Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)

2,436 reviews

6624 Greenfield Cir NW   North Canton, OH 44720
(at I-77 Exit 111)

(330) 305-1998

Office Hours

  • Mon: 8 am–8 pm
  • Tue-Wed: 8 am–6 pm
  • Thur: 8 am–8 pm
  • Fri: 8 am–6 pm
  • Sat: 7 am–5 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 5/27/2024: 8:00 am - 6:00 pm

Services at this Location:

Contact Us

(330) 305-1998

6624 Greenfield Cir NW
North Canton, OH 44720
(at I-77 Exit 111)

Services at this Location:

Office Hours

  • Mon: 8 am–8 pm
  • Tue-Wed: 8 am–6 pm
  • Thur: 8 am–8 pm
  • Fri: 8 am–6 pm
  • Sat: 7 am–5 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 5/27/2024: 8:00 am - 6:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Larry was amazing as always! Friendly, helpful and took the time to go over the equipment. I would recommend this location to anyone wanting to rent a U Haul. Thanks!

Dan S 
Rating:
5.0

My experiences with this location have bin superb. This location is my go to spot no matter where I’m going. Larry does a great job taking care of our business.

gary f 
Rating:
5.0

Customer did not leave a comment.

Donald A 
Rating:
5.0

Customer did not leave a comment.

Ron L 
Rating:
5.0

Great service

Greg M 
Rating:
5.0

Customer did not leave a comment.

WENDI W 
Rating:
5.0

No improvement possible. Larry Dionne was very easy to work with. No delays. No problems. Very efficient.

Richard B 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
1.0

Returned the truck after putting gas in it and the fuel gauge was the same when I received truck. Did not stay for a receipt as man said he would email it…received receipt to find I’ve been charged an extra $29 for fuel. Ripped off! Don’t trust them to do right…stay for the receipt.

Stacey S 
Rating:
5.0

Dont really have any critiques. Everyone was very nice. He helped connect the trailer and even lent us a piece that we were missing free of charge. In and out in 15 minutes.

Brooklynn B 
Rating:
4.0

The problem with the The Capp Stop is the after hours drop off area is to small, for the volume of equipment being left in the area.

Mike K 
Rating:
5.0

Nothing the gentleman running the business was awesome

Timothy E 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
5.0

Customer did not leave a comment.

tim h 
Rating:
5.0

The gentleman that helped me get the U-Haul was awesome! Very knowledgeable and professional!

Nicholas J 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

KARL T 
Rating:
5.0

My experience went very well. It was very easy to rent and return the van. I will use this location again.

SUZANNE C 
Rating:
5.0

Customer did not leave a comment.

KARL T 
Rating:
5.0

Customer did not leave a comment.

PHILIP M 
Rating:
5.0

GENTLEMAN WAS VERY KIND AND HELPFUL

Sophia S 
Rating:
5.0

Definitely send enough emails.

Dannie H 
Rating:
5.0

Heat didn't work, blows cold air

Gregg H 
Rating:
5.0

I truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!

Tina W 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

The trailer wiring was corroded and had to be cleaned to get the trailer lights to work. The trailer itself was pretty dirty and had peeling graphics and did not look good. One of the D rings to tie things down was broken. This is not the cap stops fault as this was not part of their normal rental fleet and had to be brought in from somewhere since it was a longer term rental.

Jason K 
Rating:
5.0

Very helpful in loading my vehicle onto the car transport trailer.

JAMES K 
Rating:
5.0

I have rented from this facility and I have always received quick and excellent customer service.

MELANIE D 
Rating:
5.0

That was the Best consumer transaction of any kind that I’ve experienced anywhere in years. Very knowledgeable manager, very functional and streamlined process including the mobile app reservation platform, well kept trailer equipment with working lights and safety chains… great job!!

Dave K 
Rating:
4.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

WENDI W 
Rating:
4.0

Customer did not leave a comment.

Norman W 
Rating:
5.0

Larry was friendly and gave easy to follow and thorough instructions for the rental. I would highly recommend this location for any UHaul rentals.

Christian B 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

Customer did not leave a comment.

Dwayne S 
Rating:
2.0

I received the truck with less than 1/4 tank of gas. The first thing I had to do was fill-up. Not cool! But the man who leased it to me was very kind.

Joshua H 
Rating:
5.0

Customer did not leave a comment.

STEVE S 
Rating:
5.0

Customer did not leave a comment.

GABRIELA C 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Everything was awes , the gentlemen that helped us was awesome , very kind and personable …. He’s a keeper

Beth C 
Rating:
4.0

The gentleman who took care of the paperwork was very courteous and easy to deal with. However, I feel that UHaul fell short in giving me a vehicle with just over 1/4 tank of gas. So, I immediately had to fill up and then fill up at the end and try to match the amount of gas. This puts more work on the customer. When I rent a car, it is full of gas, and I fill it up at the end, very easy. I don't have any problem with purchasing the gas that I need to use, I just feel that you make it harder and more inconvenient than it needs to be.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
3.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Excellent service, the gentleman who helped me were great. Highly recommend.

Chadric O 
Rating:
5.0

Larry did a great job! Thanks!

Dave L 
Rating:
5.0

Customer did not leave a comment.

D'Ante R 
Rating:
5.0

Customer did not leave a comment.

Marcelo M 
Rating:
1.0

Roof of the truck leaked water all over my belongings, would not refund any money for it and over filled the gas meter & was not refunded for over due money added to gas tank. Steering wheel shook like crazy as soon as I hit 70mph on highway as well.

Dylana M 
Rating:
4.0

I dropped off the van after hours so only saw the parking lot.

Jason C 
Rating:
5.0

Customer did not leave a comment.

Gene M 
Rating:
1.0

This is the WORST experience I’ve ever had with U-Haul. Although the staff were friendly while picking up and dropping off the truck, the truck was disgusting, never cleaned, windshield had so many bugs on it you could barely see out of it. Once we were on the road we noticed the drivers side rear tire was almost flat, it took us 45 mins to get air into it which made the 11 hour trip even longer. When the truck was dropped off the employee looked at the drivers side inside dual tire and informed me that was completely flat.

Jeramie B 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
2.0

Drive was barely wide enough to drop off UHAUL. Could not properly park UAHUL due to small lot size

Jacqueline A 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Service was exceptional and friendly. We will definitely use in the future!

Lou K 
Rating:
5.0

Nothing! This location is stellar in customer service and in equipment!

James J 
Rating:
5.0

Customer did not leave a comment.

VELMA B 
Rating:
5.0

Staff extremely polite and helpful pleasant experience I will definitely use again thank you

Wendy E 
Rating:
5.0

Customer did not leave a comment.

Ryan G 
Rating:
3.0

Customer did not leave a comment.

EMANUEL B 
Rating:
5.0

Customer did not leave a comment.

DULCEY P 
Rating:
5.0

It was mostly clean, but there was a spoon, plate, and cup discarded in the cab. Other than that strangeness, everything else was great. Check in and check out were very easy. The man who waited on us was personable, friendly and very easy to work with. All in all, a great experience. I will definitely use them again.

Sharon T 
Rating:
5.0

EVERYTHING WAS PERFECT. LARRY IS A GREAT PERSON TO DO BUSINESS WITH!

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
5.0

everything was quick and easy ok

terry s 
Rating:
5.0

Customer did not leave a comment.

Ali O 
Rating:
5.0

Excellent help from Larry!

Stephen N 
Rating:
5.0

Customer did not leave a comment.

Christine S 
Rating:
4.0

Customer did not leave a comment.

Rebekah G 
Rating:
5.0

Larry was amazing! He called before our pick up day to make sure we had directions to the location. Larry does an incredible job! He makes the task of moving more bearable. Thank you, Larry!

Max U 
Rating:
5.0

Customer did not leave a comment.

April Y 
Rating:
5.0

Customer did not leave a comment.

Lindsay S 
Rating:
5.0

Larry was very customer friendly and informative.

Mike U 
Rating:
5.0

Customer did not leave a comment.

Mathew S 
Rating:
5.0

Larry was very thorough and answered all my questions. Thank you!

Dan S 
Rating:
5.0

Everything was excellent...staff was excellent. It was our first time renting a trailer and we were pleasantly surprised how smooth and seemless everything went. 5 stars across the board.

Mary F 
Rating:
5.0

Larry was great!

joe d 
Rating:
5.0

Customer did not leave a comment.

DEBRA W 
Rating:
5.0

Larry was very easy to work with.

MARK Z 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

I received excellent service. Everything was clearly explained to me. The rental process was easy.

DAVID D 
Rating:
5.0

24/7 location with easy access. Have also rented here and helpful staff.

BLAKE S 
Rating:
5.0

Larry is the best! I have given him my business for 13 years.

GREGG M 
Rating:
5.0

The Cap Stop is great to work with. Highly recommend.

Mark N 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Larry is great!

jonh M 
Rating:
5.0

Larry was incredible, can’t say enough good things. He made this experience easy and quick. Best U-Haul facility I’ve ever been too. Great job.

Victoria P 
Rating:
5.0

Larry was incredible, I was in the midst of a meltdown & his kindness and compassion is unmatched. He was thorough, precise, knowledgeable and oh so kind. He made this experience easy and quick. Can’t say enough good things about this facility. Great job.

Victoria P 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

The location at Cap Stop in North Canton, Ohio, runs like a well oiled machine.

David K 
Rating:
5.0

Larry does a great job and is friendly and efficient. I've rented from here on several occasions and it's nice to know that I can rely on their consistent service.

Robert E 
Rating:
5.0

Customer did not leave a comment.

MANVENDRA D  |  Overall Experience 
Rating:
4.0

The staff had problems with the U-Haul software, resulting in a protracted wait time. Either the software needs reviewed, or the users need a lot more training….or both!

Jeffrey C 
Rating:
5.0

Everything was great

jesus r 
Rating:
4.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
5.0

The U-Haul representative was professional, caring, very helpful and I received great service.

DAVID D 
Rating:
5.0

Very friendly staff. The rental went very smoothly and the price was great! Returning UHaul was also extremely easy.

Debra R 
Rating:
5.0

I always have a wonderful experience here! Thank you for all you do!

Lydia B 
Rating:
5.0

Friendly and helpful. Couldn’t ask for more!

Joseph C 
Rating:
5.0

Customer did not leave a comment.

JODY A 
Rating:
5.0

Customer did not leave a comment.

Olawale A  |  Overall Experience 
Rating:
5.0

Best UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.

Michael F  |  Overall Experience 
Rating:
5.0

Very friendly service. Excellent facilities.

Andrea S  |  Overall Experience 
Rating:
5.0

Thanks alot!

MARK H  |  Overall Experience 
Rating:
5.0

Larry is very professional and is a pleasure to work with.

AmBROSE P  |  Overall Experience 
No reviews have been submitted for this location.

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