Always great customer service â€¦. They make it quick and easy.kevin R.
Customer Reviews for Taylors K&E Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful dtaffWendy S.
Nothing....they were very efficient and friendly.LAURA M.
Well you could start by not lieing and you could pay the extra money .and large truck needs a step upTINA W.
The trailer I picked up was in bad shape but didn't show until I was about 2 hours from my destination. Noticed the passenger side wheel wobbling and got out and noticed the rim had broke welds. Driver side wheel had broken weld also. Both tires were also about bald with very little tread left on them. Roadside assistance showed up and the passenger side wheel bearing was bad. I asked him to check the driver side as well and it was also bad. He couldn't find parts to fix it so a tow truck was called to pick it up. There was no place open to get a replacement trailer so I had to unload the lawn mower I had and get it in the back of my truck and finish my trip that way. With all of this trouble, I think this warrants a complete refund.Luke B.
Customer did not leave a comment.david W.
The vehicle confirmed was locked and the business was not open. This was set for 24 hour pickup. The wait was an hour and half trying to get it figured out. This out our move behind which is already stressful enough. Business owner and uhaul needed to have better communication for the rental that was confirmed. I do believe this was a uhaul problem as major scheduling issues have occurred each time I have used uhaulMARISSA S.
Customer did not leave a comment.Loni G.
I asked if the trailer was correct for me vehicle. I was told it was and I have messed up my tranny. Also had to pay a transporter to come to Illinois and take it to my home in Benton Harbor mi.Rhonda M.
Customer did not leave a comment.Robert C.
24/7 truck pickup and return didn't work at all. Other than that, all was good.Archie P.
Customer did not leave a comment.Rose P.
Customer did not leave a comment.MICHAEL B.
They were very understanding when I showed them the video of the speedometer and I had also taken a picture of the dolly when I 1st picked it up.James J.
Customer did not leave a comment.Emily D.
Customer did not leave a comment.Carmen A.
The gal who was in charge was fantastic. She answered every question. She was knowledgeable and fabulous.Dentist R.
The staff is so nice and easy to work with. Fast process picking up and dropping off.Devon B.
I have no complaints, everything went very smoothly. Would use the service again if I needed to.DOYLE B.
Customer did not leave a comment.Eric L.
The location & condition of the truck were 5 star perfect but I would give the online check in & uhaul customer service a 0 rating if it were an option. The online check in was awful & only went from bad to worse when I called Uhaul customer service. After successfully scanning the bar code & front of my driver's license, it wouldn't let me select the option to scan the back of my license yet no error msgs. After several attempts & being outside in the freezing cold I called for assistance. From the onset the rep wasnt listening & kept asking for error msgs when there were none. I attempt again to explain, she very rudely orders me to stop yelling at her when I wasn't & wouldn't let me say I'm outside on speaker phone, she continues to interrupt nonstop, by then I've had enough so I told her to get a supervisor on the line & she immediately hung up on me! I've worked in & managed call centers over 25 years & especially considering the $ I paid, I'm mortified that Uhaul employs people who treat customers so terribly!Christine L.
Customer did not leave a comment.david R.
Customer did not leave a comment.Mark W.
Online checkout was a little difficult for us internet challenged adults. I was able to get the process done with the help of my son.Rhonda M.
They actually stayed about 15 minutes past closing to allow us to make a return on a Friday rather than waiting until Saturday. This allowed me to free up my vehicle for sightseeing. Thanks a bunch.David C.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.DAVID W.
No cell service a location. Took 1hr to p/u vehicle because I couldn't get cell serviceRyan W.
Customer did not leave a comment.Marci P.
Great serviceDERRICK K.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Alina W.
Customer did not leave a comment.Debbie P.
Did a great job. Always enjoy going in and seeing Katelynn.George A.
Customer did not leave a comment.daniel D.
Not a thing. Excellent professional service.Sherry O.
Nothing. It was above perfect.Sherry O.
Lower ur pricesPAUL L.
Customer did not leave a comment.CAROL L.
I was very pleased with the fast and friendly service.Christopher K.
Customer did not leave a comment.JUDAS T.
Customer did not leave a comment.douglas T.
Customer did not leave a comment.Christopher D.
Nothing wrong we didnt go inside but we had no phone signal to check our car in which made it take forever.ALICIA K.
Excellent customer service! Very helpful!bart P.
Customer did not leave a comment.Hunter C.
Customer did not leave a comment.Joshua T.
Customer did not leave a comment.James M.
Although the area manager is going to talk to the location owner about the incident I was very disappointed in the experience. The truck was not available and we waited for almost 2 hours for them to finally come and get it from behind the locked gate and the man that came called us a liar on when we got there and was just rude about the whole thing and said he doesn't even like dealing with uhaul. The back of the truck had to be swept out before we could even load anything in it. Like I said the area manager was very nice but I didn't deal with him till after the fact.LACEY A.
Customer did not leave a comment.mary R.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.MONICA A.
Customer did not leave a comment.Natalie H.
Customer did not leave a comment.Coty H.
Tires need checked before rental. One tire had 13 psi in it.MICHAEL H.
The trail had something wrong with it, it would not go on the ball all the way. It popped off the truck when we were putting the car on the trailer.MICHELLE H.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Egbert P.
Customer did not leave a comment.Teresa J.
Customer did not leave a comment.LARRY E.
Customer did not leave a comment.john B.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.Jill W.
Customer did not leave a comment.David G.
Dropping off the U-Haul was a much better experience. Taylor's K&E identified the problem immediately. It was a loose Axle. He said he always checks his equipment b4 renting it out. Thumbs up to Tayor's K&E 4 keeping his renters safe!!brad C.
no improvement needed. all was perfect, easy, and friendly pplBen B.
Was easy to find the employees jumped right out to help return the trailer thanks again uhaulJeanette D.
Customer did not leave a comment.Ethen M.
All good with helpful staff.Steve A.
Customer did not leave a comment.Allison S.
Customer did not leave a comment.Michael D.
I was extremely satisfied.Ricky G.
Look into the transmission. It has a hard shifting issue with the truck that I used. And I reported it to Taylor K&E The engine would reve up to almost 4,000 rpm before shifting.Christopher C.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.Kevin D.
Friendly staff who would go the extra mile to ensure our planned move would happen as safe and secure as possible!JEREMIAH M.
Customer did not leave a comment.David P.
Customer did not leave a comment.Tammy B.
Tires were worn out. Had to stop immediately to air up left tire.james H.
The problems we had while using Uhaul had nothing to do with the vendors at the pick up/drop off locations. They were all very nice and helpful. The problems we had was from the U-haul employees. First, they put the wrong name on my reservation and had me scheduled to pick up the uhaul 3 hours from where I live. Second, the gentleman we picked the uhaul up from had a doctor appointment. He informed Uhaul, but they never blocked it out on the schedule - so we waited for him for over an hour (at no fault of his own and he was very apologetic). While we were waiting, I called Uhaul to find out where he was. I was transferred to 3 different people and spent approximately 45 minutes of my time just waiting to speak to someone. Third, when we reached our destination, there were some delays on our end. I called Uhaul to extend the truck for one day. The lady told me I could drop the tow dolly that day since I didn't need it. She said she'd call ahead for me to let them know what my plan was so I didn't get charged for the dolly too. No surprise here, she didn't call ahead. They helped me and tried marking the dolly as returned, but it didn't work. Uhaul wasn't of any help, so I did in fact get charged another day on the dolly, too. Fourth, every time I've called Uhaul - with the exception of probably once - I've had at least a twenty minute wait before speaking to anyone and nearly every time, I get transferred to at least one other time. The majority of the customer representatives I've spoken with seem to be undertrained. Finally, the website has glitches and doesn't work like it's supposed to. If it had, I wouldn't have wasted part of my life waiting for a Uhaul representative to answer the phone, transfer me and mess up my reservation. Uhaul caused me undue stress, gave me a headache more than once and wasted A LOT of my time. So far, dealing with Uhaul has been the most stressful part of our move - that's with a family of five and a business moving 700 miles away. Venders did great. Uhaul did NOT.maegan N.
Very helpful.Carolyn H.
I was mis leadDanny W.
Customer did not leave a comment.Judith N.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.derrill M.
The people were very nice and took my return with no problem.JIMMIE R.
Even though I interrupted lunch, the guys went out of their way to be friendly and helpful.mark H.
Customer did not leave a comment.robert P.
Customer was slow, U-Haul application was so slow it made it difficult for the service person to set up a contract to rent the trailer. Sweet lady, but seemed like it was the second time she had rented a trailer.Norman C.
Customer did not leave a comment.Jerri P.
Customer did not leave a comment.Tony T.
U-Haul staff very accommodating and understanding to our needs, great experience .Doniphan H.
The uhaul was not clean, it leaked, gas was on empty when picked up not where the person said it was. Food trash in the cab and cigarettes butts in the back.Sara S.
proprietors very helpful and helpful explaining all that was needed to get us on our way and back with the job at hand. Truck was neat and clean.Doniphan H.
This location is very difficult to find, no onsite personnel, no way to return equipment and ensure it's received by U-Haul. I'm only happy I don't need to use U-Haul again but if I do in this area, I'll spend the money to just buy a trailer.Tony T.
Customer did not leave a comment.Bradley R.
Off the beating path a bit but those around Doniphan know where it is. This took a little longer than usual as the only one there normally doesn't do the uhaul orders.tim S.