Customer Reviews for Tender Kare Transportation
(U-Haul Neighborhood Dealer)

Rating:

1.0

No attendant during business hours

Rating:

5.0

The pickup process was super easy and streamlined

Rating:

5.0

This weeks rental went smoothly!! I rented a larger trailer a week ago and it was a disaster!! It took the representative over an hour to figure out the app… he didn’t charge correctly, didn’t put the correct drop off point (after having to input my information 4 times, only after if offered to help him with app did the information save. Once at the drop off location, I was told it would be an additional THREE TIMES THE PRICE!! Because the first guy screwed up so badly. I was given the number to “TRAFFIC” to get a refund, but moving took all my time. I wish things were above board the first time around! Money is tight when you are relocating! Anyway, thanks. SB

Rating:

2.0

Truck was not ready at pick up time.

Rating:

3.0

David was very helpful. I had a problem with my check in and he not only return my call but also assured me while talking to your customer service department. He’s awesome 👏🏽

Rating:

5.0

It was quick, efficient, friendly, professional. Nicely done!

Rating:

2.0

Uhaul sucks

Rating:

3.0

Didn’t drop off, my son did, rated average because I did see the place

Rating:

5.0

Outstanding!

Rating:

5.0

Fast, friendly professional service. Pre registering made it very smooth and efficient.

Rating:

1.0

This location very very unprofessional. And charge for fuel Hen we put fuel back i the truck . Please don’t go to this location

Rating:

3.0

The equipment seemed to be accepted into the system days later after returning it during office hours. Once I spoke to a lady on the phone, everything was corrected.

Rating:

4.0

Uhal personal in Baton Rouge hook by me to the wrong trailer. Did not know that until I returned the trailer in Kingsport , TN

Rating:

5.0

Nothing

Rating:

3.0

They were a bit unorganized and slow in their process but friendly

Rating:

1.0

Slow. Took two hours to rent the truck. The store claimed to be open but was not when. I arrived.

Rating:

3.0

N

Rating:

5.0

Excellent all around!

Rating:

3.0

See above

Rating:

1.0

Rude, unprofessional.

Rating:

2.0

For starters you can have people onsite that is willing and able to help with unhooking trailers. I’m 63 and had a hella time getting the trailer off the hitch. No one there to help!!! I’ll never use this place again!

Rating:

5.0

Was very professional and courteous.

Rating:

2.0

Just do t rent from uhaul

Rating:

5.0

Very friendly staff and helpful.

Rating:

1.0

1st) When I made my online reservation I chose not to get the insurance from you. When I got the trailer I was charged $25 for the insurance. I didn't know this until after I dropped the trailer off. The reason is, the lady who rented me the trailer did not print my contact. She emailed it to me and I could read it due to it being so small. Also, she didn't ask me if I wanted the insurance. The man at the dropoff location printed me a copy. 2nd) The trailer was located in a place in the parking lot that was VERY difficult for me to hook up to. I had to ask someone from another business to help me hook it up. I suggested to the lady who rented it to me that they might want to put things in a better place. 3rd) I have NEVER had to hook up a trailer from U-Haul. A employee of U-Haul has always been there to hook up the trailer. I am 54y/o and disabled the only employee there was a pregnant woman. I wasn't going to even ask her to help me cause I knew she couldn't. Please feel free to contact me with any questions or concerns. James S.

Rating:

3.0

App and video gave very detailed instruction but was not able to execute final truck check in process- which gobbled up a lot of time snd heightened angst needlessly- googled turn in office phone and they assisted. Turn in location assigned was not especially convenient- but I suspect that’s how you manage the distribution of inventory Ps Anchor points for straps inside truck could be improved by integrating D rings on wall Overall - mission accomplished Thank you for being there to provide valuable service

Rating:

2.0

The fuel stated in the contract was wrong. The actual fuel was on EMPTY when I started the truck. I did not go back to the office to report the issue as it took 30 minutes to get the truck and I needed to get going.

Rating:

2.0

Parking lot was small. I could barely fit truck in it.

Rating:

3.0

Had to call the customer help line because my drop off location was supposed to be somewhere affected by the storms and didn’t have power. I was hung up on twice.

Rating:

1.0

My drop off location was changed from my reservation. It was very inconvenient and far away, I will not do that again, poor service

Rating:

3.0

More clearly mark the entrance

Rating:

2.0

Despite the website stating that Tender Kate was supposed to be open Saturday 7/14/21, they were not when I arrived at 10am to drop the trailer. Completing the return process online was not an option because the website could not confirm my location. Reaching a customer service representative was daunting and took a long time. When one was finally reached they were polite and noted the account of our trouble but ultimately could not help finalize the return for us. This was a stressful and inconvenient experience.

Rating:

1.0

I arrived there to pick up the 20" truck I had reserved and paid for and the business wasn't open. I called the business line for about 30 minutes. I also knocked on the doors and got no answer. I chatted with 8 different representatives and spoke to 5 over the phone where I would be transferred and the call would get disconnected. Someone finally showed up after I stayed on the phone with 1 representative for 1 hour and 7 minutes until she reached the general manager for the area. 10:51 which is the time I was able to leave with the rental. Inside the rental coffee had been spilled but not cleaned up, candy paper and bags were under the seat. This through our entire moving day off. They only offered to give $50 back which hasn't been done to date.

Rating:

3.0

Was not clear which door to enter in building to return the truck. Doors were all locked. After a few minutes a woman opened the door and I entered to return the equipment.

Rating:

2.0

Business was not open when I tried to return truck even though I was there during business hours. Other customers also showed up and weren't able to pick up their rental. Business was not available by phone either.

Rating:

1.0

Very disappointed with U haul I was told they not gonna charger and got I got charged without even knowing and now am getting back with them and they all bouncing me back and forth this is ridiculous.

Rating:

5.0

very helpful and friendly, had bottle of cold drinks while we waited, office very clean and decorated nicely.

Rating:

5.0

Easy drop off

Rating:

3.0

When we dropped off the trailer around 6pm, two gentle walked out of the building. One went back in, and the other left in a vehicle. I found it strange that no one offered any help.

Rating:

1.0

Are you kidding? This was an office with two ladies (very nice). No sign to know that it has anything to do with U-haul. Had to ask someone from another office who was taking trash out where to go. There wasn't a phone number for the place on the email receipt, Nobody to help get the trailer off, since my husband was there we were able to do it. Parking area to leave trailer was on a slope-NO blocks available to put under the wheels. It Was Ridiculous. And before leaving to return the trailer I called 800 uhaul number to see if I could take it to another place after looking at googlemaps and seeing a house/building as the place to leave it but was on hold for 10 minutes before hanging up. Will certainly try other companies before Uhaul next time.

Rating:

5.0

Very helpful staff even stayed late to assist me parking out back. Very polite and helpful. I will use them for all Baton Rouge moves from now on.

Rating:

2.0

Personal on the phone don't know anything to where to find fast the customer's info and data and ask the same question over and over, Very impolite. Train them properly.

Rating:

2.0

1. The vehicle need new wipers, which I purchased 2. The vehicle had not been wiped down inside for Covid 3. Changed pick up locations 3 times, let's get it right the first time.

Rating:

1.0

When I went to get the truck no one was there. Finally after waiting in the cold for an hour and a half someone showed up. Then she checked me in and couldn’t find the key for the lockbox to give me the key for the truck. It was a nightmare. She called her husband because she thought she left the key in her purse. Well when her husband got there the key wasn’t in her purse. She continued to look for the key which took another 30 to 40 minutes. She continued to look for the key which she found in a jacket pocket in her car. It was a devastating experience. Then I get charged 234.00 for a one day trip. I think I should get some sort of credit being that this happened to me. My husband passed away with cancer and that’s why I am having to move. I have no money and had to borrow this money to get this truck.

Rating:

1.0

No one available at time of pickup. Excessive tong weight tongue jack not available potential safety issue for clients like myself hooking trailer without assistance. On return no one physically able to disconnect and remove trailer. I had to lift and remove myself fortunately I’m a fit Senior.

Rating:

5.0

Amazing customer service rep was outstanding and very helpful. Vehicle was very clean Definitely will visit this location again

Rating:

5.0

They were very nice. Jenn answered all my questions and was very kind.

Rating:

3.0

The location was basically a drop off location with a key box to leave the keys. It was not easy to find because there was no clear sign indicating it was a Uhaul place. But at least we didn’t have to see or speak to anyone. Still will never use Uhaul services again.

Rating:

1.0

Get me a Dollie with two working lights, and sales rep person to install my rental Dollie