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ERIC C
Customer Reviews for The Carter Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
front window had crack
Sharon GNothing really. The salesman did an excellent job. Pretty strong too, loading it on my truck. Good job
Frank NGreat equipment/Great Service/Great rental
Carter CI didn't get any credit for returning a day early ,Didn't get a $25 credit for sweeping out the back either of the 2 times I returned a truck Location was easy to to find and park truck
WILLIAM RRenting this trailer was easy. I have had bad experiences with uhaul rentals in Ogden Utah. This rental made up for it!! The trailer was well maintained and in excellent shape! The reservation and rental was easy and the rental guy was knowledgeable, helpful and friendly!! You need more employees like him!
TIMOTHY SSuper convenient
HUGH ECustomer service was Amazing.
Jay SKeep up the good work
Kevin KAlways good to work with!
Steve CSteve is the best. Professional and courteous.
Roy bSTEVE WAS FANTASTIC!!!
JEFF KThey just need to thoroughly maintain their equipment.
marian YExcellent customer service, shout out to Steve! I've rented from here several times and have always had a great experience.
Jason GThe owner of this franchise was fantastic to work with!
Shelley HSteve was wonderful to work with super easy pick up and drop off!
Eliza DJUST I FEEL IT WAS WAY TO MUCH TO RENT UHAUL JUST TO MOVE 2 HOURS AWAY, AND I FEEL IF YOU RENTED A UHAUL FOR THE FIRST , AND THEN NEEDED A RENTAL AGAIN , UHAUL COULD AT LEAST GIVE ME A BETTER DEAL, BUT NOPE
Glenda HEvery thing works well at the Newcastle Wyoming location run by Steve Carter. Vern Johnson
Vern JSteve is awesome easy check in and checkout!
BRIAN Knoone there when I dropped off the car dolly.. sunday morning.. took pictures
michael cThe location was convenient but since it was Labor Day there no one there but the app, taking pictures and confirming the location was excellent and easy to use.
Ricardo CReturned trailer at drop off location using the online option and taking pictures of trailer. Very easy and convenient to do.
Jessie CSuper nice guy went above and beyond
dean rEvery thing was,Great!
Fred WAlways do a great job to help the customer.
Carter CSteve was very helpful. The service was excellent and he answered every phone call promptly.
Raeann Mvery happy easy drop off location
Martin CGreat place too business!
Carter CEverything was great! Steve was very responsive and helpful. No downside. All good.
Carol SI would like you to start by making this fiasco right with me! I need someone to contact me about this. I definitely expect to be recompensed for a good deal of the monney i had to spend to only have the equiptment be of such poor condition! It was so fortunate that i hadn't pulled over outside of town and had gotten stranded on the hyw! My phone had 3% battery left when this happened. I didn't realize that there wouldn't be a charging outlet in the truck either.
Mendocino KI love this U Haul dealer and he is so ready to help us!
Weston CEasy drop off. No one on site on a Saturday so did after hours drop.
Jeremy DGive Steve, who runs your Newcastle branch, a pay raise. He has been the most kind, helpful, patient person I have ever dealt with. He is always updating my booking to fit my always changing schedule, changing size of truck or trailer that I need or calling me back on a Sunday when Google thinks he's closed. He never fails to have just what I need sitting there cleaned up and ready to roll when I finally get to town to get it. I've been dealing with him a LOT, and I have never had such a good experience with any business. Hats off to our friend Steve!
Lowell KVehicle had transition problems and had to abandon our last use and pick up load. Fuel just burned up at 6.8mp gallon it was poor truck cistbus allot on fuel costs because of poor truck. Truck had Maintenance issues. Had to abandon the move and limped back home in the U-Haul truck at 1am Sunday morning and returned it back to Newcastle. Certainly would like compensation for a failed move.
Stephen CNothing. Mr. Carter was exceedingly helpful.
Don BSteve was extremely accommodating and friendly. 10/10 would recommend him to anyone!
Darla ASteve Carter went out of his way to help us and was very pleasant to work with.
Michelle RHave always been treated with outstanding service here.
Eric HVery easy to drop off, easy to find location and staff was so helpful!
Jessica CExceptional customer service and reliable. Thank you!!
Karen Pa ok
Jeffrey RThe address was for city hall. I had to fix the cable for the taillights. The proprietor was very nice.
Terry Ssteve does a grate job
Louie CAll was good
MARK GColorado is the only state where we have ever had problems with rentals. We have lived in Florida, NY, Utah, Oregon and WY.
David SSteve Carter saved me. UHaul called me a day before I was to pick up my truck in Gillette Wy and told me I didn’t have a truck even tho I reserved one a month in advance with confirmation. Steve knew my situation and by luck he had a truck coming in and he called me
Kim RExcellent service
WILLIAM MSteve was professional courteous, . He made it easy to get it all done.
Terry DVery excellent service the U-Haul dealer was courteous and most helpful. He was able to attach the trailer professionally and help me with all my questions. A+ A+ A+ A+ A+ service Thank you!
George KHave better tires that don't separate
KARIANN S