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GERALD B
Customer Reviews for Texas Life Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing A+ service
KEVIN JIf management keeps doing what they are currently doing, they will do great.
KEITH BI live in Conroe TX I had to drive to Magnolia Tx to get the Cargo van when there is a U haul place right here in Conroe. IT took me an hour just to get there.I will say the lady that took care of me was great.I had a problem on day one with the van.An sos came up on the screen. I went to u haul in Conroe, They told me they would not touch it because I did not get the van in Conroe.They told me to take it back to Magnolia.As luck would have it the sos on the screen cleared.I think all u hauls should be able to fix a problem no matter where you got it from.That is not good business.
john fVery friendly and helpful
Edward RStaff was rude.
CLAYTON TNot much to report, everything went off without a hitch.
Peter CTruck was very clean and ran well. Check out and return was smooth with no issues. I will definitely use them again.
Robin GWaiting for a response about the complaint about the personal at this location
Jorge BDue to hurricane I only was able to use truck 1 day of time I had it but was charged full time
TRACIE RThe lady who helped us was very pleasant. The U-Haul website was a bit slow to load for payment purposes.
Scott MTruck ran great and was very clean. This location had extremely nice and helpful employees. Highly recommend!!!
Spagnoli TWonderful customer service
Brandy Dtha
Rex Rvery helpful
James RBlankets were damp.
Kevin PVery friendly I will recommend this location 100%
Neftali DStaff did not know equipment operations and complete install. Also there was no spare tire available for car trailer. I was traveling from Central Texas to Phoenix AZ. I purchased the insurance package, but most of the trip I had no cell service. I would not be able to contact customer service. Scary drive without a spare tire.
Angelo MCustomer service was outstanding. I rent for an annual event. I plan to return to this location every year.
CYNTHIA LGreat service
Ed GFriendly staff and a true pleasure to work with.
Jason MAll was great
Ronald GRuben was awesome
Jerry MNot charge them for turning in the Uhaul at a major Uhaul center instead of turning it in at a liquor store in the ghetto.
Amos SThe lock on the truck was very difficult to open. It should be oiled on a regular basis. Also, there is no place to put the lock after it has been removed from the truck.
Stanley JMary, the site representative was very polite and helpful.
Keith BStaff was very polite and informative...
Nate EWorst truck I have ever rented Will avoid using U-Haul in the future
TimothyD LGreat customer service
Jose VCustomer service was world class! Facility was very clean.
Troy PService was great! But, I had an extremely hard time rolling the vehicle off of the dolly. I had to use a third vehicle to pull it down. I originally set the parking brake and tried to pull out from under it. I just dragged the car 20 feet before I realized it wasn't working.
Joel JThe truck was extremely hard to control due to the play in the steering (about 3 inches of play) and when you hit the break pedal it jerked to the left hard it is in desperate need to a lot of maintenance
Paul LGreat place to rent
Eric DMake sure that the auto transport is pick up ready before it's hooked up to a customer vehicle with chains and electrical.
CALVIN JI hate it that I can only give this location 5 stars. I give at least 10 stars. I have boxes that I can resell, but can't any Uhaul store to take them back, and I tried 5.
Ernie PWe were thrilled to see this company join the fast growing still country neighborhood in oct 2021! Where we had so many options of sizes..small affordable very roomy 5x10s to warehouse size. Not to mention the rental of their very well maintained uhaul truck for 20.00 a day! Made very hard work so much better and the ac on the truck was ice cold on a 100’ day! I’d like to compliment the office managers..we walked in stressed as we sold our house and had 2 weeks to pack up mostly boxes and totes camp equipment and yard tools ..put in storage and go..they made us coffee,told us not to worry..they showed us clean units and secure grounds…explained our truck rental contract use and tips! Did all the paperwork,gave us a congratulations,3 keys and a lock for unit and key to truck..easy breezy got everything in as the 5x10 unit is very tall allowing totes to stack high and great access to unload load,low prices and we made it on day of promotion as was pointed out by Mary Long and her co worker David. They were kind professional problem solvers that I recommend very highly to help anyone have a better moving and storage experience..they are awesome! Thank you 🙏
Christy TFive stars
Mary MGreat customer service every! Made it seamless and was so accomdating. Would rent from them 10000000000 times again
Mary MAlways there to help on our needs .. thanks
Rex RReally great rental experience at this location.
Spencer GThe truck seemed very bumpy and gave me and my kids a headache. I don't know if this is just normal for the truck or not but I felt like I should mention it.
Andrew HMary was very helpful and runs a great facility.
CARY WNothing they were fantastic!!
ELAINE P