Customer Reviews for The Filter Change
(U-Haul Neighborhood Dealer)

Rating:

5.0

The Filter Change U-Haul was perfectly fine. The Havasu locations are where my complaint come into play. Booking a vehicle over one week ahead should secure you a vehicle on your pickup date. Not be redirected a day before pickup and then on pickup day, the customer receives a notification the there are no vehicles for you at all. But then offer you to drive 30+ miles 1-way to pickup a truck. My wife and I have rented vehicles with U-Haul many times in our 38 years of marriage, and this was by-far the worst ever. The inconvenience we were put in is unexplainable. Very poor business practices. Then after making these huge blunders, I was offered 3 additional days. I don’t have or need additional days because when I make plans or arrangements, I stick to then. Your company has really made this the worse experience we have had in again. We instead of extra days, should have been given free use of the vehicle. Thank You for allowing my response. Richard Rodriguez 951-219-2815

Rating:

4.0

The guy was friendly, and took in the trailer on Saturday.

Rating:

3.0

Please be open at 8:00 am or advise the customer that there is a delay in opening on time

Rating:

1.0

I made the reservation on 3/17/25 for 3/28/25 and still didn't have a trailer on the morning of the 28th. I had to travel to Needles Ca to pick up the trailer. There were two trailers sitting less than a mile away. This was the biggest goat ropes I have ever experienced. At drop off they charged me $16.09 for cleaning, what a joke.

Rating:

4.0

The staff was great, would definitely recommend this location

Rating:

3.0

Location was not able to provide me with a paper contract. Printer not working? Also A little too busy with other business to devote time to my rental of the Uhaul.

Rating:

4.0

Previous renter obviously smoked in it. Need to use some kind of deodorizer on that unit.