Nice customer service and neat equipment
Adebusola S
Customer Reviews for Tex Style Corvettes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You have a great employee/manager with Bobby there. Very easy to work with and gets the job done. It would be very difficult and expensive for U-Haul to try to improve the facility even though it really needs a complete makeover to become a premium location. But if U-Haul wants a world-class enterprise in the southwest Houston area, corporate headquarters should consider a major upgrade to this facility.
Terry CGentleman was courteous,location not the best,but they had what I needed.
MARY LThe equipment was old, but the service was great
LUIS VTruck had a bad odor, driver door did not fully close/open door light stayed on for duration of use. AC only worked on high. A few minutes before reservation I received a call to transfer reservation to another location.. this was the second time that day my reservation would have been moved at the last minute so I took what was available.
Toni HExcellent!
NYESHA JService is always friendly and professional!
GEORGE Semployees there are nice but it is muddy; the truck has over 90K miles on it and rides rough. But they stay open late and are very helpful.
David JMy original reservation was at the Bailey Road location. The reservation was for 8:00 I arrived just before 9:00. It took the representative there 22 minutes to get to me. By the time he checked me in he said that the truck had already been taken and that he couldn’t help me. Extremely frustrated I asked if there was another vehicle, he replied no. I don’t understand how a vehicle can be cancelled without any notice. I asked if this policy was listed on the website- a vehicle reservation would be lost on account of the representative delay in assisting their customers. He lacked customer service demeanor. When I arrived at the location to pick up the vehicle which the gentleman told me it was 8 minutes away and turned out to be 20, the new location did not have my reservation. He was unable to supply me with a furniture dolly or a regular dolly as I had ordered. Bobby at this location saw my frustration and was able to provide me with a truck. My experience was less than satisfactory. The Bailey location in Pearland, TX. does not know how to operate and provide good customer service. I should not have lost my reservation on account of his delay in attending to me. This should have been rectified there. I will not use UHaul again.
Francine GBobby always provide excellent customer service
Pleshette TNothing
LINDA SGreat customer service!!
Travis DGreat experience
john jBobby was very knowledgeable and great customer service representative. Will rent from this location again
latonia kThe location is inside of a storage facility. It is very difficult to maneuver around the building and the equipment just sitting out such as dollies and carts. I would recommend the owner clean up the area so the pulling a trailer in or out would easier.
MYRON WEquipment was great, friendly people. Highly Recommend
Ken WGreat location, easy pickup and dropoff
Pieter CNothing keep doing what your doing
JAMES MThey were incredible. On time and equipment was ready and clean. Great service
Richard WGreat customer service!
John GThe personal this time we're polite and helpful but the guy I encountered on the previous dropoff a month earlier was not polite at all. Also the facility itself is very uninviting.
Ross MHave more trucks available. All is good. Thank you. Very Friendly and professional.
GRADY DThis is a storage facility with a dirt road adjacent to it and that's where one is supposed to drop off the truck. There were potholes and no room to turn or maneuver.
BRYAN DOverall great experience every time I rent from that location!
George SEverything was excellent
Teddy YThats for U Haul to decide.
Ross MI love renting from this local. Excellent customer service Janie Abernathy Thank you
Janie AExcellent
MICHAEL DIt was simple and last min and they took care of me
WENDY VThey were very kind and helpful!
Heidi BThe back of the U-Haul was not cleaned, there was some sort of leakage that just sat back there. We had to scrub it 3 times and the smell was still bad. Told the owner and he just said oh ok thanks.
Sabrina GJust continue to always provide excellent service because I was pleased.
LATASHA WTruck was covered in mud, limited to no parking. This did not feel like a UHaul location, rather it felt like someone renting a moving truck out of a back lot under the table.
Bradley HBobie was the ultimate professional and very accommodating. From now on, we will rent from him ANYTIME we need a U-HAUL! Thanks again Bobie…Peace & Blessings!
Jalila BThe owner came, opened the gate to let me in. Unhooked me, scanned in some info and a few seconds later I had a receipt on my phone. Easy as that. The turnaround was a little tight but I managed to get out. Great to work with. It'll be easier to find once the road construction gets finished.
TRAVIS MEverything was ready and easily accessible.
Antoine BEverything was perfect. We definitely will be back if we need to rent another U-haul truck.
Tonda HGreat customer service will rent from here again!
CHRISTOPHER STrailer broke and damaged my car
James SAvailability of smaller vehicles
Jackie RMan in office was very courteous and friendly. Good customer service.
Luqueena WAll was ok. The location is just a little congested.
Dionn JGreat costumer service and very nice.
DANUEL HVery professional business,
robert rGreat service! Was assisted immediately upon arrival. The man behind your desk was friendly. The van was ready upon arrival
YOLAND RGreat customer service, fast, simple and easy rental service.. #1 Recommend
LASHANDA WThe truck itself was clean but full of spiders. I can’t tell you how many we killed. Even driving the truck back to the rental location, I had to pull over twice. 3 of the spiders I saw was large as a half dollar and brown. Other than that, the truck was fine.
Antwanita BOverall great experience!
George SBobby is great! Excellent customer service. I will definitely recommend to others!
SHARON W