The problem wasn't the location. UHaul changed my drop-off location. Then didn't receive my equipment. I was promised a discount for returning the trailer to a location 20 miles away. Then, didn't get it.
Darryl L
Customer Reviews for Texaco Gainesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Even if your contract says a city to drop off doesn't mean that your item is supposed to be dropped off at that location. I signed up for a Gainsville location. My online account said that we needed to drop off in Denton. My contract said Gainesville, without a specific location noted. It was confusing and this location must not have called in to let Uhaul know that I dropped off the trailer as I had asked him.
EMILY L