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Alahna S.
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Larry is the greatest! I rent once a year and he's always there to help me, very thorough in his descriptions and explanations of the vehicle, and it's always clean and well-maintained
Pamela D.My 3rd or 4th time here. Highly recommend. The gentleman who waits on you is so friendly and helpful!
Kimberly B.Larry was awesome, no issues. Quick and easy, checked in, hooked up and left.
martin L.Larry is the best. He's thorough, super friendly and engaging. Highly recommend!!!
Christopher D.My third time renting from this location in the last year. Larry is always courteous and professional.
Olayinka O.The owner , Larry , was excellent as always. So nice to engage a person face to face. He always has resolutions for my issues. Truly a great image for U Haul. Thanks for your service. Larry Malavite
LARRY M.Friendly service! Well organized. Only improvement would be to expand parking for the truck return area. Otherwise, a good experience.
Gregg R.Larry was professional, friendly and very informative.
Dawn Z.Not a thing. I use Larry for all our moving needs and he always comes thru. Always.
Michael G.Very friendly and efficient service
Pat B.Having the printed out pictures of where to park / return keys and truck were very helpful. Staff was also very friendly and helpful.
Beth R.Nothing really Great service
Patrick L.I have used U-Haul for every move . I needed a trailer to haul my 60" cut zero turn lawn mower to new house , The Cap Shop Inc. in North Canton Ohio was the only place to have the trailer that I needed . Long drive to get the trailer but it was worth it. Thanks U-Haul and The Cap Shop Inc.
Ed C.The CAP Shop is a terrific location to rent equipment
Jeffrey S.I had problems with my wiring harness connection no lights to the trailer. I began working on them in the parking lot. The weather was bad and
Guy W.Good working with Larry !!! He's the MAN ……..
Edward V.All good!
Douglas S.Larry is great to work with.. This is the only Uhaul dealer i will go to locally.
William N.Gentleman who waited on me was very friendly and helpful. Upon arrival to return trailer he came right out and helped unhook the trailer, much appreciated.
Richard R.We had a recent snow storm and the vehicle was put inside overnight to melt off the snow- very much appreciated.
Jonathan C.Renting a U-Haul from The Cap Store was easy, quick, and had great customer service. If you need a U Hual truck, I would highly recommend.
Jim Y.Quick service
Mckinley M.The truck did not have tail lights.... The dark lights did not work... The high beams did not work... These issues seemed to be triggered by open the door and or changing gears...
ANDREW B.My trailer was leaking in the rain. the front back corner was all wet! I did call and report that to the shop.
Holly M.Larry was very helpful during our move and the one-way trailer rentals. This was actually the first rental of two that became necessary due to the winter weather conditions,,,Thanks
Michael Z.This guy knew customer service.
COLBY K.LARRY WAS GREAT!!! VERY HELPFUL, KNOWLEDGEABLE AND FRIENDLY. HE MADE THE STRESSFUL EXPERIENCE OF MOVING EASY. THE EQUIPMENT WAS CLEAN AND I MADE SURE I RETURNED CLEAN. I HIGHLY RECOMMEND THIS LOCATION.
Jeffrey A.Each time I do the pre login I end up having to do it all over again when I arrive at the location where I'm renting. Otherwise, everything was great. Larry at the Cap Stop in North Canton is so professional, thorough and friendly that it makes me want to keep coming back. He is like an old friend that I get to visit when I need to rent a trailer. Thanks.
Robert E.Rental site is always helpful to my needs.
SERWOOD S.Light in the trailer was broken which made it very hard to move when it rained
Rebecca C.Fast check out and equipment was ready….
Scott S.Very friendly! I'd definitely go back!!
Adam F.Larry was excellent. Equipment was just ok. It was clean, but the door on the trailer could really use some oiling or something. Customer service was top notch!
Joseph R.The attendant at the Cuyahoga Falls location sold me the wrong hitch and also told me I would be picking up the trailer at this location. I ended up having to drive to North Canton to pick the trailer. No biggy but I had to purchase another hitch.
Kimberly S.Only place i will go to rent u haul stuff.they are great.
James E.Larry is great!
Keith G.The drop off location has changed and the information given to me was incorrect. Also, because of this, the allotted mileage given to me was over the limit - there is very little room for mistake when finding your destination. Lastly, the online drop off process was difficult to use - the website would not allow me to click to complete my drop off.
HILLARY H.Manager was well mannered and friendly. Nothing to improve.
Olawale A.Very easy, efficient process.
charles B.Larry was friendly and efficient.
JAMES WADE JR M.There is nothing to improve! He always makes sure our reservations are kept. Always answers the phone when we call! Great customer service!
Barbara C.Larry goes far and beyond in efforts to help and was very amiable.
George.EMANUEL R.The people were very cordial and helpful.
JON E.Nothing. Larry represents your company well and was very helpful.
James A.Larry is fantastic!
TYLER A.Its annoying to have to check out rather than just leaving the keys
Christopher W.Best UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael F. | Overall ExperienceExcellent job
Christopher W.Very friendly service. Excellent facilities.
Andrea S. | Overall ExperienceThanks alot!
MARK H. | Overall ExperienceLarry is very professional and is a pleasure to work with.
AmBROSE P. | Overall Experience