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ALIGABL S
Customer Reviews for Terrys Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So professional and easy to work with. We will rent again.
GEORGE VI don’t know what kind of gimmick you guys are running, but I used the U-Haul to move three boxes that could not fit in my car. There is no way I went 100 miles exactly and I will turn it into the Better Business Bureau because. To put it at exactly 100 miles tells you how ironic is that and before he would walk me back out to take a picture of the odometer he told the girl to pull up and told her the exact numbers so I’m not sure if you have some kind of computer device, which everything is possible at this time in the world but something shady is going on because there is no way none at
ROBYN BCounter lady, very nice
MINELL DToo expensive
LASHAUNDA WAlways great to work with this company. They experience was seamless.
Mark RExtremely helpful. Agent was able to provide rental despite significant problems with U Haul website. Another location could not execute a rental because of “ computer” issues.
Howard WGood but I do question the pricing. not a good reasoning for pricing.
Douglas CAWESOME CUSTOMER SERVICE!!!
JOVETTA SGreat customer service
CLIFF WNothing best rental place in town
DONALD DNot a thing, the service we had was great.
JACKIE STerry's storage and Uhaul is always so very accommodating and professional. Will continue to use them always.
DANIEL SI had to wait until 0930hrs for some reason. Needed it earlier.
CLIFFORD LEither make sure Dolly that was paid for is in truck, or reimburse customer for the inconvenience of not having it. I was never refunded the money I paid to use Dolly as I moved myself. It was difficult to move refrigerator washer and dryer with the Dolly I thought I would have
Annemarie FLast minute rental that went perfectly!
JAMES BTerry the best always going extra mile for me.
Rondric SYou changed the drop off location that I had selected and notified me via text. This is unacceptable. The confirmation email clearly stated one location that WAS NOT self drop off. I went where I was supposed to and then had to drive around and look for the location U Haul changed it to. This cost gas and time. Over an extra hour of my time wasted. My time is billed at $125/hr. I am not here to do your job for you and the contracted drop off locations. What you did is atrocious and wasted my time and money and caused a serious delay in an already hectic schedule. You want to improve… provide a discount for doing your job for you by having to self drop off or don’t have the nerve to change someone’s selected location. Oh, this change also caused me to go over the mileage allotment which in turn cost another $80. So between that and the wasted hour, you cost me $205 extra because you made a last minute change. This isn’t a critique of the location, but of U-Haul itself and the way they handled the return.
Nicholas CI think service was very easy and convenient. Customer service was also very helpful.
Betty WEasy peazy
Eddie JNA
Theresa NEverything was great from the moment I walked through the door. I was heard my needs were met and even though I was late with picking up my uhaul I was given a courtesy call. I would definitely use this location again and I would also recommend it to others.
Betty WGreat service will always use Terrys uhaul and storage
Stephanie RThe customer service was amazing and everything was quick with the in office work.Thanks
Carl WThis U-Haul location and Mr. Terry are absolutely amazing. The experience was incredible and I’ll recommend this location to everyone because I’ll definitely book again❤️
Allen FEVERYONE WAS VERY PROFESIONAL , TRUCK WAS READY PICKED UP ON TIME
John TNothing. Customer service was great.
Mary CGreat Service, Very helpful Owner and staff. My go to place.
daniel aI was charged for gas after I initially put gas back in the tank to where it was when I got the uhaul.
Breona RThe tank had less than a 1/8 of fuel it was almost on E the truck also smelled like Marijuana I had to spray febreeze just to tolerate it. Very disappointed.
David SA sign at building that they was the uhaul place. Lot next door had uhaul equipment but not business.
Khouri FDropping off was fine, they were very helpful.
Aaron GSean was especially helpful to me. Everyone was very professional, friendly, and displayed good customer service.
Johnique WMr. Terry was very friendly and personable.
Vanessa Moutstanding for excellent customer service
Janet WVery nice person!
Dustin HGrateful this location could help when the original location in Winnfield La failed to keep the request originally made 2 weeks in advance. Terry's Neighborhood UHaul was of great service.
darrell hTerry’s local location is a first class team of professionals. Easy out and easy return. No worries and no hassles - just like you want when you rent.
JOHN CExcellent customer service
Shannon HExcellent excellent excellent worry free Professional EZ in EZ out
Tony KMr Terry came in after hours to accommodate us. We’d reserved a truck a few weeks prior in person from the Mc Arthur Blvd location. We drove in from Dallas to be notified that they didn’t have a truck for us. Me Terry was about to rent us two trailers which definitely helped our dilemma. After contacting the 800 number as the counter person on MacArthur informed us so rudely, they did absolutely nothing. So we loaded what we could drive to Dallas. We found a truck available on Monday the 26th in pineville and made the long trip back. Additionally I had to take off work Monday after working overnight Sunday and moving. We didn’t have our helpers at this time so it was very difficult. After hundreds of dollars later many miles of driving and hard work out done. Thank God for the bright spot, I realized there are still good people in this world. The uhaul on MacArthur Blvd in Alexandria doesn’t have one or the customer service center!
Angela Bair conditioning did not work and was not told before renting, other than that all was good
Randall SExcellent
RICHARD P