Customer Reviews for Terrys Secure Storage
(U-Haul Neighborhood Dealer)

177 reviews

3620 Cottonwood Dr   Alexandria, LA 71303

(318) 466-1343

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(318) 466-1343

3620 Cottonwood Dr
Alexandria, LA 71303

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

outstanding for excellent customer service

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Very nice person!

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Shundrika J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
4.0

Grateful this location could help when the original location in Winnfield La failed to keep the request originally made 2 weeks in advance. Terry's Neighborhood UHaul was of great service.

darrell H. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Ashlyn L. 
Rating:
5.0

Customer did not leave a comment.

Austin V. 
Rating:
3.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Terry's local location is a first class team of professionals. Easy out and easy return. No worries and no hassles - just like you want when you rent.

JOHN C B. 
Rating:
4.0

Excellent customer service

Shannon H. 
Rating:
5.0

Excellent excellent excellent worry free Professional EZ in EZ out

Tony K. 
Rating:
5.0

Customer did not leave a comment.

Darrin T. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

Customer did not leave a comment.

Shanna F. 
Rating:
5.0

Mr Terry came in after hours to accommodate us. We'd reserved a truck a few weeks prior in person from the Mc Arthur Blvd location. We drove in from Dallas to be notified that they didn't have a truck for us. Me Terry was about to rent us two trailers which definitely helped our dilemma. After contacting the 800 number as the counter person on MacArthur informed us so rudely, they did absolutely nothing. So we loaded what we could drive to Dallas. We found a truck available on Monday the 26th in pineville and made the long trip back. Additionally I had to take off work Monday after working overnight Sunday and moving. We didn't have our helpers at this time so it was very difficult. After hundreds of dollars later many miles of driving and hard work out done. Thank God for the bright spot, I realized there are still good people in this world. The uhaul on MacArthur Blvd in Alexandria doesn't have one or the customer service center!

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Teron B. 
Rating:
5.0

air conditioning did not work and was not told before renting, other than that all was good

Randall S. 
Rating:
5.0

Excellent

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Feazell P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Pam T. 
Rating:
5.0

Would highly recommend this faculty. Amazing customer service.

Austin V. 
Rating:
5.0

Customer did not leave a comment.

Katelyn W. 
Rating:
5.0

Friendly

Emily M. 
Rating:
5.0

Easy to work with

Emily M. 
Rating:
5.0

Customer did not leave a comment.

micheal M. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Thank you for having one available. The urgency of it was everything.

Anissa W. 
Rating:
5.0

I made a reservation on line. I was reserved a truck in several locations that were not in the location I requested. Maggie at Terrys secure storage was very helpful in straightening things out.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

MANDY G. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
2.0

Location is in an out of the way area. Not open on Saturday AM. The “self check in” app would not recognize my location, no one would answer phones. I left unit, documented location, time and unit condition. Went Monday AM, no-one there at 10AM, did answer phone. Away from office, however unit was checked in. All is well !

Ronald P. 
Rating:
4.0

This comment is on Uhaul as a company and not the pickup location. This company is horrible. My pickup was moved to the other side of town and as I drove by the original location I could see my size truck in the lot. When I picked up my truck they did have the 2 dozen moving pads I ordered. After going to the main location they determined there were no pads available anywhere. In conversation with the movers they indicated that was not at all unusual for Uhaul. It is truly a shame that there is not more competition in this business.

ALAN M. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
4.0

Friendly and patient and waited until I got there after I called to let him know that I was dropping the truck off there.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

frankie W. 
Rating:
5.0

Customer did not leave a comment.

TYRA F. 
Rating:
5.0

Website was a little difficult to use. Terry's Secure Storage was outstanding to work with.

Robert W. 
Rating:
5.0

the owner as well as the employee was amazing.

leah D. 
Rating:
1.0

I feel like they pinned something on me because I didn't have the insurance. When I got the u haul I didn't have anyone to pick me up so I told them that I would be back to get it so when I found someone to bring me back to the U haul there was a ding on the side in which I could open the app up to report any issues because it was to late, I have my lawyer on hand because I've never experience a uhaul place like this ever so unorganized they didn't come out to do a walk with me at all I'm very upset because I own up to any mistakes I make but this on is something that I didn't make and it's not right to do anyone the way they are doing people it's sad to know that you can't even get good service anymore. I don't think I would be using U Haul anymore very bad experience.

kristy J. 
Rating:
4.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Excellent experience from the beginning to the end.

Marissa Uyen V. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

This location had excellent customer service. Meghan was friendly and so accommodating. We will be sending customers her way!

Tracy N. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Customer I. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

The staff at Terry's Storage went above and beyond the normal customer service. My mobile reservation for picking up the equipment was not working and Terry stepped up and got a truck ready n his staff completed my contract remotely .

Justin B. 
Rating:
5.0

Excellent

Vandy W. 
Rating:
5.0

Customer did not leave a comment.

DORIS W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Start to finish the process here is perfect! From the reservation being placed to the time I was pulling out was excellent. Very friendly, knowledgeable and easy to do business with.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

kenderek T. 
Rating:
2.0

The info I submitted on line prior to arrival was not enough, more info was requested. Their bathroom was out of order said the agent. The ticket was half way correct not as I had submitted. The agent did not explain the $25 fee for insurance which only covered up to 5k.

George L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Customer did not leave a comment.

nelly P. 
Rating:
5.0

thank you for all your help

ANGELA L. 
Rating:
5.0

Earlier pick up times.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Brien C. 
Rating:
5.0

😀

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Lea D. 
Rating:
3.0

Customer did not leave a comment.

Allison N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
2.0

Didn't let me know the system changed my picking up location other than I chose. Made me waited at least 30 min for the person to show up from home I can rent the trailer. Blankets for rent, it was just not least they were for renting than purchasing. Website is trying to sell you as much service forgot you are serving customers. It makes difficult not purchase or rent accessories

Jian H. 
Rating:
2.0

The website of uhaul reset to defaults, many drops in service along the way and extra charges.

Anna K S. 
Rating:
4.0

Customer did not leave a comment.

Mycheal M. 
Rating:
5.0

Very helpful and knowledgeable. Thanks for all the hands on instructions for using the equipment. Great rental!

Roger W. Z. 
Rating:
5.0

Very very nice people here:). They even stayed after hours to allow my pickup .... and opened early for my pickup. ....... very very very nice professional people. Will definitely be doing all of my rental business at this location!!!!:). Overly pleased:)

Kristy B. 
Rating:
5.0

Customer did not leave a comment.

CENLA M. 
Rating:
5.0

The personnel at Terrys are 1st class...no waiting...great attitude .willing to go the distance for rentals...

anthony H. 
Rating:
5.0

Professional staff that were knowledgeable and helpful.

Israel P. 
Rating:
5.0

provide enough agents at main store

anthony H. 
Rating:
3.0

Customer did not leave a comment.

joe F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
5.0

Mr. Terry went above and beyond! He let me borrow several moving blankets free of charge. He also loaded and unloaded the trailer for me. He was very kind, accommodating and helpful. I definitely will be using them again.

Stephanie N. 
Rating:
5.0

Prompt service and friendly staff make terrys secure storage location my choice for uhaul rental needs. 5/5 stars.

EUGENE C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Make sure the running lights were working on the trailer. Make sure I knew that I could drop the trailer off at ANY UHaul location.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Very helpful and professional services

Tracy D. 
Rating:
2.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Brittni G. 
Rating:
5.0

Staff where I rented this trailer from was just excellent. She had a great attitude and made sure that everything was taken care of in a very timely manner. I have rented from this location before and defiantly recommend them to others. Great service!

John L. 
Rating:
5.0

Customer did not leave a comment.

JoAnn C. 
Rating:
4.0

Soon as we loaded our car the dolly tire went flat! Yalls equipment should be inspected upon pickup

Jamie T. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

My associate was very friendly and patient, and she knew just what to do.

WILLIAM H. 
No reviews have been submitted for this location.

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