Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)

2,144 reviews

6624 Greenfield Cir NW   North Canton, OH 44720
(at I-77 Exit 111)

(330) 305-1998

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Wed: 8 am - 6 pm
  • Thur: 8 am - 8 pm
  • Fri: 8 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 305-1998

6624 Greenfield Cir NW
North Canton, OH 44720
(at I-77 Exit 111)

Services at this Location:

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Wed: 8 am - 6 pm
  • Thur: 8 am - 8 pm
  • Fri: 8 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

April Y. 
Rating:
5.0

Larry was excellent. Equipment was just ok. It was clean, but the door on the trailer could really use some oiling or something. Customer service was top notch!

Joseph R. 
Rating:
3.0

The attendant at the Cuyahoga Falls location sold me the wrong hitch and also told me I would be picking up the trailer at this location. I ended up having to drive to North Canton to pick the trailer. No biggy but I had to purchase another hitch.

Kimberly S. 
Rating:
5.0

Only place i will go to rent u haul stuff.they are great.

James E. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Larry is great!

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

The drop off location has changed and the information given to me was incorrect. Also, because of this, the allotted mileage given to me was over the limit - there is very little room for mistake when finding your destination. Lastly, the online drop off process was difficult to use - the website would not allow me to click to complete my drop off.

HILLARY H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Bo S. 
Rating:
5.0

Manager was well mannered and friendly. Nothing to improve.

Olawale A. 
Rating:
5.0

Very easy, efficient process.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Larry was friendly and efficient.

JAMES WADE JR M. 
Rating:
5.0

There is nothing to improve! He always makes sure our reservations are kept. Always answers the phone when we call! Great customer service!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Larry goes far and beyond in efforts to help and was very amiable.

George.EMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Jon E. 
Rating:
5.0

The people were very cordial and helpful.

JON E. 
Rating:
5.0

Customer did not leave a comment.

Vera M. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Nothing. Larry represents your company well and was very helpful.

James A. 
Rating:
5.0

Larry is fantastic!

TYLER A. 
Rating:
5.0

Its annoying to have to check out rather than just leaving the keys

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Cheri D. 
Rating:
5.0

Best UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.

Michael F.  |  Overall Experience 
Rating:
5.0

Excellent job

Christopher W. 
Rating:
5.0

Everything was fast, and easy. I just wish the van had more gas in it when I picked it up. it was barely over a quarter tank, so I had to put gas in before I went to pickup the furniture I was moving.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Great service we got it out very easy I highly recommend great gentleman that helped us I recommend anybody use this location for getting in and out quickly and getting

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Great customer service. Would direct anyone to this location, very professional.

JONAS M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Larry is the real deal. Very customer oriented and helpful. I was desperate to find a reasonably sized UHaul truck to move items from my deceased mom's homes to my sister in Virginia. I live in North Carolina so had to fly into the Canton airport for this rental. Larry was very helpful getting me one of the very RARE Uhaul trucks that I could use for a one way rent out of Ohio. Very appreciated. He had to go get my truck from another location for my rental. Unfortunately, my flight into Canton airport got delayed several hours. I kept Larry informed about my delayed, delayed, arrival hoping they didn't close before I arrived. But it all worked just fine. I was surprised to see Larry there with the nice BIG screen above his desk so you could see him work on my reservation in his PC. All and all. This is a great UHaul location. And Larry himself is a great person. So many thanks to him for helping me get a truck for this very difficult move associated with my mom's estate in Akron.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Larry was absolutely amazing! His office setup and the way he handled business will give you peace of mind! Just for the quick minute he took a incoming call while setting my rental up was professional! This guy needs a vacation, and when he comes back, a bonus and a raise! Thanks Larry!!!

Nicholas P. 
Rating:
5.0

Everything was awesome and was one of the very few things that went smooth in my overall move. Thank you

Zachariah C. 
Rating:
5.0

The man who Helped me was very polite and answered all my questions and made everything perfectly clear and I've used U-Haul many times but by far he's been the best

Stoney Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

So grateful to Larry D. for his patience in answering questions as I went through the rental and drive-away process!! Very excellent experience, and I will plan to return here for future rentals.

Michelle V. 
Rating:
5.0

Larry was very professional. Overall a good experience. Truck was a little beat at 171,000 miles but other than that it was very good. Thanks.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Glenda R. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Cap Stop is top notch! Very organized! Super nice ! I will only use them from now on!

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
5.0

Excellent customer service, clean truck, and fast process. Thank you!!

Evand B. 
Rating:
5.0

Make sure that they know that there reservation time is only a suggested pickup time. Not guaranteed. Call before the moving date to confirm things

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
1.0

I had the U-Haul truck for two days and before I return the truck I had somebody from the office kept calling my phone making threats threatening me that we were gonna be reported to the police that the truck was being stolen I'm like what the hell are you talking about if I'm in possession of the truck and we had it for two days and if I return it late for five hours shit happens mistakes happen nobody knows the future but your employee ridiculing us calling us names and stuff like that very unprofessional

NOUR A. 
Rating:
5.0

Very quick and simple. Fair priced. Got the trailer I needed, used it with no hassle and drop off was quick and easy as well. I have already recommended to a couple people.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
4.0

Customer did not leave a comment.

ANNIE W. 
Rating:
5.0

Larry was great!

Randolph W. 
Rating:
4.0

keep up good work

james R. 
Rating:
5.0

Service was terrific and well informed. That alone would be reason to recommend.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Cap Stop in North Canton, OH, provides excellent service and quality equipment.

Robert Y. 
Rating:
5.0

Great customer service.

James E M. 
Rating:
5.0

Nothing. The service was great and the manager, Larry, was very professional and helpful. We will recommend this to others based on his great service.

Robert F. 
Rating:
5.0

Nothing, great service, helped get the safetry chains fit on my wider than normal hitch rings.

Michael S. 
Rating:
1.0

Was charged $85 after I already payed my fee for another customers transaction

Caleb L. 
Rating:
5.0

Larry was excellent in handling the rental. Highly recommend this rental agency!

James A. 
Rating:
5.0

Customer did not leave a comment.

Cara J. 
Rating:
5.0

Very helpful and I would rent here again.

Kristina L. 
Rating:
5.0

outstanding experience. Will use you again

Steve S. 
Rating:
5.0

The trailer itself had a sway issue over my entire 300+ mile trip. Also, the trailer not having a tongue jack is very poor. I would also recommend that ramps are designed for such trailer as well. The above comments are no reflection to pickup dealer...they are a pure representation of a poor product.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

dennis W. 
Rating:
5.0

Customer did not leave a comment.

JENNY K. 
Rating:
5.0

Larry stayed late for us to pick up our trailer when our previous truck at another location got taken. He was very nice and went above and beyond to help us out in a pinch. 5 stars Larry! Also, Shannon (the manager at W. Tuscararus Ave in Canton went above and beyond to find us a trailer when nothing was available She deserves cudos!

JAMES R. 
Rating:
4.0

I would like to see rentals in hourly blocks; 4 hours, 8 hours, etc. Thank you.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Darrick O. 
Rating:
5.0

Larry is a very nice guy.

Wei J. 
Rating:
5.0

Experience was great

PHILLIS H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Larry was very helpful and answered all my questions overall a great experience

James A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

RUTH S. 
Rating:
4.0

Larry was very nice accommodating and flexible.

Kevin S. 
Rating:
5.0

Excellent customer service. Five stars for sure. I will definitely use this location again.

David P. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

J BRITT M. 
Rating:
5.0

Using the app to pickup and return took longer than expected. Suggestion to request in advance

Felipe N. 
No reviews have been submitted for this location.

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