Customer did not leave a comment.Ahmad A.
Customer Reviews for TCB Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nicholas L.
Customer did not leave a comment.Joshua B.
I was not informed there was a drop off fee. I picked up the trailer in Dallas, GA dropped off 2 items in Ellijay and was offered a discount to drop the trailer off in Jasper, GA. Had I been informed there was a drop off fee for after hours, I would have dropped the trailer back off near my house in Dallas where I picked it up. But instead, I got charged an extra $20. I also never received my contract by email and had to call three times to ensure the Jasper location checked in the trailer. Someone needs to call me at 954-734-4869 and credit me back $20.Joseph C.
Close this location. The manager was not pleasant. He was an ass.Soliman S.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Geneva H.
Customer did not leave a comment.chad M.
I ordered certain equipment and the location did not have 2 of the 4 I ordered. I would recommend that they check orders so they could have all equipment ordered and maybe be a little more personable when checking folks in. Other than that, it was a good experienceCindy N.
My rental location was a different location. However, it was not the fault of the Uhaul Dealer. Their trailers were stolen. So, I received quick help finding another location that has a trailer the size I needed and ready for pick up. Kudos to the Uhaul Customer Service for helping me out! Thank you, Yolanda CampbellYolanda C.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Martin B.
All in all, not a bad experience, but I have had MUCH better at many other U-Haul locations in the past. Every other location has helped me hook up and verify the lights are working. Not this place! The back of the uhaul had some type of residue (some kind of white power/concrete type stuff) that I had to sweep out to avoid damaging my load. Also, no one bothered to look at the trailer when I returned it. I like the idea of having confirmation that the trailer was returned in the condition that I received it in. Now, I am worried the franchisee might try to make some type of damage claim because I was not reassured by an immediate inspection. If something comes up, you bet I will be disputing it. We took pictures to be sure. So, all in all, not bad. But I would say not good either. I love U-Haul so I will be returning, but not this location for sure!!!George B.
Customer did not leave a comment.Britney M.
Trailer needed repairs prior to pickup. Told to come back in a hour to get trailer. The trailer has been there for 3 days under my reservation. No excuse not to be ready . Should at least get discount ?Charles P.
Logistics was a nightmare. TCB was the 3rd location I was sent to, further and further away from my parked car, and my preferred pick-up location. I understand some authorized dealers do not have a great deal of inventory, but there should be better coordination between the online app and real-time inventory counts. This delay caused a ripple affect that cost me more time and money. I missed my start time for the movers and I had to come back the next day to finish moving alone (it took me 10 hours). The gentleman at Reemi's, one of your authorized dealers, was not helpful at all in helping me to find another location after the app directed me to pick-up at his store. He literally said to me, "I don't know why they sent you here when I don't have any trucks." Then without further interaction or explanation, he returned to other tasks. I was finally helped by a nice and informed lady that answered when I called another U-haul location. Quality Control.Tamika P.
I had to stop and buy wipes to clean off the seats and steering wheel, cop holder, etc. there was candy in the cup holder. There was so much dog hair everywhere I could have made a wig. I would think especially in this time of everyone being exceptionally conscientious about cleanliness this should have been much better. The side mirror on the passenger side cannot be adjusted.mary W.
Customer did not leave a comment.Lisa M.
Make sure cigarettes and butts are cleaned out the cabSTEWART M.
Patient, kind,friendly,helpful,and readily available. Plus humans and not computer or tech. Real people working in real world,doing what real people do ...I appreciate that very much.michael D.
Customer did not leave a comment.AL S.
Customer did not leave a comment.lloyd J.
The only problem I had was I didn't have a adapter plug for the lights and they didn't have one ether and he said go ahead and use the trailer anyway another than that everything when find. JohnJohn A.
I dropped off on Sunday, so no one was there. But, the U-Haul signs were very clearly posted, the drop location was obvious (it would have been nice if it had been flat as we had to find something to chock the trailer wheels), and the location is extremely convenient to my home.Scott K.
Customer did not leave a comment.kenneth L.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.DANIELLE C.
Customer did not leave a comment.Phillip V.
Customer did not leave a comment.JACK M.
Great service!James R.
Customer did not leave a comment.Mario J.
TCB took care of my rental the day I needed it! They were quick and efficient! Highly recommend!Allen R.
Customer did not leave a comment.James R.
Customer did not leave a comment.Karl H.
Customer did not leave a comment.Lauren M.
I was not able to get a Paper copy receipt, which I would have liked to have. I did ask for the receipt to be emailed to me since he could not give me a paper copy and he did email me the receipt.serenity H.
Customer did not leave a comment.Misty C.
Customer did not leave a comment.Kara T.
Customer did not leave a comment.Tyler D.
Assisted with every aspect of the rental. Better that most pick up locationsMILTON A.
The hours of the business where we needed to pick up our truck. Stated on the door 8-5. We were scheduled to pick up at 8. My husband and I waited until 8:40 before anyone from the business showed up. When the individual did show up he offered no apology when we asked if the hours where correct and that we where schedule to pick up at 8. His response was rude and frankly unacceptable. He said "Yes, stuff happens, that's life, what's the problem?" I asked if that was the response he felt he should give to someone who had been inconvenienced to such a degree. His response was to tell me to go sit down in the waiting room. Yes, he's right. Stuff happens and a simple 'Sorry for the inconvenience' would have gone a long way. Uhaul is adamant that if you have questions, concerns etc to call. Good luck. We did that. Absolutely no help what so ever. In fact was transferred twice when I called because my original 'guaranteed' reservation was unavailable, to departments that where either after business hours or didn't answer until the line went dead. So, I'm calling again, on the phone as I type. Listening over and over to the recorded message telling me to submit a review, that issues can easily be resolved. And by doing so they say... ' taking the first steps to ensuring that the next family won't have to deal with the same kind of problems we have experienced' . Well, guess what. No one answers because 'we're experiencing a high volume of calls'. I intend to take this to a corporate level. I have used UHaul for years and have never had problems to this extent. Well, I finally got through to customer service. Was talking to a young man who was intensely listening to my situation. I got disconnected! Wow, what happened to Uhaul? Maybe I need to hire a local next time. The service couldn't be any worse. I intend to share my experience with anybody thinking about using Uhaul in the future and I will suggest to them that they look at the reviews. They speak for themselves. I should have listened.Lisa R.
The cab of the truck had a bad cigarette smoke/musk smell in it.. Other than that it was okay.trannie G.
The TruckShate experience was a nightmare. I was scheduled to pick up the truck at 6am. I couldn't ever get the app to work. I chatted online with a UHaul rep who wasn't helpful at all. I called UHaul ans spoke with a rep who still wasn't able to assist. The end result was me waiting in the middle of nowhere with no way to go in which was not safe. After an hour, i received an error message stating I had to check out via the counter so I had to wait another hour until 8am when the shop I expected to be compensated with a credit for my inconvenience.Frances T.
Original pick up was Acworth GA. Day before pick up I was sent to Dallas GA for pick up. Pick up time was 9:30am no truck till 11 am. Then charged for going over 142 miles!!bernard R.
Customer did not leave a comment.davy U.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Jerry G.
The first location didn't have my truck available and noone was there. I would have a system in place to prevent this from occurring. And maybe work on some customer service when the truck wasn't available. They got my a new truck from this location but no one seemed bothered or apologized for the trouble of going to a new location. The second location did a great job!Jarred D.
This entire experience was horrible. I have moved a total of 12 times in the last 18 years (military) and I have never had an experience like this with Uhual. So incredibly disappointed.Heather I.
Customer did not leave a comment.David S.
Slow service, the trailer is kept in a muddy pit, overcharged my credit card and did not call me back.tyronne M.
There's a large curb that I had to go over.leila K.
Customer did not leave a comment.MARVIN S.
Very Professional, efficient, and very customer friendly. I cannot honestly say there is anything that needs to be changed.Clarence S.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Jeffery L.
Customer did not leave a comment.Robert M.
Excellent experience all the way around. The person assisting us at TCB was extremely courteous and knowledgeable. The vehicle was reliable and comfortable and very well served the purpose we rented it for. Will be using this facility to rent in the future!Ceclia M.
Customer did not leave a comment.Lashunda D.
Customer did not leave a comment.Ednel S.
Alpha Omega Store, located at 505 Jimmy Campbell Pkwy in Dallas, GA has the WORST customer service that I have ever experienced in all my yearsâ€¦ The lady working the morning of 8/3/2018, was beyond rude and talked down to me like I was a child!! We reserved a moving truck 1-week in advance of date needed, received our confirmation for the location we selected, Alpha Omega Store, and re-confirmed. We are from out of state, and very unfamiliar with the area; upon arrival, we were told that our reservation had been transferred to a different location in a completely different city! We received no communication at all regarding the change. Of course, I was a little frustrated, having driven over 3.5 hrs. only to arrive and then be told that we had to go another 45-mins+ one-way to pick-up the rental truck, however, having worked in a customer service environment in my younger days, I made a point to control my frustration and politely asked the associate for her assistance in getting the matter straightened outâ€¦ At that time, she quickly responded that she could be of NO help, that we would need to contact U-Haul directly via their tollfree telephone number. I again, asked if she could assist us in any way, like possibly changing truck sizes so that we could get one of the many that she had parked at her location to prevent us from having to add the additional 1-1/2 hrs. onto our trip, or possibly assist us with finding another location, closer than 45-mins away that we could move our reservation to, etc. but her response remained the sameâ€¦ â€œSorry, you'll need to contact U-Haul directly at 1-800â€¦.. UGH!!!!! I feel like there was a MAJOR lack of communication/operations on U-hauls part by changing our reservation location without any notice at all and then a MAJOR lack of communication/customer service at the Alpha Omega Store, 505 Jimmy Campbell Pkwy, that made our experience just HORRIBLEâ€¦. So much so, that it is VERY doubtful that we would ever consider booking a U-Haul again! Penske just may have a frequent user customer!Timothy N.
Customer did not leave a comment.FITZROY B.
Customer did not leave a comment.richard J.
Excellent customer service. Very friendly and helpful.John L.
Just keep doing what you do!!!!aretha P.
Customer did not leave a comment.C.J. H.
Young man was nice and very fast to get me on my way cause I? was in a hurry. Will use againPHILIP E.
Customer did not leave a comment.Jeff L.
When I ordered the truck online, it said someone would contact me to confirm the closest available truck. Never heard from anyone. Had to call TCB three times before I could confirm that they would, indeed, have the truck I needed. The day I picked up the truck, the appliance dolly I had requested was not available.Susan B.
had the 15' unit. great truck, rode and handled well.Richard H.
Customer did not leave a comment.Latoya W.
Customer did not leave a comment.justin B.
Everything is goodterence O.
Customer did not leave a comment.Amparito C.