Customer Reviews for Texas Barrel Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Texas Barrel Supply

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Lance B. on

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Customer did not leave a comment.

larry b. on

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Billy H. on

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I have used Uhaul for over 35 yrs for many different purposes in many different States and have always been Exstreamly Satisfied. On occasion I may run into someone at a location that may be somewhat slow in the pick up process, but when they reach out to Uhauls support team, the issue or confusion is Quickly resolved! Great Job Uhaul, I can't imagine how you do so well in so many different markets, with so many different types of trucks and trailers. But however your doing it works. Thank you very much! Billy- East Texas

Joseph G. on

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The folks at this location are extremely helpful. They helped load purchased boxes leading up to the truck rental, loaded blankets, hooked up the car tow trailer and explained the operation of the truck and trailer in detail. They even gave me directions to the nearest easy access gas station. If there were six stars they would deserve all of them.

Roderick S. on

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Make sure that the equipment works properly and now inconvenience someone

Joseph P. on

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nice folks , good equipment, happy customer here.

De'Ontae D. on

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I would recommend ensuring the cleanliness of the trailers. Other than that, extremely excellent people and location! Better than all of the rest in Sulphur Springs!

terry n. on

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Darren W. on

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Harold was outstanding and very friendly.

FRANK H. on

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Easy drop off. Personnel very helpful.

Michael P. on

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russell h. on

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Nothing

Kelsey C. on

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Very friendly staff!

dorcas v. on

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CINDY C. on

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Brent C. on

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Rachael B. on

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Lori L. on

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This place charged me for 2 days on a 1 day reservation. I brought it to their attention on site and they assured me that nothing would be charged to my credit card until I returned the truck so they could charge for the mileage. However my card was charged for two 2 days for the truck, two days for the dolly, 2days for the insurance on a 1 day reservation. They told me once I turned the truck in it would credit my card for the additional day. I returned the truck prior to the 24hrs mark with the same amount of gas it had when I picked it up. I was sent a new invoice for 131.98 that I would be charged, in addition to the 152.30 that had already been deducted from my account. I called them because my new invoice charged me for 62miles when I only drove 12miles. I explained to Macy that I moved in town and there was no way I drove 62 miles. She suggested that the people who drove the truck for me took a joy ride. I informed her that I don't run around with trash and no one took that truck on a joy ride. I really did not appreciate this comment. Me, my kids, two of my female coworkers, and my fiance loaded, unloaded, that truck 3 times after working all day and having to get up early to go back to work in the early am. We picked that truck up at 1600 and returned by midnight. We worked hard, took care of that truck, returned in good condition. So to have her make a comment like that was very insulting. I explained to her that she needed to check the ending mileage on the last person invoice as there ending mileage would be my beginning and that was a mistake somewhere. I told her if I had to get everyone that helped me move to call Uhaul I would because we didn't drive 62 miles. We drove that truck so little that I didn't even have to put anymore gas in the truck. If I drove 62 miles I would have. From the company to my old house was 3 miles, the we made 3 trips to the new house which round trip is 2 miles, so that's 6 miles, plus the drive to return it was 3 miles. She then said well it looks like someone may have transposed numbers, that my beginning mileage should have been 6499 not 6449. She said they could give me a refund for 44.50 but I would need to call UHAUL about getting the 152.30 added back to my account since they were gonna charge me an additional 131.98. I called Uhaul and was told that once the 131.98 was billed to my credit card I would then have to call them back, get a reference number, and then call my bank and give them the reference number in order to release the 152.30 back to my card. Are you kidding me??? What an inconvenience!!! So now a 1 day truck rental that should have only cost around 80.00 has now resulted in 284.28 being charged to my credit card. And I have to call uhaul back and get a reference number to get my 152.30 back? A charge that never should have been charged to my credit card because it was a 1 day reservation!!! While I'm on the phone with uhaul I get a call back from Macy who leaves me a voicem