Customer did not leave a comment.
DANIEL N
Customer Reviews for The Dog House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was just great
DAVID MThe Dog house was not the location we rented from. We were sent there after we arrived at the original location that we checked in 3 days earlier. The biggest problem is that the equipment wasn't in the best shape for a 1300-mile trip. The truck pulled to the left and the steering wheel was off center when driving straight forward, it was obvious the front end was in miss alignment and probably not safe for travel. Anyone of your employee should have recognized the problem and removed this truck service to be repaired. The steering wheel got to be uncomfortable during hundreds of miles not being able to hold the wheel at 10 and 2 position. This just made a long trip even longer.
RANDALL SEverything was great. The employee was very friendly and conscientious.
TERESA SManager was polite and professional. I would recommend renting from The Dog House U-Haul service.
ALBERT AProvide him with larger signs to make it easier for customers to find the location.
DANA EGreat location and service! Johnathon was very helpful and clearly knew what he was doing. Very courteous and easy to talk with.
ROLAND SQuick easy drop off
JESSE SThank you; will rent from here again. 👍👍
RYAN SThe 20' truck ran well. It was noisy so difficult to converse or listen to music. It seems like an over the road vehicle should have cruise control but it did not.
Harry RThey made the return extremely easy. Thank you.
LISA HNo issues.
STEVE LMake it easier to pickup units AT THE SAME STORE WHEN YOU HAVE THEM AT THE SAME PLACE AND DROP OFF THE SAME. I had to go to different places on both start and finish when I could both and I wouldn't have been late!!!.
LEROY GThanks for your service
DENNIS LThe gentleman who works there is a friendly staff member. Only recommendation would be to make the location easily accessible and detectable.
JOSE RLocation is very small and confining, therefore very difficult pulling into and parking a trailer.
ROBERT SNo one available and very hard to locate.
Joe Kno one there. no place to park trailer. one person has trouble removing trailer from hitch. everything was going good until drop off.
DENNIS GThe guy who helped me was great.
TIMOTHY LThe process is very difficult. It took me an hour to get the truck
ANGELA Anothing
ROBERT FGreat customer service
DANIEL MOverall the location could have been better.
Louis HThe drop off was quick and easy.
Greg RHave the trucks repaired prior to passing them along to the next driver. Also require fuel to not be empty when returning. Also I’m not sure if it’s this personnel or all at this location or at every location but I was given miss information.
Samantha CAwesome customer service excellent vehicle condition easy to use good service
MATTHEW MWhen I was returning the trailer, the attendant, who was on his way to lunch, saw me and dropped everything and checked me in. He was very friendly and efficient. Always a good experience here
Daniel cIt wasn't the location fault, but it wasn't my fault I was 1 hours and 10 minutes late.
STEVEN SIt was not as easy as it could be to locate. The truck sounded pretty bad compared to our previous UHaul rentals.
MICHAEL WExcellent customer service
DONNA MGREAT JOB ON BOTH ENDS....
Phil AThey Just need a bigger sign out by the street that states. UHAUL Office in the back in the alley.
TROY MThe gentlemen at the pickup location was professional, knowledgeable and kind. Nice interaction.
PATRICK MOut to lunch when we checked in, but check in handled well on phone.
Syd SThe service rep saw the mistakes that were made to the original contract and immediately made calls to correct the overcharges. Thank you for being so professional and helpful in correcting this issue!
Katherine DAwesome people who run this location! Quick and easy and I was in and out in no time!
Javier GEverything was great, good customer service A++.
Frankie SCommunication at the drop off location was spot on and very much appreciated. Thanks
TROY ETruck was dirty. Steering wheel had tons of grime on it. Bald tires. Windshield was not clean tons of bugs and dirt on it. As for app check in and website check in horrible experience. Didn’t work well at all. Had to call and be on hold.
Charles MApp wasn't working. Couldn't get truck until 2 hours after original set time. Hung up on by customer service.
Jeffrey B