Customer Reviews for The Carter Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Carter Co

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Jared M. on

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Have U-Haul make more of an effort to relocate vehicle closer to customer. Had to drive an hour and twenty minutes to pick up truck when there were other location five, twenty and fourth-five minutes away.

Lynn M. on

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Customer did not leave a comment.

Jimmy P. on

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It is confusing as to where the office is for this location

John K. on

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2.5 his late with no message. Very disappointing. I understand you have to get the trailer, and cell service is spotty, but leaving no message at all!?!

Louis S. on

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Very friendly ??

deborah P. on

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Customer did not leave a comment.

Cody N. on

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NA

Timothy M. on

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Service was excellent! Even helped outside business hours!

Julie N. on

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Steve was great at doing what needed to be done and went out of his way to help out. Definitely go with uhaul again.

Eric Lee H. on

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Customer did not leave a comment.

Kyle G. on

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Keith L. on

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Steve went out of his way, and the extra mile to help the move go smoothly. My best Uhaul experience ever.

Rob S. on

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The pick-up and return process was very smooth. However, my muscles are aching! :)

Fred W. on

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Customer did not leave a comment.

Jerry D. on

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there was no one the to check in with had to leave it. the place was dirty good thing I did not have to go inside. wish you would open another one in Newcastle

LAURENCE Y. on

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Customer did not leave a comment.

Laurence Y. on

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this is not an improvement. This a thank you to . Steve in newcastle . my son and i were stranded, no rental, no shop available to service our vehicle. Steve set us up so we tow our car to a Honda dealer in rapid city to get maintenance. Steve, thank you very much. you saved our trip. Larry Young

Kyle G. on

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Customer did not leave a comment.

Richard J. on

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Very good experience

Weston County P. on

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Matthew P. on

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We knew where to go and Mr. Carter met us right when we arrived. It was super easy to drop off the truck.

MaryAlice F. on

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Make sure the drop off place is still in business. Refund the customer for mileage and gas if they have to drive 58 miles to the next available uhaul drop off!

Paul P. on

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The car carrier I rented from U-Haul was easy to use. Very ingenious features made it simple to use. Attaching the vehicle to the car-hauler was easy and very secure. The U-haul employee explained all the features of the car-hauler and made sure I was educated enough to safely go on my way. I will always look to U-Haul when I need a car hauler or van.

Bob S. on

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Customer did not leave a comment.

Stanton S. on

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Steve Carter is a great asset to U-Haul, best keep him around, will use again!

Brenda M. on

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Cody N. on

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Louie C. on

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WAYNE W. on

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Wayne W. on

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Steve Carter has helped me many times and has always done a great job! Thanks. Wayne

Brian S. on

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Have the truck ready when said it would be, we were held up most of the day waiting.

Jason B. on

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Customer did not leave a comment.