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yolanda b
Customer Reviews for Black Art Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Great location.
Marcus CGreat service. Great location.
Marcus CMake sure the key is actually in the box, and don't have people standing in the cold trying to open multiple boxes to find a key to use. This pushed my move time by 2 hours. Hope to see a refund as promised
Elwin SDidn’t have Dolly i request but everything was good.
Latricia HI just don't know why they charge me for gas ,l put gas. Back in the truck where it was. I probably won't use it again. Thanks for the services Robert Elliott
Robert EThe truck was not clean! It drove VERY poorly, and it had no air! Horrible experience and they had the nerve to charge me an extra $50 which I want refunded!
Brenda COld vehicle. Engine/ gears sound horrible.
Angelia SMy experience using the uhaul app was not very good. I kept getting an error message stating that my location could not be verified, preventing me from checking out the vehicle using the app after hours. However, uhaul representative, Marcus, was still at work and was able to help me check out the vehicle, outside normal operating hours and with a positive, helpful attitude. My experience with him was great. I absolutely recommend this location.
Vanessa CGreat location. Great service.
Marcus CGreat location. Excellent service.
Marcus CN/A
Lenita BIt took too long to get the truck and check in . Took over 20 mins and I pre checked in . Next time I will just do mobile.
SHONTEL SExcellent service as always. My favorite uhaul location. They just need more trucks.
Marcus CExcellent service. Great location. Only wish they hD more trucks.
Marcus CJust make sure the dolly is stored in the correct location after each return. It was left inside the cab laid across the driver's passenger's seat.
Jeanette SGreat location. Great sercice!!!
Marcus CA newer truck. The driver said the truck sounds like its on the verge of having some serious problems.
DANNY NGreat location. Great service. Highly receommended!
Marcus CGreat service. My favorite Uhaul location. I do business with them repeatedly. Highly recommended.
Marcus CFantastic service. Great location.
Marcus CTruck needed new windshield wipers. It was raining and became difficult to see.
Keith WOverall The Staff Was Well Respected And Cared About My Needs. I Will Definitely Rent From Them Again, And Also Recommend Friends And Family To Rent From This Location Again. ( Thanks To The Lead Manager , Ms. Lashay, And Ms. Alex For Their Hospitality And Needs. I Appreciate You Guys Very Much .)
katrina wThis location is very professional and they always do a great job. Beautiful art too.
Marcus CI had a wonderful experience with Lashay at this location..Everything was on time and ready and Lashay was very nice and helpful and they also have beautiful paintings to purchase at this location. Really nice art.
Rashunda SI will never use 3rd party rental again I was over charged
marilyn mThe truck was filthy
Jereca JFirst off the truck was not pulling driving was terrible and loud one light was out I didn’t get a chance to make a second trip to get the rest of my things I was over how bad the truck was driving and the 1 headlight out smh terrible
Terbea GGreat location. Great customer service.
Marcus CThey are professional, friendly and helpful. I wish all locations were as good.
MichaelA SLove this location. Always do a great job.
Marcus CVery friendly and helpful.
Derwin EMy favorite Uhaul location. Excellent service.
Marcus CFantastic location. Highly recommended.
Marcus CFantastic customer service. Great location.
Marcus C8am 24/7 Reservation not available due to evening rental returned vehicle after hours so key was in drop box and not pickup box. Informed at pickup reservation converted to in person pickup and location did not open until noon.
Charles HExcellent service.
Marcus CGreat location. Highly recommend. Excellent service.
Marcus CExcellent location. Best on this side of town. Great customer service and beautiful artwork in the showroom. Who knew it was an art gallery too. Thank you so much!
Marcus CThe rental was great, however, when I went to return and complete the online portion it would not allow me to complete the return portion. I was not able to take the required photos. I was only given a message that a representative would reach out to me. No one ever called and I was charged the $20 convenience fee without my knowledge. I wanted to complete everything without having to speak with anyone, but the site would not allow me to do so. Other than that everything was fine as it always is when I use Uhaul.
Catrice EI arrived 15mins early (3:15), I finish online reg, spot & confirm the rental parked on the side of the building, pay & went to grab keys from inside. 1st thing the man at the counter says to me is: "What are you talking about? I know nothing about that". TERRIBLE EXPERIENCE! Unorganized & Unprofessional!
Akkeasunta W99 cents a mile !!!!!
Joshua YFantastic location. Would recommend to anyone.
MARCUS CThey always provide excellent service. A fantastic Uhaul location that I would recommend to anyone in need of a Uhaul.
MARCUS CTruck was not cleaned nor sanitized and smelled like nothing but beer.
SHANA NNothing for this location. Great team.
James BWould not recommend renting U-Haul. Booking through the app is way more difficult then it needed to be had to cancel a previous reservation and go to another location and create a different reservation resulting in me having to settle for a smaller van and pay more never again
Shamar AGreat customer service
Jonathan HGet the rear right door fixed and everything can definitely be a smooth transition. Overall, it was clean and spacious which is what I needed!
Jacquelyn NTruck was nasty no dolly as asked.
Sharon G