Customer Reviews for Terrys Secure Storage
(U-Haul Neighborhood Dealer)

128 reviews

3620 Cottonwood Dr   Alexandria, LA 71303

(318) 466-1343

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 466-1343

3620 Cottonwood Dr
Alexandria, LA 71303

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Excellent experience from the beginning to the end.

Marissa Uyen V. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

This location had excellent customer service. Meghan was friendly and so accommodating. We will be sending customers her way!

Tracy N. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Customer I. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

The staff at Terry's Storage went above and beyond the normal customer service. My mobile reservation for picking up the equipment was not working and Terry stepped up and got a truck ready n his staff completed my contract remotely .

Justin B. 
Rating:
5.0

Excellent

Vandy W. 
Rating:
5.0

Customer did not leave a comment.

DORIS W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Start to finish the process here is perfect! From the reservation being placed to the time I was pulling out was excellent. Very friendly, knowledgeable and easy to do business with.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

kenderek T. 
Rating:
2.0

The info I submitted on line prior to arrival was not enough, more info was requested. Their bathroom was out of order said the agent. The ticket was half way correct not as I had submitted. The agent did not explain the $25 fee for insurance which only covered up to 5k.

George L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Customer did not leave a comment.

nelly P. 
Rating:
5.0

thank you for all your help

ANGELA L. 
Rating:
5.0

Earlier pick up times.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Brien C. 
Rating:
5.0

😀

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Lea D. 
Rating:
3.0

Customer did not leave a comment.

Allison N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
2.0

Didn't let me know the system changed my picking up location other than I chose. Made me waited at least 30 min for the person to show up from home I can rent the trailer. Blankets for rent, it was just not least they were for renting than purchasing. Website is trying to sell you as much service forgot you are serving customers. It makes difficult not purchase or rent accessories

Jian H. 
Rating:
2.0

The website of uhaul reset to defaults, many drops in service along the way and extra charges.

Anna K S. 
Rating:
4.0

Customer did not leave a comment.

Mycheal M. 
Rating:
5.0

Very helpful and knowledgeable. Thanks for all the hands on instructions for using the equipment. Great rental!

Roger W. Z. 
Rating:
5.0

Very very nice people here:). They even stayed after hours to allow my pickup .... and opened early for my pickup. ....... very very very nice professional people. Will definitely be doing all of my rental business at this location!!!!:). Overly pleased:)

Kristy B. 
Rating:
5.0

Customer did not leave a comment.

CENLA M. 
Rating:
5.0

The personnel at Terrys are 1st class...no waiting...great attitude .willing to go the distance for rentals...

anthony H. 
Rating:
5.0

Professional staff that were knowledgeable and helpful.

Israel P. 
Rating:
5.0

provide enough agents at main store

anthony H. 
Rating:
3.0

Customer did not leave a comment.

joe F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
5.0

Mr. Terry went above and beyond! He let me borrow several moving blankets free of charge. He also loaded and unloaded the trailer for me. He was very kind, accommodating and helpful. I definitely will be using them again.

Stephanie N. 
Rating:
5.0

Prompt service and friendly staff make terrys secure storage location my choice for uhaul rental needs. 5/5 stars.

EUGENE C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Make sure the running lights were working on the trailer. Make sure I knew that I could drop the trailer off at ANY UHaul location.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Very helpful and professional services

Tracy D. 
Rating:
2.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Brittni G. 
Rating:
5.0

Staff where I rented this trailer from was just excellent. She had a great attitude and made sure that everything was taken care of in a very timely manner. I have rented from this location before and defiantly recommend them to others. Great service!

John L. 
Rating:
5.0

Customer did not leave a comment.

JoAnn C. 
Rating:
4.0

Soon as we loaded our car the dolly tire went flat! Yalls equipment should be inspected upon pickup

Jamie T. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

My associate was very friendly and patient, and she knew just what to do.

WILLIAM H. 
Rating:
5.0

Facility and employees were all excellent. Great business to work with.

William S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

We as in me and my husband was greeted with a friendly smile. The service was great.

Rita S. 
Rating:
5.0

Very good pre check in system

Robert H. 
Rating:
5.0

Owner was just an awesome guy. Very friendly, helpful, and knowledgeable.

John L. 
Rating:
2.0

Customer did not leave a comment.

Sam D. 
Rating:
5.0

Customer did not leave a comment.

Zina S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

darrel B. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
4.0

This location was great. I have no complaints about that. What I do have a complaint about is that I made this reservation over a week ago and it was luck that I was driving to the location to pack up and going through the town that I had to pick up the truck. My original location was to pick up the 15' truck in Natchitoches, La. on Sunday, but instead U-Haul called me the day before while I was driving to Natchitoches, La. and told me the location in Natchitoches was closing at noon that day and the only location to pick up a truck was in Alexandria, la. When I got there they only had a 20' truck. It all worked out fine in the end, but this could have been a disaster for me. There needs to be a lot better management in this department.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Lolita B. 
Rating:
3.0

He had good customer service . The one in hammond la I will never ever use again.100% dis satisfied and wouldn't recommend it to any one. I waited 2 hours and I set up reservation a week prior.then they couldn't find a cargo. The sad part I went a day earlier make sure my reservation would be there yes they guarantee it be there. I had to go to Alexandria for a 5×8 which I reserved a 6×12 hammond la sucks and they left before taking cargo off. Manager Kelly stated 50 dollars would be refunded I wasn't worried about money I wanted great service.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

deidre J. 
Rating:
5.0

Hourly rental option

EUGENE C. 
Rating:
3.0

The windshield was covered with bugs.

Robert S. 
Rating:
5.0

Thanks Terry. Your level of customer service and attention to detail is above all.

EUGENE C. 
Rating:
5.0

Make trucks more fule efficient

christopher C. 
Rating:
4.0

Customer did not leave a comment.

KRYSTAL J. 
Rating:
5.0

Customer did not leave a comment.

NORMAN T. 
Rating:
5.0

tell pineville u hall they are terrible, but the alexandria one is verry nice.

PAULA G. 
Rating:
2.0

EVERYONE involved in the rental/pick-up/turn-in was helpful, courteous and professional. Pre-rental check of all required hook-ups, etc., were completed quickly and enthusiastically.

JAY E. 
Rating:
5.0

dropped truck off after hours couldnt find a spot to park called # on door owner answered phone and was very helpful in where to park vehicle. Very nice and clean facility.

MIKE B. 
Rating:
4.0

Very friendly and personable

MARLENE F. 
Rating:
5.0

Excellent customer service. I arrived shortly after closing time and they took the time time to get me checked out and helped me with location information on dinning and lodging around the area. All the information was right on.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
3.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

Not sure. I had an excellent experience with them. I'll just wait to see my bill and make another post on them if it's bad, haha!

john L. 
Rating:
3.0

Customer did not leave a comment.

TOMMY H. 
Rating:
5.0

Customer did not leave a comment.

ARIEL A. 
Rating:
5.0

The truck was in excellent condition and good on gas mileage. We would rent this 20 foot truck again!

CATAMBAY A. 
Rating:
5.0

Everything was perfect. Love this location and the personnel. We also have two storage rooms at this location. It is very convenient and easy 24/7 access.

Janet W. 
Rating:
5.0

Make sure equipment is there on time.

LARRY M. 
Rating:
1.0

This location could not finish my turn in because the of the notes I put on my paperwork that I turned in. I was not supposed to get charged the extra mileage that I incurred due to my contracts being split to two different locations without my permission. This cause me to spend way more time moving that expected causing me to go back the next day to finish my move. Ken the area manager charged me for the excess mileage even though the lady I spoke to yesterday told me they would not. When I called Ken to plead my case, he was the most unprofessional customer service professional that I have have talked to in a long time. He gave me a number to call that went no where. I WILL NEVER USE UHAUL AGAIN AND I WILL LET EVERYONE I KNOW ABOUT MY TROUBLES.

STEVEN M. 
Rating:
2.0

Customer did not leave a comment.

DERIC B. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Very friendly, helpful staff. I dropped at Terry's earlier this year, and the professional service brought back there again. Can't say enough good things about the staff.

NORM M. 
Rating:
4.0

Customer did not leave a comment.

Beau M. 
Rating:
4.0

Customer did not leave a comment.

SHANNON T. 
Rating:
5.0

Excellent service. Friendly staff. Will always use this location from now on!

Janet W. 
Rating:
3.0

Found new employee ..1 st day on job. Did not know anything about the equipment we were renting. Found broken bolt and got no response as to if it was ok to use or not.Found out at drop site that we were lucky it did not fall apart. Chains for trailer were too long and during trip they dragged even though i reset them several times.

mark H. 
Rating:
5.0

pleasant experience

phillip M. 
Rating:
4.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

cade C. 
Rating:
5.0

Customer did not leave a comment.

MARILYN K. 
No reviews have been submitted for this location.

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