The problem was the contract stated to drop off at 500 Main St and we took it there and the man said it was not in the system but to park it there and we did. Two days later we recd a call stated we were two days late and were bill late return fees. We went to the original drop off and it was still parked in the same place. The man working there was very rude and unconcerned. The lady working at Texas Barrell Supply kindly ask us to bring it to her and we did. She was very kind and helpful . She waived the fees because it wasn’t our fault. I would use this location again. The original drop off I would never ever use again even if I had to use another company and I certainly would not employ this man . He will surely ruin your business.
CARL M
Customer Reviews for Texas Barrel Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They had great customer service. Very pleased with this location.
Jacqeline BPersonnel at Texas Barrel Supply were friendly and very helpful. Wish all businesses had employees like those at Texas Barrel Supply.
WILLIAM YPersonnel was not helpful just because no one was there, and I had to use the self check out on the app. So N/A.
MARIO MLindsey was so nice and wonderful to work with. It was easy and simple to pick up and drop off my rental.
Becky SThis is my favorite UHAUL rental place always so nice, and always patient I will be back 🙂🙂
Jimmy BMAKE SURE YOUR CUSTOMERS DONT DIE BECAUSE OF YOUR LACK OF GOING OVER BAD EQUIPMENT
michael pThe people that work here are so friendly and courteous!! I would definitely recommend using them if you’re ever in the need of a U-haul.
Troiana HGreat place to rent uhaul
Gaurav Pi mujggj no l
Darryl DThey were amazing!
Sandra BNothing, very friendly & efficient people
Michael HAccuracy I spent gas driving to the initial place to find out that they didn't have it. Then pick up a truck in sulpher springs 22 miles in addition to drive 66 miles to Garland and another 90 to our land. It was beyond ridiculous
jennifer cThe woman helping us was super sweet and friendly. She was absolutely amazing.
Rich PThe personnel were polite, knowledgeable and helpful; that part was great. The auto transport we rented had a couple problems: the driver side ratchet kept losing tension and had to be constantly checked. The two rear tires kept losing air pressure which resulted in a small but annoying extra expense.
JAMES WGreat customer service and very nice people
Kwenlion MEveryone was helpful and very professional
PATRICIA SAll was good
Jeff MThe phone app would not recognize my location. Very hard to rent truck before opening and hard to check back in after hours.
Jay HCollege station location needs better trained staff.
Miranda SHarrell had been the reason I chose this location. When I called initially to ask questions he was professional and patient addressing all my concerns. Upon pick up all staff working were very friendly and professional. I would highly recommend this location and renting from Uhaul. Truck was sanitized and the cleanest I had ever seen in my rental experience which sets them apart from the others. Thank you for the exceptional service.
Garrick BEverything was great.
Wade JWe arrived at the location and there were three trucks parked up front. When I went online to click the found my truck button, I realized all three trucks parked out front were not mine. I was already rattled, that the pick up location was changed from DJ Lube and Oil To this place in Sulphur Spring. Now I was even more rattled because I couldn’t find my truck and U-Haul was not answering. 1:30 wait time. I was about to leave, and out of my rear view mirror I saw another truck parked at the back of the property. Not parked out front like the instructions said. Not only that, but there was no dolly.
Chelsea NEverything was great!
Hayley MVery easy to turn in equipment here. Everyone was so kind and helpful. I would definitely rent from here in the future.
Carol BThey make up secondary receipts after I already paid and tried to bill me twice last time I rented they tried to say I stole the truck no wonder Penske it's kicking y'all assess
William CGreat service
colon nThis is a barrel business that rents Uhaul on the side; location not as clean as pick up due to this.
Michele BGreat experience.
Wade JOverhaul the U-Haul rental system -
Max BLindsay was super helpful and I am happy she was able to help me with everything I needed!!
Darren RThis vendor help me out tremendously. Texas Barrel was great and they went above and beyond to help me.
Wade JMy only comment is on the truck itself - it was brand new truck, so no issues there, but the RAMP on this new truck is WAY TOO SHORT (26 foot truck model) Parked on FLAT concrete storage unit lot, and the ramp was so steep that you had to have one person pulling and another person pushing a dolly up the ramp with just boxes - furniture was even more difficult
David BI dropped off after hours so I cannot rate.
Terry SFinal receipt included charges for extra miles. The total miles driven were not in excess of the miles provided at rental location. It was a small amount, but now I don't trust this dealer and wont use them again.
michael eNothing
carlon mThey opened on Sunday morning just for us to pick up uhaul. Lady there was very nice and helpful.
Jerry DRead statement above
Michael ROvercharged us and hasn't made it right. Had less than 24 hours and charged us $205.33 said they would make right same day and hasn't yet.
Larry OI have used Uhaul for over 35 yrs for many different purposes in many different States and have always been Exstreamly Satisfied. On occasion I may run into someone at a location that may be somewhat slow in the pick up process, but when they reach out to Uhauls support team, the issue or confusion is Quickly resolved! Great Job Uhaul, I can't imagine how you do so well in so many different markets, with so many different types of trucks and trailers. But however your doing it works. Thank you very much! Billy- East Texas
Billy HThe folks at this location are extremely helpful. They helped load purchased boxes leading up to the truck rental, loaded blankets, hooked up the car tow trailer and explained the operation of the truck and trailer in detail. They even gave me directions to the nearest easy access gas station. If there were six stars they would deserve all of them.
Joseph GMake sure that the equipment works properly and now inconvenience someone
Roderick Snice folks , good equipment, happy customer here.
Joseph PI would recommend ensuring the cleanliness of the trailers. Other than that, extremely excellent people and location! Better than all of the rest in Sulphur Springs!
De'Ontae DHarold was outstanding and very friendly.
Darren WEasy drop off. Personnel very helpful.
FRANK H