everything was great I went to get the U-Haul today for my move and it was fast and easy! The gentleman that helped me this morning was kind and made sure I was good to go! When I brought it back it was smooth as well! I haven’t moved in a long time so that in itself is stressful ! but I would recommend! 5⭐️
Trina L
Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon arrival, the attendant was nowhere to be found even thought the shop was fully open. I had to wait 30mins, but some people were waiting for 1h there. When he arrived, he was incredibly dry and dismissive to everyone. I was also charged for a dolly even though they didn’t have any. He said he was going to take it off my account but never did. Never using or recommending U-Haul again.
Matheus OYou guys should Supply the dollies so people don't have to pay for them when they rent a truck that's about it everything else was excellent
JEFFERY RI like that the cab of the Uhaul smelled nice when I came to pick up the truck.
HENRY WThe owner didn’t show up until 20 mins after my reservation started, causing me to be late to the event the U-Haul was needed for and costing me time and money. Would never recommend this place.
DAVID NThey were not there when I arrived to pick up my van and did not show up until 30 mins after my reservation.
Kaitlyn ABlindly charger 135 with no explanation for a 19.99 in town quick move. Tire was leaking air they were late opening and place was moldy and depressing they dkn stole from me and im getting my money back
kyle wThe staffed hours are not good. There was a man there who was trying to pick up a van when I was dropping off and there was no one there to help. We tried calling the 1-800 number but were on hold. If there was staff there, there would have been no issue.
Deb BReally solid representative at the counter. All good. A bit expensive for kms but not sure how those costs compare to others. As always, the ramp on the truck was super helpful. All around, I really enjoyed the day with the truck.
MAGIL DHave location open on time. Waited for 30 minutes for location operator to arrive as I tried for 20 minutes to arrange another location via phone.
John H