Customer Reviews for The Consignment Exchange
(U-Haul Neighborhood Dealer)

552 reviews

1631 S George Nigh Expwy   McAlester, OK 74501
(at Main)

(918) 426-5236

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 426-5236

1631 S George Nigh Expwy
McAlester, OK 74501
(at Main)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience, staff was very pleasant and helpful!

CHRISTOPHER S. 
Rating:
5.0

This was a very nice location - very friendly staff and fun to look around at their consignment furniture.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
1.0

Unit we were rented leaked rain water all over everything that was inside the front of the unit. Tried to remedy the issue with the owners. They thought $100 concession off of a $250 bill was fair. That amount of money didn't even cover the laundry bill to clean all of our clothes, 3 mattress pads, rugs, and all of our bedding that was soaked with rain water. Therefore I feel there is a lack of morals with these individuals and will never use this U-Haul retal again.

JUSTIN F. 
Rating:
5.0

Everything was great and the person are very friendly and helpful with us.

JORGE M. 
Rating:
4.0

Inside the uhaul was wet and dirty

CHARLEADE PIAZE W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

We were very satisfied with everything. Thank you, you helped to make our move a great experience.

LORETTA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgil Y.  |  Overall Experience 
Rating:
5.0

The lady who helped us over the past three weekends with the rentals was so sweet and helpful! She was absolutely wonderful to work with!

Kristina P. 
Rating:
3.0

My wife made the reservation online and specifically requested no insurance, we have our own very good insurance. We have rented several times before and this is the way we do it. When I got to the office, I felt as if I was forced to take the insurance. Needless to say, when we complete our big move we will look for another company. This is not good for business.

Timmy A. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

The only issue was cigarette smell but once I opened the window it took a min. It was gone

LORETTA G. 
Rating:
5.0

Customer did not leave a comment.

Helayna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

Earnest B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Great customer service!

Coleen L. 
Rating:
5.0

Nothing to say. You guys are doing just fine.

Henery L. 
Rating:
5.0

These have inside and outside help and service people quick. ly.

LARRY J. 
Rating:
5.0

The location handled things well, but my reservation was at another location with an appliance Dolly so most my mileage was to and from pick up location. There was no appliance Dolly so I had to get a regular one.

Aaron P. 
Rating:
5.0

Great staff!!

Nathan M. 
Rating:
3.0

Customer did not leave a comment.

Kiki N. 
Rating:
5.0

I turned the trailer I rented back here and they were very helpful. Was in and out in about 10 minutes.

GEORGE T. 
Rating:
5.0

Very nice and helpful people. Thanks

Dan C. 
Rating:
5.0

Great customer service. Very helpful.

Bruce S. 
Rating:
5.0

They were absolutely perfect!

Jesseca S. 
Rating:
5.0

Everything was great

Travis B. 
Rating:
5.0

Customer did not leave a comment.

MONICA S. 
Rating:
3.0

I got screwed because I trusted you to have the correct mileage at pickup. How long do I have to wait for my refund. Check the mileage from Boonville MO to McAlester OK.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

ZANE B. 
Rating:
5.0

Y'all did great

Catherine V. 
Rating:
5.0

Customer did not leave a comment.

Kambri H. 
Rating:
5.0

Customer did not leave a comment.

Tate M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Susaneva W. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

The U-Haul network was not allowing for a great customer experience, but I have to give the location 5 stars because of the people. They made sure we were covered and made some very helpful considerations on my end. Again, the network was having issues that delayed me 45 mins from my scheduled pickup time, but Kudos to the staff.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ethan F. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
3.0

Friendly when walking in! Very informative on the extra charge.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
4.0

Have blocks available for tire for steep inclines.

Roberta N. 
Rating:
5.0

Customer did not leave a comment.

Blossom H. 
Rating:
4.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

every thing went smoothly from picking up the truck to signing it back in. It was a pleasant experience

archie M. 
Rating:
3.0

Did not explain a link I needed to follow.

Leland D. 
Rating:
5.0

Customer did not leave a comment.

Upton S. 
Rating:
3.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

allow drop off at a closer location then the pickup to save the high cost of the per mile mileage. I could have saved 100 miles if what i needed was closer and able to drop off at closer location. That would have saved me $79.00. That also cost extra gas money for that extra 100 miles. OR lower the price per mile to be reasonable.

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Friendly service and very efficient.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Bert C. 
Rating:
3.0

I paid for a Dolly and 12 furniture pads and did not receive either with my truck. Pick up after hours was made extremely easy though!

Cody M. 
Rating:
5.0

The people are nice and friendly and very helpful

Tommy V. 
Rating:
5.0

They were friendly and had me checked in and trailer disconnected very quickly.

George T. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
4.0

The box was not clean when I got the truck.

Manuel C. 
Rating:
5.0

I have used this location twice and have been very happy with their friendly service.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

very helpful. Set my reservation up about a week in advance. Trailer was clean and ready to go..Great assistance and advice in hook up.

Clement S. 
Rating:
5.0

Customer did not leave a comment.

Teddy S. 
Rating:
5.0

Everything went perfectly.

Tammy N. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
3.0

Well everything was good till I get to the get my deposit back,,n they tell me well we dont have any cash so they r pose to b sending me a check ,in the next 7 days, only time will tell

William M. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
4.0

Good customer service.

Lennard H. 
Rating:
5.0

I don't know what that would be.

Charles C. 
Rating:
5.0

The rental people were extremly helpful and pleasant to deal with. Can't improve on their helpful attitude.

Nancy G. 
Rating:
5.0

They helped me drop off the trailer and were nice.

Jarrod K. 
Rating:
5.0

First class people

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

I was charged for an extra day even though I took the truck back the same day I rented it.

Jordan T. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Teddy S. 
Rating:
4.0

Friendly employees

Eldon H. 
Rating:
5.0

Good service

james L. 
Rating:
5.0

Customer did not leave a comment.

Bekim I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Very good service in all aspects of the business! I highly recommend them to anyone who needs a U-Haul.

Douglas S. 
Rating:
4.0

Windshield,side windows and mirrors could really use a good cleaning before a customer picks up.

Danny E. 
Rating:
5.0

Customer did not leave a comment.

Jazzmine M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

The truck was not clean on the interior or exterior. I spent over an hour cleaning the inside before I would let anyone set in it. I used a complete canister of Clorox wipes cleaning the seats, handles, knobs etc. It appeared to be acid from a leaking battery running down the dash and the side pockets full of some kind of crumbs.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

I'm very happy with the service

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Blossom H. 
Rating:
5.0

Staff at this location are the best!!! Service was outstanding!!!

jed R. 
Rating:
5.0

They where awesome they guy in Kerbs was very rude and not helpful at all

Elmer H. 
No reviews have been submitted for this location.

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