Had to call the customer help line because my drop off location was supposed to be somewhere affected by the storms and didn't have power. I was hung up on twice.kasey K.
Customer Reviews for Tender Kare Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My drop off location was changed from my reservation. It was very inconvenient and far away, I will not do that again, poor servicePeter B.
More clearly mark the entranceDORIAN D.
Despite the website stating that Tender Kate was supposed to be open Saturday 7/14/21, they were not when I arrived at 10am to drop the trailer. Completing the return process online was not an option because the website could not confirm my location. Reaching a customer service representative was daunting and took a long time. When one was finally reached they were polite and noted the account of our trouble but ultimately could not help finalize the return for us. This was a stressful and inconvenient experience.CLAYTON T.
I arrived there to pick up the 20" truck I had reserved and paid for and the business wasn't open. I called the business line for about 30 minutes. I also knocked on the doors and got no answer. I chatted with 8 different representatives and spoke to 5 over the phone where I would be transferred and the call would get disconnected. Someone finally showed up after I stayed on the phone with 1 representative for 1 hour and 7 minutes until she reached the general manager for the area. 10:51 which is the time I was able to leave with the rental. Inside the rental coffee had been spilled but not cleaned up, candy paper and bags were under the seat. This through our entire moving day off. They only offered to give $50 back which hasn't been done to date.Karmesha D.
Was not clear which door to enter in building to return the truck. Doors were all locked. After a few minutes a woman opened the door and I entered to return the equipment.Steven M.
Business was not open when I tried to return truck even though I was there during business hours. Other customers also showed up and weren't able to pick up their rental. Business was not available by phone either.Michael B.
Very disappointed with U haul I was told they not gonna charger and got I got charged without even knowing and now am getting back with them and they all bouncing me back and forth this is ridiculous.PARMINDER S.
very helpful and friendly, had bottle of cold drinks while we waited, office very clean and decorated nicely.Nicholas G.
Easy drop offMichael S.
When we dropped off the trailer around 6pm, two gentle walked out of the building. One went back in, and the other left in a vehicle. I found it strange that no one offered any help.EDDIE L.
Customer did not leave a comment.Bernard C.
Are you kidding? This was an office with two ladies (very nice). No sign to know that it has anything to do with U-haul. Had to ask someone from another office who was taking trash out where to go. There wasn't a phone number for the place on the email receipt, Nobody to help get the trailer off, since my husband was there we were able to do it. Parking area to leave trailer was on a slope-NO blocks available to put under the wheels. It Was Ridiculous. And before leaving to return the trailer I called 800 uhaul number to see if I could take it to another place after looking at googlemaps and seeing a house/building as the place to leave it but was on hold for 10 minutes before hanging up. Will certainly try other companies before Uhaul next time.John L.
Very helpful staff even stayed late to assist me parking out back. Very polite and helpful. I will use them for all Baton Rouge moves from now on.FREDERICK B.
Personal on the phone don't know anything to where to find fast the customer's info and data and ask the same question over and over, Very impolite. Train them properly.JOEL A.
1. The vehicle need new wipers, which I purchased 2. The vehicle had not been wiped down inside for Covid 3. Changed pick up locations 3 times, let's get it right the first time.Joel M.
When I went to get the truck no one was there. Finally after waiting in the cold for an hour and a half someone showed up. Then she checked me in and couldn't find the key for the lockbox to give me the key for the truck. It was a nightmare. She called her husband because she thought she left the key in her purse. Well when her husband got there the key wasn't in her purse. She continued to look for the key which took another 30 to 40 minutes. She continued to look for the key which she found in a jacket pocket in her car. It was a devastating experience. Then I get charged 234.00 for a one day trip. I think I should get some sort of credit being that this happened to me. My husband passed away with cancer and that's why I am having to move. I have no money and had to borrow this money to get this truck.VICTORIA R.
No one available at time of pickup. Excessive tong weight tongue jack not available potential safety issue for clients like myself hooking trailer without assistance. On return no one physically able to disconnect and remove trailer. I had to lift and remove myself fortunately I'm a fit Senior.Gene G.
Amazing customer service rep was outstanding and very helpful. Vehicle was very clean Definitely will visit this location againLisa F.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.David E.
They were very nice. Jenn answered all my questions and was very kind.Kajanna M.
Customer did not leave a comment.GEMETRI C.
The location was basically a drop off location with a key box to leave the keys. It was not easy to find because there was no clear sign indicating it was a Uhaul place. But at least we didn't have to see or speak to anyone. Still will never use Uhaul services again.jackie R.
Get me a Dollie with two working lights, and sales rep person to install my rental DollieXimis S.
They tried to help, but this was not my chosen pickup location. And come to find out they do not provide moving blankets or appliance dolly as requested. 3 hours later I had no blankets and was driving to pick up my dolly from another location Was also charged $85 for insurance that I refused!!!!!! Even signed as refusedRick R.