Customer Reviews for The Cap Stop Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Cap Stop Inc

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Mary B. on

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Customer did not leave a comment.

LORIN S. on

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Not sure

Rebecca H. on

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Larry was very helpful

Donna A. on

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Robert H. on

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Ryan S. on

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I did the after-hours drop-off, so I didn't interact with the facility or their staff.

larry b. on

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Very happy with rental. Cap stop folks were very accommodating. Dropped the trailer off in Warsaw after hours. Appreciated the on line drop off process.

DARFREN K. on

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Steven M. on

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I was told I could pick my return location, but wound up being assigned a return location (which was only a mile further than my preferred location). Not a big deal, but a minor inconvenience.

jeffrey s. on

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All went great!

DAVID G. on

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Excellent overall experience

Matthew L. on

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Please inspect your trailers. Both wheel bearings were shot and one of the wheels literally had a hole in it. Wasn’t even able to finish moving because I didn’t feel safe putting anything in the trailer because I didn’t want to damage anything.

Cassandra G. on

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Everything was perfect.

Ann V. on

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Larry is fantastic! I use him every time. He’s kind, professional and he has fantastic SOP (pick up drop off) with pictures and he was very patient with me and made sure I understood everything about the use of the truck. This is my exclusive truck source - and I tell all my friends this is the best service.

JOE V. on

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Everything was great.

Gretchen P. on

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Great customer service. Larry was awesome and very helpful! Easiest truck rental ever.

MIKE H. on

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I will never go to another moving company as long as I can deal with Larry! I use your company enough now in the last 6 years that I consider Larry a friend! He is a one of a kind guy and is definitely the perfect example of of what U-Haul means to me!

Robert Y. on

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Customer did not leave a comment.

KATHY Y. on

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Priced to high or I was told wrong amount then charged it

dean j. on

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No improvement needed.

Steven G. on

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Great location, very professional appointment set up and vehicle delivery. Loved the efficiency of the entire experience which made for a much reduced stress day of moving. Thank you, Larry!

BRADLEY H. on

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Michael A. on

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I’ve used the people at Cap Stop numerous times and have always been impressed by how efficient and organized their operation is run. Anytime I have any moving needs in their area I will use them and highly recommend them to anyone that have moving needs.

JEROME N. on

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Nothing. All good and the guy I dealt with (2nd time) was VERY nice.

Tricia D. on

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Top notch location. Larry is so kind, treats me like a friend, not a customer. Really truly recommend

Chris H. on

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Pamela H. on

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Nothing! You were PERFECT!

Brandon D. on

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JEROME N. on

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Great experience. Very pleasant and helpful.

Debra K. on

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David L. on

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Nothing. Larry is the best!

ASHLEY G. on

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I believe that we shouldn’t have to put a deposit on our card because I got fucked and now my accounts in the negatives

Kristin G. on

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Larry was wonderful and very helpful!

AMANDA K. on

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The pickup for this truck was quick and the guy was extremely friendly and helpful.

Tom S. on

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Charles M. on

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BECKY A. on

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ROBERT J. on

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I've used this location dozens of times to rent a motorcycle trailer. Staff is knowledgeable and friendly. I would recommend this Uhaul location to anyone. Keep up the good work!

SCOTT C. on

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The roof of the trailer leaked water and caused some water damage to a dresser and end table.one taillight quit working and a clearance light stopped working.

David R. on

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BRAD H. on

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Amanda N. on

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Location was closed when we dropped off the truck but have used facility before and super customer service!

Renee J. on

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Tricia D. on

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FREDDY B. on

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KATHY G. on

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Ronald L. on

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EDWARD V. on

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BILL TRUE T. on

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Super customer service.

Bob M. on

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Compared to other Uhaul stores, Cap stop was better to work with overall.

robert s. on

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Honestly everything went perfectly. Larry was on the spot when I arrived for pickup and at drop off. He was friendly and efficient with the paperwork, making the whole rental experience easy. Great work!

Sandra D. on

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Charles M. on

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REV RICHARD D. on

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KARL T. on

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John F. on

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Very nice experience. Customer relations excellent. Thanks for everything.

Charles M. on

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rebecca k. on

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Larry set me up and took care of what my concerns would be to pick up the truck so I could go get my son...

K. shawn A. on

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The man whom I rent from this location is the best

John S. on

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Patrick B. on

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Have equipment at location requested during online reservation.

Shawn M. on

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Great customer service at this location, highly recommend!

Jerry ROSS I. on

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MARK G. on

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Ron H. on

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Kathi B. on

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Michael F. on

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Larry is a busy guy but does a great job. I didn't use one pack of pads so it'd be nice to have a refund on that if possible.

robin t. on

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david m. on

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he always goes out of his way to make the rental g0 RIGHT...

Michael S. on

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Larry at the Cab Stop location made my experience easy and hassel free. I can't say that about the online experience however. That was horrendous. Luckily, Larry was still there after hours and helped me when Kristina who I was chatting with would not allow me to have the code to the box because my wife, a nurse who was working, would not answer the phone to verify my identity. When we signed up for the online service, we didn't know it was going to be so involved. I told her that Larry, an employee of the location, was standing in front of me and she could speak with him. She refused and said I needed a photo of my passport or my home purchase agree as proof. I don't carry those things around with me. Taking a photo of myself and photos of my driver's license in real time over the internet wasn't enough. So Larry told me not to bother trying any longer and kindly reopened the store for me. He went through all of the details and sent me on my way. He was extremely helpful and friendly.

david u. on

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Customer did not leave a comment.

BILL TRUE T. on

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Free Donuts!

Michael F. on

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jeffrey l. on

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Stephanie M. on

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The gentleman assisting us with our rental could not have been more accommodating and polite throughout our entire experience! It was very refreshing to work with a company that cared about what we needed!

Tim R. on

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Larry is great!! do nothing different.

tim h. on

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Nothing. Period! 35 years of renting from UHaul and this location and personnel are the best!

Andrea S. on

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Very friendly service. Excellent facilities.

Robert S. on

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I plan on using this location from now on for my rental needs. The check in was fast and the person who checked me in was friendly and I felt he wanted my business ! Great job

Matt G. on

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KAY E. on

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Nothing!

Michael B. on

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John S. on

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Elizabeth C. on

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MARK H. on

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Thanks alot!

MARK H. on

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Nothing! Excellent job!

Gary B. on

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NICOLETTE M. on

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Very friendly customer service.

DAVID R. on

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Best place to rent a u-haul.

Julius M. on

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DEBBY H. on

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Larry Dionne has been very helpful every time we have had to rent a uhaul. He even searches for us when he does not have what we need in stock. Wonderful customer service!

MICHAEL S. on

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Christopher H. on

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Very friendly service. Truck was super clean and had no issues. Made moving much easier. Thanks!

ROBERT O. on

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We felt everything was good for us. Met our expectations

David M. on

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CHARLES J. on

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Gary F. on

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brad T. on

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Mandy S. on

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Kevin M. on

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Adam K. on

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Larry was great to talk to and super informative!

DENNIS M. on

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Excellent and friendly service!

AmBROSE P. on

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Larry is very professional and is a pleasure to work with.