Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)

2,212 reviews

6624 Greenfield Cir NW   North Canton, OH 44720
(at I-77 Exit 111)

(330) 305-1998

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Wed: 8 am - 6 pm
  • Thur: 8 am - 8 pm
  • Fri: 8 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/20/2022: 10:30 am - 6:00 pm
  • 5/23/2022: 10:30 am - 8:00 pm

Services at this Location:

Contact Us

(330) 305-1998

6624 Greenfield Cir NW
North Canton, OH 44720
(at I-77 Exit 111)

Services at this Location:

Location Hours

  • Mon: 8 am - 8 pm
  • Tue-Wed: 8 am - 6 pm
  • Thur: 8 am - 8 pm
  • Fri: 8 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/20/2022: 10:30 am - 6:00 pm
  • 5/23/2022: 10:30 am - 8:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alahna S. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
5.0

Larry is the greatest! I rent once a year and he's always there to help me, very thorough in his descriptions and explanations of the vehicle, and it's always clean and well-maintained

Pamela D. 
Rating:
5.0

My 3rd or 4th time here. Highly recommend. The gentleman who waits on you is so friendly and helpful!

Kimberly B. 
Rating:
5.0

Larry was awesome, no issues. Quick and easy, checked in, hooked up and left.

martin L. 
Rating:
5.0

Larry is the best. He's thorough, super friendly and engaging. Highly recommend!!!

Christopher D. 
Rating:
5.0

My third time renting from this location in the last year. Larry is always courteous and professional.

Olayinka O. 
Rating:
5.0

The owner , Larry , was excellent as always. So nice to engage a person face to face. He always has resolutions for my issues. Truly a great image for U Haul. Thanks for your service. Larry Malavite

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Friendly service! Well organized. Only improvement would be to expand parking for the truck return area. Otherwise, a good experience.

Gregg R. 
Rating:
5.0

Larry was professional, friendly and very informative.

Dawn Z. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Not a thing. I use Larry for all our moving needs and he always comes thru. Always.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Katelyn K. 
Rating:
5.0

Customer did not leave a comment.

MICHELL S. 
Rating:
5.0

Very friendly and efficient service

Pat B. 
Rating:
5.0

Having the printed out pictures of where to park / return keys and truck were very helpful. Staff was also very friendly and helpful.

Beth R. 
Rating:
4.0

Customer did not leave a comment.

Virsavia N. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Nothing really Great service

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

DAVE K. 
Rating:
5.0

I have used U-Haul for every move . I needed a trailer to haul my 60" cut zero turn lawn mower to new house , The Cap Shop Inc. in North Canton Ohio was the only place to have the trailer that I needed . Long drive to get the trailer but it was worth it. Thanks U-Haul and The Cap Shop Inc.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The CAP Shop is a terrific location to rent equipment

Jeffrey S. 
Rating:
5.0

I had problems with my wiring harness connection no lights to the trailer. I began working on them in the parking lot. The weather was bad and

Guy W. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Good working with Larry !!! He's the MAN ……..

Edward V. 
Rating:
5.0

All good!

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Claudia G. 
Rating:
5.0

Larry is great to work with.. This is the only Uhaul dealer i will go to locally.

William N. 
Rating:
5.0

Gentleman who waited on me was very friendly and helpful. Upon arrival to return trailer he came right out and helped unhook the trailer, much appreciated.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Dwayne Y. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

We had a recent snow storm and the vehicle was put inside overnight to melt off the snow- very much appreciated.

Jonathan C. 
Rating:
5.0

Renting a U-Haul from The Cap Store was easy, quick, and had great customer service. If you need a U Hual truck, I would highly recommend.

Jim Y. 
Rating:
5.0

Quick service

Mckinley M. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

The truck did not have tail lights.... The dark lights did not work... The high beams did not work... These issues seemed to be triggered by open the door and or changing gears...

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

My trailer was leaking in the rain. the front back corner was all wet! I did call and report that to the shop.

Holly M. 
Rating:
5.0

Larry was very helpful during our move and the one-way trailer rentals. This was actually the first rental of two that became necessary due to the winter weather conditions,,,Thanks

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

This guy knew customer service.

COLBY K. 
Rating:
5.0

LARRY WAS GREAT!!! VERY HELPFUL, KNOWLEDGEABLE AND FRIENDLY. HE MADE THE STRESSFUL EXPERIENCE OF MOVING EASY. THE EQUIPMENT WAS CLEAN AND I MADE SURE I RETURNED CLEAN. I HIGHLY RECOMMEND THIS LOCATION.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Sarah Y. 
Rating:
5.0

Customer did not leave a comment.

FAITH B. 
Rating:
5.0

Each time I do the pre login I end up having to do it all over again when I arrive at the location where I'm renting. Otherwise, everything was great. Larry at the Cap Stop in North Canton is so professional, thorough and friendly that it makes me want to keep coming back. He is like an old friend that I get to visit when I need to rent a trailer. Thanks.

Robert E. 
Rating:
5.0

Rental site is always helpful to my needs.

SERWOOD S. 
Rating:
5.0

Light in the trailer was broken which made it very hard to move when it rained

Rebecca C. 
Rating:
5.0

Fast check out and equipment was ready….

Scott S. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

SHELLY B. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

Very friendly! I'd definitely go back!!

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Olawale A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Olawale A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

April Y. 
Rating:
5.0

Larry was excellent. Equipment was just ok. It was clean, but the door on the trailer could really use some oiling or something. Customer service was top notch!

Joseph R. 
Rating:
3.0

The attendant at the Cuyahoga Falls location sold me the wrong hitch and also told me I would be picking up the trailer at this location. I ended up having to drive to North Canton to pick the trailer. No biggy but I had to purchase another hitch.

Kimberly S. 
Rating:
5.0

Only place i will go to rent u haul stuff.they are great.

James E. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Larry is great!

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

The drop off location has changed and the information given to me was incorrect. Also, because of this, the allotted mileage given to me was over the limit - there is very little room for mistake when finding your destination. Lastly, the online drop off process was difficult to use - the website would not allow me to click to complete my drop off.

HILLARY H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Bo S. 
Rating:
5.0

Manager was well mannered and friendly. Nothing to improve.

Olawale A. 
Rating:
5.0

Very easy, efficient process.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Larry was friendly and efficient.

JAMES WADE JR M. 
Rating:
5.0

There is nothing to improve! He always makes sure our reservations are kept. Always answers the phone when we call! Great customer service!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Larry goes far and beyond in efforts to help and was very amiable.

George.EMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Jon E. 
Rating:
5.0

The people were very cordial and helpful.

JON E. 
Rating:
5.0

Customer did not leave a comment.

Vera M. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Nothing. Larry represents your company well and was very helpful.

James A. 
Rating:
5.0

Larry is fantastic!

TYLER A. 
Rating:
5.0

Its annoying to have to check out rather than just leaving the keys

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Cheri D. 
Rating:
5.0

Best UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.

Michael F.  |  Overall Experience 
Rating:
5.0

Excellent job

Christopher W. 
Rating:
5.0

Very friendly service. Excellent facilities.

Andrea S.  |  Overall Experience 
Rating:
5.0

Thanks alot!

MARK H.  |  Overall Experience 
Rating:
5.0

Larry is very professional and is a pleasure to work with.

AmBROSE P.  |  Overall Experience 
No reviews have been submitted for this location.

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