Good stuff
KHATTAR S
Customer Reviews for Team Ventures Of NWF
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor attitude when it came to helping you become familiar with equipment. Never showed me about the tie down chains. Never knew they were there. Would not recommend this place ever.
Paul BThe ladie that help me was so nice and very helpful. She was also very gorgeous too. Would rent back from there just to say hello again.
DANIEL CGreat staff and easy place to return and get the Uhaul. Great place! Thank you!
HOLLY HMake sure the truck or equipment is maintained before a customer takes it 900+ miles
SHAWN REvery thing was great ! In and out quick.
GREGORY SThe truck needs front end worked on it was the faster you go the wers it go was afraid to go over 50 mph but Ricky was a very nice guy
RICHARD AThe cargo fan was really dirty. Inside and out. I have asthma so it was not a good experience driving it
STEPHANIE LMom’s attic leaked terribly and messed up several boxes in there and my mattress got wet with all the water that entered.
MICHAEL AThis is the best U-Haul place in town! The people are very friendly and have good personalities! They take pride in their work! Their U-Haul trucks are clean too!
RAVEN HBest uhaul i’ve been to
BYRON LNo improvement needed as per my excellent experience.
HENRY HBest U-Haul place I have ever been too! The staff is absolutely fantastic and so helpful!
MICHEAL A10/10 would recommend this location to anyone!
albert bThere’s nothing wrong with a grass and dirt lot to store the equipment, but the driveways should be mostly flat and level. The entrance off of Pearl Street into this dealership had a few tire ruts. I liked having the choice of two entrances off of two different streets that only a corner location can offer.
DANIEL FThe location did not have the dolly I had reserved, I had to go to another location and pick up the equipment but chose not to because it was an inconvenience. Also, it was not clean, I had to wipe down the cabin and loading area prior to loading my things.
Tiffany RAbsolutely the best customer service. I wish I could remember the young man's name that helped me out yesterday because he was such an amazing employee. I would definitely recommend this business for anyone needing a u haul!
CHANTAL RGPS map on the app took me to a residential area not anywhere close to the location. I had to call the office to get directions.
CHRISTOPHER DGreat service for a small location.
James DIt was closed at time of drop off
ELIZABETH TThe young man nice some help with manners. Will not use them ever again at that location. Was told 8 o’clock did show up till 830. Close the day before said they were open.
BYRON CAnother great job. No issues with this location. People are friendly and helpful.
DAVID PVery Friendly and cooperative.
JERRY NNo issues. Very helpful staff.
DAVID PGreat costumer service !!
ASHLYN BStaff was great but the trailer itself needs to be fixed!! The adapter piece was chipped and to pull it off, it requires two people, needs some WD 40!!
Charles MFast and friendly service!
NATHAN WThank you for, Team Ventures. Miss Cat, was more than a pleasure met me outside greeted me with a smile questioned me on the performance of the equipment simple accurate and time efficient I was out the door clean environment overall great great customer service I would recommend it to anyone in the area for a U-Haul rental
Rachel BNot much
Richard HWe would have got a larger one if we were told it would only be an extra $10.00 for the next size up.
GARY STo be completely honest, stop denying Fords. Several times now I've needed to rent a towed device and been refused over some lawsuit involving Ford and U-Haul. Otherwise, from calling to make the reservation and being on my way, was probably the fastest I've ever encountered. The employees involved were all very friendly and professional. Thanks !
Bobby DGreat location, Staff friendly, helpful and very knowledgeable.
JERRY NAlso people at this location were very nice.
DAVID RGreat customer service, very helpful and informative
FREDERICK DThe app check in experience is ABSOLUTELY TERRIBLE. Too long of a process, requested photos take a VERY LONG time to upload and process, and then most of the time they don’t fulfill the requirements. The section asking for a reference to be called and validated is AWFUL. What if we don’t have anyone available? This entire thing was a bad experience.
Mike KIt was a dirt parking lot in not the best area of town. The door was locked at 4pm even though my drop off time was 5pm, there were people there having a party. I dropped the keys in the drop box, no one came out to help despite making eye contact with people inside.
DANIEL AAfter I pick up the U-Haul in crestview and started driving to miami and 30 minutes on the road the U-Haul put a sign low oil in the engine. I spoke with several people from U-Haul while driving. They recommended to check the oil level so I did a U turn and when to a city call defuniak springs in there a pay 128.39 dollars with my own money from an oil change for the oil. There was almost no oil in the U haul. They said that was not safe for U-Haul to rent a car to a customer with minimum oil on the disk. I am calling today U-Haul so that they can return my money that that pay for the oil. This is my first time renting a U-Haul I for sure I would not recommended to anyone one. Not safety to customers before renting the U-Haul plus the customers have to delay the trip home for something that U-Haul should check before renting out. It also took several call for me while driving to get someone from U-Haul saying that they will cover the cost of the oil change. I am still waiting for the money I paid.
JOSE FWas not given a choice for drop off location I would have chosen one that was closer vs the other side of town
Barbra BI was very happy with the service I got. We did the paperwork and they hooked me up and away I went. Simple.
BENAD Mvery fast, equipment I reserved was there and ready for me!
GREGORY SVery friendly and helpful
CHRISTINE LBest possible experience
Tyler AThe people were very helpful and I would recommend them for anyone who is looking to rent a U-Haul great experience thanks
Carolyn TRachel greeted us immediately and was very courteous! She was very skilled and knowledgeable!
RONALD GAttendant {Lady} was most helpful and super nice. She made sure everything was connected right and safe to travel. She let her lunch get cold to make sure we were not delayed. I was impressed!!
WILLIAM FThey are awesome help and great service.
michael cNot a thing, such kind and caring workers. They absolutely set the standard for customer service! Such a wonderful place to do business. God bless them
Scott GOutstanding customer support. I highly recommend them.
larry mGot charged a 250.00 deductible for a scratch on the passenger side upper Moms attic. Now they’ll pocket the 250 and place a sticker over the scratch, but they will not actually fix the area. Had the recommended insurance for the rental, but should have purchased the more expensive no deductible option…noted for future reference.
Eddy SGreat customer service! Truck was very clean, dollies were useful and in great condition.
ray mGood job by all
Danny PGood job by all
Danny PThe app was NOT intuitive and the 3 customer service agents could not tell me what I was looking for. The chat agent was finally able to help me.
Debbie T