Customer Reviews for Tech Plus LLC
(U-Haul Neighborhood Dealer)

82 reviews

6614 Odana Rd   Madison, WI 53719

(608) 216-2757

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 216-2757

6614 Odana Rd
Madison, WI 53719

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kristian W. 
Rating:
3.0

Both pick up and drop off locations were support kind and helpful but... UHAUL online was a disaster!!!! I won't be using UHAUL again

Pete C. 
Rating:
4.0

Customer did not leave a comment.

cary E. 
Rating:
5.0

Customer did not leave a comment.

Tu M. 
Rating:
3.0

Great customer service

Brittaney O. 
Rating:
3.0

they did not have the rental blankets I had put on my reservation and had to go down the street to the main U-haul building to get them. I was in a hurry and wasn't pleased that I had to make another stop.

mary J. 
Rating:
3.0

We ordered a furniture dolly but there wasn't one in the truck. We had to go to another UHaul to get one.

Geoff C. 
Rating:
4.0

Customer did not leave a comment.

Phillip T. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

I wanted to pick up at a different location, but was moved to this one. It was ok, but was out of the way.

THERESA M. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Excellent service getting hooked up and going through the safety details.

Philip F. 
Rating:
4.0

Customer did not leave a comment.

Kara H. 
Rating:
3.0

It was easy enough, but parking wasn't great for a giant truck/trailer

Gordon C. 
Rating:
1.0

I scheduled a pick-up for 8am. However, the office doesn't open until 10am. So when I arrived, there was no key in the lock box. And when I came back, the office didn't have my reservation.

Ada H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

The hours of operation do not fit the needs of customers. The parking lot is slanted and no tire chicks are provided. After we unhooked the trailer it started rolling away. We had to find random rocks in the flower beds to put under the tires.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Nicholas W. 
Rating:
1.0

When we arrived to pick up the truck, the guy working there had a problem trying to process my order. His coworker who normally does the Uhaul stuff had left to go buy some cigarettes, and we had to wait a half an hour for the guy to come back and help finish the order. After we got the truck, we drove 80 miles to go pick up some furniture we had ordered, only to find out there was a disk lock on the back of the truck that we couldn't open. We had to drive 80 miles back to Madison without our furniture. The next day we had to turn that truck in, and get a completely different truck and drive another 80 miles to actually go get the furniture.

David H. 
Rating:
3.0

Please maintain the fleet properly. Very upset about the condition. Not clean cabin, no windshield fluid.....

Rakesh K. 
Rating:
4.0

Customer did not leave a comment.

Travis H. 
Rating:
4.0

Customer did not leave a comment.

aaron A. 
Rating:
3.0

This site was just a mobile key pick-up/drop. Nothing special. I would like to comment that I was very disappointed that the afternoon before my pick-up date I received an email saying that the pick-up location had been changed. Originally I had picked a location only 2 mins from my house. The new location was further, causing me to need more time and to pay for more miles that I would have had to previously pay for. In addition, I passed a full U-haul location before I got to my reassigned pick-up location. Why!? I would have appreciated a call to notify or even see if that was acceptable to me. And then if reassigning to reassign to the closer U-haul location. Instead, I, the customer, had to pay more in money and time. Very poor customer service.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
3.0

Customer did not leave a comment.

terry S. 
Rating:
3.0

The online return process was new to us, but it worked out just fine.

dennis M. 
Rating:
5.0

Excellent customer experience. Quick and easy. Would recommend this location without reservation.

scott S. 
Rating:
5.0

Location was a quick drop-off, not a primary service center. Was exactly what we needed (drop-off), no less and no more.

Michael B. 
Rating:
2.0

Truck had apparently been previously stolen and reeked of cigarettes. Also got a truck way smaller than ordered.

James S. 
Rating:
3.0

Customer did not leave a comment.

Nathan Y. 
Rating:
5.0

Did the return process on-line. Watched the video. Very easy and efficient.

James P. 
Rating:
5.0

Customer did not leave a comment.

Collan O. 
Rating:
3.0

Customer did not leave a comment.

robin S. 
Rating:
4.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Great location to pickup and return too, truck could use a tune up though due to a skewed steering wheel and engine whine under load.

Andrew C. 
Rating:
5.0

Mobile check-in/check-out was quick & super easy! The truck was maintained & clean. Overall, this made the moving process less stressful!

Meghan R. 
Rating:
5.0

I was skeptical because the previous reviews I read were not great reviews however, Brandon was incredibly helpful and very friendly. It was my first time using the 24/7 service and I wasn't entirely sure about the process so I made sure to arrive a little before Tech Plus closed. Brandon was there to answer all of my questions and assist me with my rental. Google was not very accurate on the location of Tech Plus and so I drove around for a little. Thankfully Market Square is not that big so I was able to find them within a few minutes.

Mai Yer X. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Please do not randomly move my pick up location as the items that were needed for purchase such as boxes and tape are not available at Tech Plus

STEVEN C. 
Rating:
2.0

This location didn't fulfill my reservation on time.

David B. 
Rating:
3.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Everything went smooth. I used check in/check out using smartphone which meant i had no wait

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Rayap T. 
Rating:
3.0

Have a clearer spot to put the trailers.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Cameron D. 
Rating:
1.0

They are claiming I returned the truck at 1/4 when I returned it at 3/4 to milk me for more money.

colin B. 
Rating:
5.0

Excellent service

Wade O. 
Rating:
3.0

Customer did not leave a comment.

Erica S. 
Rating:
4.0

Customer did not leave a comment.

Keegan S. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

They charged me an extra day for no reason, then pulled that off thankfully. They also charged $60 for cleaning, and I guess I don't blame them for that, but it was exactly the way I picked up the truck from Lake Station, IN. So buyer beware, inspect everything first.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Amy K. 
Rating:
1.0

this guy is a cheater, i drove for 20 miles total - I purchased 2 gallons of gas- and he is trying to charge me 6 miles of gallon extra. he is also trying to charge me extra money for furniture pads. i never used his furniture pads, when i opened his truck, there was one that was lying on the floor. I absolutely decline this guy's bill, please remove these charges and please cancel his license. shame on uhaul for working with cheaters like this guy.

Oguzhan A. 
Rating:
5.0

Customer did not leave a comment.

jey C. 
Rating:
5.0

I think I forgot my medication in the cab or it fell under a seat, it would be nice if there was someway to request things like that back.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Lee U. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

nicole C. 
Rating:
5.0

Technically, the truck was in the lot in front of the store instead of the back lot, as advertised. I returned it to the back lot, though. Thankfully, the fleet number made it fairly easy to figure the location out. Overall, this was super easy. And at 20 minutes, self-service took a bit less than I'm used to at a U-Haul center. This technique is a great example of an emerging trend of modern self service.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
3.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Tommy M. 
Rating:
1.0

Answer one of my seven phone calls when looking for the location. Also, having working internet so you can actually process the payment. Waited over 40 minutes to pick the uhaul even after I completed the early check in the day before. Also, the clerk had no idea how the process worked and had to call a uhaul representive several times. And to top it off they were storing equipment on the uhaul that they had to unload before I could use it making the experience take over an hour. I will never use UHaul again.

Paul S. 
Rating:
4.0

Directions to this out of the way place could have been put in an email. I used my navigation and ended up in a parking lot. We just expected the normal uhaul place next to West Towne since we reserved at Westtowne. It was confusing.

Dorothy S. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

guy Z. 
Rating:
5.0

Customer did not leave a comment.

Jon V. 
Rating:
5.0

Customer did not leave a comment.

Lavonne F. 
Rating:
5.0

Customer did not leave a comment.

Gail L. 
Rating:
3.0

I think there was some confusion about what I was doing. I had made a reservation to pick up from the Verona Rd location, but was sent here. Apparently, this location doesn't typically do one way rentals, so we had to wait while all that was checked and almost got sent to another location.

Kelli B. 
Rating:
3.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
4.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

Ensure that the trucks are properly maintained so that people do not get faulty equipment or trucks that do not work. I was given a truck with a faulty tire.

Stephanie P. 
Rating:
3.0

No ramp on the U-haul

john R. 
Rating:
2.0

First of all the location did not have any clear signs for uHaul. It was hard to locate the location and the parking lot. Secondly I was charged a cleaning fee even though I thoroughly cleaned the truck before returning.

Suryabh S. 
Rating:
5.0

Fantastic experience throughout.

Fred A. 
Rating:
4.0

Customer did not leave a comment.

Mitchel D. 
Rating:
1.0

They did not give me the furniture pads that they charged me for. They did not help me hook up the trailer. They just sent me out to the lot, way back behind their store front, to hook it up on my own.

Andy J. 
No reviews have been submitted for this location.

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