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NICHOLAS A
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Larrry is amazing so this is more about cleanliness and not person at the desk. The truck was extremely dirty. I cleaned driver seat 5 times with clorox wipes and still came back brown. smelled horribly of sweat etc so clothes smelled horrible. ran to take shower after i returned truck. moving help said back was dirty and not sure if i wanted my mattresses there. i told them that it had covers so i will remove and wash. Our furniture was there less than 7 weeks and we had mice droppings inside our 'plastic wrapped less than a year old couch'. mice had bit through it and there were droppings on cushions and under cushions. So had to put all furniture outside and open and clean before we dared bring inside home. took 6 hours and we were still not done with 3 pieces which I will do today. I am NEVER putting my stuff in storage here again and I am never taking a truck again which smells this bad. I also now have to pay a few hundred dollars for steam cleaning company to clean couch and chairs. So overall a horrible experience!
asha rLarry made the whole process smooth.
SEAN MMy entire experience was pleasant from start to finish! Loved the clear cut directions where to park and return the vehicle. No issues whatsoever
TAMARA DBoth gentlemen who worked with us were extremely helpful. They took the time to go above and beyond to make sure our trailer was secured and the lights worked properly before we left the location. We were thankful!
Julie CI would rent from this location again. They had the equipment I needed and had me registered and on the road quickly.
DAVID ZBest people I’ve ever dealt with!!! The gentleman that helped me is beyond amazing! I’m so grateful….
Janet BDropped off after closing so had to figure out where to put the trailer.
MICHAEL CActually 2 locations to speak of. I originally went to the U-haul in Whipple Ave. and the girl there is the one who set me up with my reservation at the other store. She was awesome, and I wish I remembered her name. She had some purple highlights in her hair. Truck was perfect for the move. Got it all in one trip.
MATTHEW PQuick and easy rental, very nice staff
TASHA HTruck did have a small water leak in corner. Of truck.
KEITH MDrop off after hours. Small area to drop off trailer. Clean easy to get to
KAREN YWe arrived after the closing time of this location and it was in a mostly quiet and secure area, my only complaint is that the driveway to the drop-off location got VERY narrow for even my 15' Uhaul. Otherwise, a perfectly fine experience.
Casey SWent extremely smoothly.
BRETT BBest location and service I havecever had!
JEFFREY GThe gentleman who waited on me was very nice and explained everything to me, answered all my questions and let me keep my giant pen as a souvenir. It was my first time using a U-haul and would love to do business with him in the future! I couldn't thank him enough!
JACKIE CExcelent service 100%
WILMER PThis location was great
GERALD JFriendly and professional customer service.
DONNIE HBest Uhaul location I have ever used, like the r family!!!!
SAMUEL CGENTLEMEN WAS VERY HELPFUL AND FRIENDLY. I HAVE BEEN TO OTHER LOCATIONS AND THIS ONE IS BY FAR MY FAVORITE DUE TO THE GREAT SERVICE
David HFriendly, efficient service.
TAARON LFriendly, flexible, reluable
Edward LLarry was extremely helpful.
Dean D | Overall ExperienceNice owner. Very helpful.
JENNINGS CFront rotors are warped and needs to be replaced.
JEAN-GUY RLarry Is so helpful and professional and has the best equipment.
DARLYN MGreat service
JUSTIN MLarry was a consummate professional and so friendly. Will highly recommend this location to friends and family.
Benjamin HLarry doesn't seem to care whether or not a trailer has been cleaned for the next customer to use. I rented a trailer to move my sons tool boxes and couldn't have done it unless I swept and cleaned out the extensive loose gravel, hardened cement in front of the ramp making it impossible to roll anything across it, broken pieces of skid that filled a 5 gallon bucket, a couple tied owns, and some other loose trash, all of which shouldn't have been there for me to clean (took 15 minutes or so to chisel the concrete out). Larry said: it's a utility trailer. I said it's there to use for whatever purpose a customer chooses (within reason). However, per the U-Haul agreement "i" signed, I was to have it clean upon return. I will not ever buy anything or rent anything from Cap Stop.
JOSEPH SVery easy process. Larry was professional and nice . Definitely will go back!
JASON ADon't change the pricing the hour before I arrive. Price went $482 on my account when I left to go to the shop. Price was $608 when I arrived. $126 difference in just the rental price. Add in tax and it was $150 too much from what I agreed to on July 1 and what I expected to pay on July 19. Now there was a slight deduction in the expected price of the pads, from $24 down to $10. . . but in the end - - - Total should be $602 + tax, not $714 + tax
Edward DEmployee was so kind and informative. Everything was straightforward and we were grateful they were open on the 4th of July!
Anna OThe breaks on the truck were borderline dangerous. This truck SHOULD NOT be driven until they are fixed. This is a danger to everybody on the road. The rotors were so warped it felt like they were going to snap off any second.
Tyler SCustomer service was second to none. Absolutely the best. Larry certainly takes pride in his work and is very very knowledgable. He was a great help in walking us through the rental process, hookup process and safety processes. Would certainly recommend renting from this location.
Terrence HWould use them again. Easy transaction
Shelley SLarry was very accommodating and a fair price!
PETER R | Overall ExperienceLarry was amazing as always! Friendly, helpful and took the time to go over the equipment. I would recommend this location to anyone wanting to rent a U Haul. Thanks!
Dan SMy experiences with this location have bin superb. This location is my go to spot no matter where I’m going. Larry does a great job taking care of our business.
gary fGreat service
Greg MNo improvement possible. Larry Dionne was very easy to work with. No delays. No problems. Very efficient.
Richard BReturned the truck after putting gas in it and the fuel gauge was the same when I received truck. Did not stay for a receipt as man said he would email it…received receipt to find I’ve been charged an extra $29 for fuel. Ripped off! Don’t trust them to do right…stay for the receipt.
Stacey SDont really have any critiques. Everyone was very nice. He helped connect the trailer and even lent us a piece that we were missing free of charge. In and out in 15 minutes.
Brooklynn BThe problem with the The Capp Stop is the after hours drop off area is to small, for the volume of equipment being left in the area.
Mike KNothing the gentleman running the business was awesome
Timothy EThe gentleman that helped me get the U-Haul was awesome! Very knowledgeable and professional!
Nicholas JMy experience went very well. It was very easy to rent and return the van. I will use this location again.
SUZANNE CGENTLEMAN WAS VERY KIND AND HELPFUL
Sophia SDefinitely send enough emails.
Dannie HHeat didn't work, blows cold air
Gregg HI truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!
Tina WBest UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael F | Overall ExperienceVery friendly service. Excellent facilities.
Andrea S | Overall ExperienceThanks alot!
MARK H | Overall ExperienceLarry is very professional and is a pleasure to work with.
AmBROSE P | Overall Experience