. It looked like it had never been wiped down between uses.

Desiree B.
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Customer did not leave a comment.

Ellen R.
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Stephan C.
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I had to drive 35 miles each way to pick up this truck when there are 2 U-haul locations with in a mile of my house. The truck only had 4500 miles on it and it was absolutely filthy inside and out. There were stains all over the seats, the floor and center island were filthy as was the dash and there was no windshield fluid in the thing. Pathetic to say the least. I am in need of six more rentals this fall and I will not be calling U-Haul. You are by no means the only truck rental company out there and if this is how you do business then I see a slow demise of your company. I rarely complain about anything but I was so disgusted by the ordeal I felt it was worth my time. A former loyal customer.

fran C.
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Customer did not leave a comment.

valerie B.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

DAVID V.
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They are not a regular uhaul rental place. The one man that took care of us was very helpful but the overall experience was confusing as the other employees weren't involved and not helpful.

donald Y.
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Customer did not leave a comment.

Elliot K.
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nothing. good truck, friendly people

Marcy S.
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na

JOAN F.
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We dropped the truck off after hours, so we did not go in, nor did we talk to anyone. It was a very convenient location, and the key drop box was very accessible.

DOUG C.
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Don't make the customer wait 20 minutes in the parking lot and forget them!

Mark R.
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Customer did not leave a comment.

CHRISTOPHER P.
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Taylor should have a visible UHaul rentals sign out front to make it easier for customers.

BRUCE L.
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Customer did not leave a comment.

Gail R.
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Customer did not leave a comment.

George B.
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Our experience renting the cargo van from Taylor Rental has been excellent in every way every time. We will be renting this van from them several more times this year. The people we deal with are top notch. We appreciate them to the highest degree. They could not be better. sincerely, George Brasser

GEORGE B.
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We look forward to using taylor rental many more times this year. They are the greatest George

MARILYN B.
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Customer did not leave a comment.

JASON S.
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Bethany D.
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Omar A.
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George B.
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I WAS TREATED AS GOOD AS POSSIBLE. EVERYONE WAS GREAT!

Robert B.
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Was never made aware I had to turn in my contract with the key. It was just dumb luck that I had it on me.

Michael W.
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The manger did a great job with the service, follow-up, and with online ordering make it a snap and saves time.

Bret P.
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Customer did not leave a comment.

PAUL S.
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wrong store hours posted

PATRICK H.
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They picked the drop off location and did not tell me about it. I had to go to two different drop off places before one would accept the trailer, an oversight on Taylor Rentals part.

Huseyin K.
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Customer did not leave a comment.

Don R.
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Excellent customer service. Staff people were very friendly and helpful.

DERUE O.
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Fast Easy and efficient!

Jeff J.
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steve was great a man of many hats and he had one of the men out there to help me hook the trailer to my truck one of the best equip rental exp i have had in very long time

FRANK B.
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Customer did not leave a comment.

MATTHEW T.
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Customer did not leave a comment.

ERIC H.
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Customer did not leave a comment.

KAREN U.
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reuben M.
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LORAINE T.
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Andrew N.
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I ordered a 6 x 12 trailer and it was not available. I had to settle for a 5 x 8 that required more trips = time and money!!

DIANA C.
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Customer did not leave a comment.

MATTHEW F.
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Customer did not leave a comment.

john M.
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Customer did not leave a comment.

Thomas T.
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the entire experiance was pleassent and pain free..the staff at taylor rental were polite, fun knew what they were doing plus the van was brand new

Karl S.
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Customer did not leave a comment.

philip G.
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Customer did not leave a comment.

Emma Jane V.
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Customer did not leave a comment.

REDECCA D.
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Gentleman was extremely helpful in explaining the charges. Also, we went to different location than the slip said due to miscommunication with pick up place.

MATTHEW N.
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Note to the customer at the time of reservation that a two-day rental means a 48-hour rental. I had to drive across town to pick up my truck (at a location I did not select) and when I got there I found out that I had to return the truck within 48 hours rather than two days. When I hear two days, I think the end of the day. You should tell all your representatives to say "48 hours" instead of "two days." I'm sure I am not the only person with this complaint. I would have gone back later to pick up the truck if I was picking it up from the location closest to the place from which I was moving. But, again, I had to go across town so I took it at that time. The time that I picked up the truck should not have been the first I learned about 48 hours v. two days. In short, I am very dissapointed with U-Haul, once again, because I was charged an addtional $14 and I think I will be trying Budget Rental next time.

LISA L.
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Customer did not leave a comment.

Elliott R.
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Customer did not leave a comment.

Jason V.
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Service was quick and friendly. Staff helped attached the hitch. Would rent from this place again if I didn't move so far away

RICHARD H.
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Customer did not leave a comment.

robert M.
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Customer did not leave a comment.

SAM S.
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Pick up was slow due to lack of familiarity with the process by the rep that was working. The return of vehicle was quick.

No reviews have been submitted for this location.

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