Customer Reviews for The Carter Co
(U-Haul Neighborhood Dealer)

159 reviews

219 W Main St   Newcastle, WY 82701
(Corner of Railway & W Warwick)

(307) 746-2697

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 746-2697

219 W Main St
Newcastle, WY 82701
(Corner of Railway & W Warwick)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL PAUL K. 
Rating:
4.0

Customer did not leave a comment.

BART W. 
Rating:
5.0

Excellent service

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Customer did not leave a comment.

TANNER J. 
Rating:
5.0

Steve was professional courteous, . He made it easy to get it all done.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Very excellent service the U-Haul dealer was courteous and most helpful. He was able to attach the trailer professionally and help me with all my questions. A+ A+ A+ A+ A+ service Thank you!

George K. 
Rating:
2.0

Have better tires that don't separate

KARIANN S. 
Rating:
5.0

Steve is a great guy to deal with. Rented here before. Never disappointed

JUSTIN D. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
2.0

Tire was flat when got home, had to replace 3 of the 4 tires before leaving on trip. Reservation system does not work. Had to drive 80 miles to pick up a 6x12 trailer I reserved 3 weeks in advance.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

KARIANN S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT GLEN W. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

Brittney H. 
Rating:
5.0

Steve makes it easy, will continue to use, very satisfied repeat customer.

Stanton S. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer service was fantastic walked me through everything to ensure it was perfect for my moving job

Evan M. 
Rating:
3.0

Steve at this this location tried to fix the truck we had rented in Custer,sd, but couldn't, we were down for 3 hrs. THEN ANOTHER 4.5 HRS IN RAPID CITY, while Dale's tires put all 6 new tires and a trim on the truck. We had to get a hotel room because we were so far behind on time as a winter storm came in.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
4.0

Have U-Haul make more of an effort to relocate vehicle closer to customer. Had to drive an hour and twenty minutes to pick up truck when there were other location five, twenty and fourth-five minutes away.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
3.0

It is confusing as to where the office is for this location

Jimmy P. 
Rating:
2.0

2.5 his late with no message. Very disappointing. I understand you have to get the trailer, and cell service is spotty, but leaving no message at all!?!

John K. 
Rating:
5.0

Very friendly ??

Louis S. 
Rating:
5.0

Customer did not leave a comment.

deborah P. 
Rating:
5.0

NA

Cody N. 
Rating:
5.0

Service was excellent! Even helped outside business hours!

Timothy M. 
Rating:
4.0

Steve was great at doing what needed to be done and went out of his way to help out. Definitely go with uhaul again.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Eric Lee H. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Steve went out of his way, and the extra mile to help the move go smoothly. My best Uhaul experience ever.

Keith L. 
Rating:
5.0

The pick-up and return process was very smooth. However, my muscles are aching! :)

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
1.0

there was no one the to check in with had to leave it. the place was dirty good thing I did not have to go inside. wish you would open another one in Newcastle

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE Y. 
Rating:
5.0

this is not an improvement. This a thank you to . Steve in newcastle . my son and i were stranded, no rental, no shop available to service our vehicle. Steve set us up so we tow our car to a Honda dealer in rapid city to get maintenance. Steve, thank you very much. you saved our trip. Larry Young

Laurence Y. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Very good experience

Richard J. 
Rating:
4.0

Customer did not leave a comment.

Weston County P. 
Rating:
5.0

We knew where to go and Mr. Carter met us right when we arrived. It was super easy to drop off the truck.

Matthew P. 
Rating:
1.0

Make sure the drop off place is still in business. Refund the customer for mileage and gas if they have to drive 58 miles to the next available uhaul drop off!

MaryAlice F. 
Rating:
5.0

The car carrier I rented from U-Haul was easy to use. Very ingenious features made it simple to use. Attaching the vehicle to the car-hauler was easy and very secure. The U-haul employee explained all the features of the car-hauler and made sure I was educated enough to safely go on my way. I will always look to U-Haul when I need a car hauler or van.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Steve Carter is a great asset to U-Haul, best keep him around, will use again!

Stanton S. 
Rating:
3.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

.

Cody N. 
Rating:
5.0

Customer did not leave a comment.

Louie C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Steve Carter has helped me many times and has always done a great job! Thanks. Wayne

Wayne W. 
Rating:
3.0

Have the truck ready when said it would be, we were held up most of the day waiting.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Rating:
3.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Rating:
4.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Rating:
4.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
5.0

Very friendly and very helpful!

Angel L. 
Rating:
2.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Very friendly and helpful

Dana L. 
Rating:
5.0

Steve Carter in Newcastle, WY was a great guy to work with.

Keith Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Nice hometown business, Steve was very friendly and kind - and his kitties are lovely!

mary F. 
Rating:
5.0

Mr Carter was super friendly and helpful and got us on our way quickly.

Kenneth D. 
Rating:
5.0

Best motorcycle trailer we've ever gotten!

Norman M. 
Rating:
4.0

Customer did not leave a comment.

Mathew J. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
1.0

there was no one there to drop off with left the keys in drop box.this place is a pigs pen he must have 20 cats in there and cat crap every where. glad he was not there would not have gone in side any ways

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Steve was great. He was flexible with the hours of the rental and made effort to get me the best deal.

Patrick G. 
Rating:
3.0

The store front smelled like kitty litter so bad I had to step out to for oxygen! Its been like this for years.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Nicest owner ever

NECOMEDES P. 
Rating:
2.0

Customer did not leave a comment.

Penelope A. 
Rating:
3.0

Customer did not leave a comment.

Clay C. 
Rating:
3.0

Customer did not leave a comment.

LEON W. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
4.0

They always do a great job for us!!!

Steve C. 
Rating:
3.0

Person I dealt with was very friendly and informative. He explained everything about the truck and service.

Deward B. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

It would be wonderful for the Newcastle uhaul to get some hired help.

Sara W. 
Rating:
4.0

Customer did not leave a comment.

Allen B. D. 
Rating:
5.0

Was treated so good can't think of a thing to improve. The gentleman had to stay open longer for us to get the car dolly.

JOANN R. 
Rating:
1.0

Customer did not leave a comment.

SAM M. 
Rating:
4.0

Needed cleaning, but staff was exceptional.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Gene A. 
Rating:
4.0

Customer did not leave a comment.

ERMA B. 
Rating:
3.0

Customer did not leave a comment.

DAMON D. 
Rating:
3.0

Customer did not leave a comment.

SCOT B. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
4.0

very helpful personnel

MARK Y. 
No reviews have been submitted for this location.

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