Customer Reviews for Texas Secured Storages LLC
(U-Haul Neighborhood Dealer)

72 reviews

3704 Veterans Blvd   Del Rio, TX 78840

(830) 778-2788

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(830) 778-2788

3704 Veterans Blvd
Del Rio, TX 78840

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Buen servicio y asistencia durante el camino

Jose R. 
Rating:
1.0

Customer did not leave a comment.

Eric J. 
Rating:
2.0

The location is a little difficult to see and get to because of the car wash. I may try the other location next time.

STEPHEN T. 
Rating:
5.0

Very nice feel to the place with nice & friendly service.

robert L. 
Rating:
4.0

Customer did not leave a comment.

Brandon K. 
Rating:
1.0

Train your petsonal

Victor L. 
Rating:
2.0

No one was there to receive the trailer and there were no signs posted to tell you where to drop it. I made a point to get there during business hours.

ROMEY P. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Very easy and prompt. Went as soon as they opened and my vehicle was ready!

Rodolfo B. 
Rating:
3.0

Customer did not leave a comment.

NADYA C. 
Rating:
3.0

The location lacks adequate signage and there is some confusion due to the other business endeavors on the premises. Check-in was easy but the person in the office could be more specific with instructions or directions.

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO C. 
Rating:
4.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Great Service

ISMAEL J. 
Rating:
5.0

Great service, they unhooked the trailer for us. We had no issues. Fast, friendly service.

PATRICIA F. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Rental was great.. Thank You

WENDELL P. 
Rating:
3.0

Hard to fine behind car wash. Need more signage

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

SALATHIEL L. 
Rating:
5.0

Use a blower to clean the equipment of debris

Isidro H. 
Rating:
1.0

First off, I was scheduled to pick up at 9am, wasn't able to get the trailer till the afternoon. Every time i would call, no one ever answered. Even upon returning, I called multiple times, no answer. I'm just lucky I didn't have any problems with the equipment, because I wouldn't have been able to get in contact with them. I love Uhaul, but will never do business with this location ever again

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

VALTASAR S. 
Rating:
5.0

Person at two brothers where I was supposed to drop off wouldn't accept my trailer because his lot was too full. I went to Texas storage and the woman was very nice and helpful, if using uhaul in del rio I recommend Texas Storage .

Gregory S. 
Rating:
1.0

Customer did not leave a comment.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH VICTOR P. 
Rating:
1.0

Open on time!

Michael G. 
Rating:
1.0

Was charged even though I couldn't put the mileage because the employee made a mistake and put the wrong mileage in. Was charged an extra day. Tried getting that money back but nothing. Ridiculous

ALEXANDRA A. 
Rating:
5.0

Customer did not leave a comment.

debbie N. 
Rating:
5.0

Excellent service.

David G. 
Rating:
5.0

Close later in the weekend because some work the weekends also but everything else is excellent.

Angel F. 
Rating:
5.0

In the future, it be appreciated when customers arrived that the vehicles be fueled & cleaned prior to rental. However, rental experience was good.

Enrique S. 
Rating:
5.0

There was no ramp for me to put my refrigerator onto the uhaul. Other then that it was good

SUMMER H. 
Rating:
3.0

Customer did not leave a comment.

Miguel N. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Thank you

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Check engine light was on.

DAVID H. 
Rating:
5.0

The mobile check in needs lots of work. While I initially thought that would allow for the most streamlined experience, I quickly realized I was mistaken. I'm grateful that my pickup time coincided with open hours otherwise I would not have been able to pickup and secure my reservation. Even with assistance from an employee we couldn't figure out the issue and had to cancel and resubmit a new reservation in order to get me on my way. A 5 minute process turned into 45 mins. Ridiculous!!

Christina W. 
Rating:
2.0

Give the consumer a brochure or a proper breakdown of what they are purchasing. And make sure everything that is ordered is available in the uhaul.

Earle H. 
Rating:
5.0

Customer did not leave a comment.

Karla M. 
Rating:
2.0

I returned the uhaul on time and they never showed it in the system as returned. Therefore I was being charged overdue fees and causing lack of money in my bank account and still have not been refunded. Really screwed me over.

Drew F. 
Rating:
1.0

Have a better rep who is familiar with good customer service. This rep ws so rude & b4 I cld explain the situation, kpt interrupting & made me feel he ws nt interested, creating an unnecessary issue. Ano customer there who overheard everything ws more help than he ws. Being from out of town I will never visit that location again.

mary ann P. 
Rating:
3.0

Customer did not leave a comment.

eric F. 
Rating:
4.0

Customer did not leave a comment.

TRACI N. 
Rating:
5.0

The agent was polite and cheerful

Linus N. 
Rating:
5.0

Everything was ready to go. Did paperwork quickly and professionally.

Hulen L. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

Very unprepared, unprofessional, no follow up to promise made "when the girl comes in she will take care of your contract". They never closed my contract and marked my rental had been received by them. I received a notice for a late/missing return after I delivered the trailer 23 hours before my return date. I had to call u-haul to ensure the trailer was marked as received.

Ceasar B. 
Rating:
5.0

Texas Secured Storage provided excellent service as well. I was able to get a storage unit at this location and a free 30 day car wash! Loved it!

Liliana F. 
Rating:
5.0

Great customer service.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

TRACI N. 
Rating:
3.0

I would not recommend this location unless they clearly identify U-Haul Office at front. This place needs a big U-Haul Sign at front. It took me more than 30 minutes and two phone calls to find the place. No street number and nothing to identify the U-Haul location. This is a Car Wash that has the U-Haul location on the back side and almost hidden from the main street.

Osvaldo M. 
Rating:
5.0

Customer did not leave a comment.

TRACI N. 
Rating:
1.0

Suggest they rent from another dealer. They put my time to pick up at 10am instead of 9 which was when they were supposed to be open. No one was working when I arrived and after asking around this occurs frequently where there owners girlfriend shows up when she wants to. The temperature here was to be 107' and it was costing us to pay for help while waiting for the truck. The truck was covered in mud from previous renter. I also reserved this truck a week before and U-Haul sent a 20' instead of the 26' so I'll have to make another trip since I didn't have room for all the stuff. Home Depot has Penske trucks close by. They are more costly but maybe less hastle. Find another location such as U-Haul dealer across from Wal mart. Good Luck.

Monike T. 
Rating:
4.0

Customer did not leave a comment.

Shirl G. 
Rating:
5.0

Customer did not leave a comment.

rafael G. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

The only thing I disliked is that when you return a trailer on a weekend, it is very difficult to get in touch with a human. In my situation, I retuned the trailer same day but can seem to get in touch with a human to ensure trailer was accounted for. Please correct this issue. My number is 2109542941 in case someone Thx

Patricio R. 
Rating:
4.0

Customer did not leave a comment.

adrian P. 
Rating:
1.0

Ordered a 26ft truck , 36 furniture pads and a furniture dolly . When it came to the day of pick up the only thing they had for us was the truck . After taking to the lady you did a refund . When we returned the truck no one was at the office to receive it during business hours and we then got a bill for said missing items after they should have been taken off our contract. Now we have a charge for 304.57 for items we didn't receive and the initial charge of 44.00 . Plus we had canceled a car trailer and we are still waiting for that 81.57 so now we are waiting to be reimbursed 430.14 and we have to wait 72 businesses hour just for them to call us back . Not to mention the 5 to 10 business days it's going to take for the refund . So are extremely unhappy with the first experience with uhaul.

Geremy S. 
Rating:
5.0

Customer did not leave a comment.

Alfa R. 
Rating:
4.0

Customer did not leave a comment.

Marcos P. 
Rating:
2.0

Lacked equipment and was not offered to purchase 4 Way Flat Wiring Car and Trailer ends. I needed to make additional trip to purchase Towing Wires. Personnel was not available till after 10 am. Called a day in advance and did not return call.

JUAN CARLOS R. 
Rating:
3.0

Customer did not leave a comment.

TONY G. 
Rating:
3.0

Did not offer free storage for a month, lots of uhaul places do, it's kind of lame they don't.

Alek K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
2.0

The Uhaul representative did not hook and unhook trailer to/from the consumers vehicle.

edward A. 
No reviews have been submitted for this location.

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