Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

Rating:

2.0

- The lot itself is quite unsightly. I know they only need to provide space for trucks but it's not a great look on your brand. There are used cars for sale or for scrap all over the place. - They have four lock boxes but only two numbers. There are two lockbox #1's and two lockbox #2's. It took extra time to retrieve the key because the first one we opened was empty. The locks are quite stiff too, so even getting them off is a bit more difficult that it should be. -My biggest issue is that I ordered a flat dolly and six furniture pads. When I got into the truck, it was empty. I tried calling the shop and didn't hear back for an hour. My reservation was at 9am and the first call was made around 9:15 - 9:25. I didn't hear back until 10:30 (even though the shop opens at 10). When I got ahold of the shop, he told me they do not rent equipment for one-way trips. I was picking up in Toronto and returning in Elora. I was told by Uhaul head office that this is not an actual policy. Whether he lied or not, I shouldn't have been able to reserve the equipment if it wasn't available. I was moving with my 74-year-old father, so I rented the dolly because it would help him physically. On top of that, I was still charged for the equipment. I had to call Uhaul at the end of a very long day to get the refund. Very poor customer service all around. This franchisee does not represent your business well at all.

Rating:

5.0

A very smooth experience. We needed a van at the last minute and luckily they had one available. The representative at the desk was friendly and efficient. We were in and out in no time. We took a few hours to move some furniture and dropped the key in the after-hours box. Overall exactly as we hoped it would be.

Rating:

5.0

Good Customer service.

Rating:

5.0

everything was great I went to get the U-Haul today for my move and it was fast and easy! The gentleman that helped me this morning was kind and made sure I was good to go! When I brought it back it was smooth as well! I haven’t moved in a long time so that in itself is stressful ! but I would recommend! 5⭐️

Rating:

1.0

Upon arrival, the attendant was nowhere to be found even thought the shop was fully open. I had to wait 30mins, but some people were waiting for 1h there. When he arrived, he was incredibly dry and dismissive to everyone. I was also charged for a dolly even though they didn’t have any. He said he was going to take it off my account but never did. Never using or recommending U-Haul again.

Rating:

4.0

You guys should Supply the dollies so people don't have to pay for them when they rent a truck that's about it everything else was excellent

Rating:

5.0

I like that the cab of the Uhaul smelled nice when I came to pick up the truck.

Rating:

1.0

The owner didn’t show up until 20 mins after my reservation started, causing me to be late to the event the U-Haul was needed for and costing me time and money. Would never recommend this place.

Rating:

1.0

They were not there when I arrived to pick up my van and did not show up until 30 mins after my reservation.

Rating:

1.0

Blindly charger 135 with no explanation for a 19.99 in town quick move. Tire was leaking air they were late opening and place was moldy and depressing they dkn stole from me and im getting my money back

Rating:

3.0

The staffed hours are not good. There was a man there who was trying to pick up a van when I was dropping off and there was no one there to help. We tried calling the 1-800 number but were on hold. If there was staff there, there would have been no issue.

Rating:

4.0

Really solid representative at the counter. All good. A bit expensive for kms but not sure how those costs compare to others. As always, the ramp on the truck was super helpful. All around, I really enjoyed the day with the truck.

Rating:

3.0

Have location open on time. Waited for 30 minutes for location operator to arrive as I tried for 20 minutes to arrange another location via phone.