When I arrived to pickup the U-Haul, it was ready, but the check-in process through the app did not work. I had to call U-Haul since the box store wasn’t open and they had to reset something in the app. This made what should have been a 5 minute process almost 30 minutes. This location did call me the day before and I thought I had everything set up. I called later that afternoon bout payment because nothing ever popped up in the app to pay. Would not recommend doing the mobile check in process. I wouldn’t have except this location was not open when I needed to pick up my U-Haul.
Anthony C
Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady, although friendly, was brand new and lacked training and experience. I thought she said this was about her first time to do a rental. She had to keep calling her boss for help. Also so she was not able to remove the lock so she had to call in help from a local u-haul rep. We were there over 1 hour total to get the truck that we had already reserved on line.
MICHAEL H