Nothing everything went great
CHRISTOPHER M
Customer Reviews for The Hang Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is somewhat cramped but the owner was very nice and helpful and the equipment worked as desired, would definitely rent from there again.
Sam PVery friendly people, especially Bill. I would definitely rent from there again.
Quentin BI was very pleased with the experience - it exceeded my expectations.
Anne CThe man was a good businessman and a strait shooter. I definitely would use this business again.
JOHN HN/A
Jodi Bit was great! easy and helpful service.
Joseph RThe retail location was fine. The trailer itself allowed rainwater to get inside the storage area and soak the floor, potentially damaging anything that you would haul in it in wet weather. That is unacceptable.
KENNETH SI wasnt able to upload any photos, when we had picked up the truck and trailer the man stood behind the truck and didnt move until we got out and had to ask him to move so we wouldnt run him over, there was debris everywhere inside and out, im 6 months pregnant and fell over a ladder that was behind the truck while attempting to take a photo of the truck plates. The inside was like a fire hazard, or a hoarders nest. Barely any walking room and if there is you have to mindful of where you step be cause there is stuff EVERYWHERE. I didnt even get paperwork, man told us not to worry about anything but we have had so many problems. Overall given everything that happened at this location we left an hour-2 hours after what was supposed to be a simple pick up.
Kendra BAgent friendly and efficient
JEFFREY HUsed app to to reserve my truck and some charges were added on accident but fixed by messaging seller.
CHRISTOPHER THe was great and helpful!
TAMMY LGo over the after hours returns and using the app. It would have easier since I dropped the keys in the box first. Service and vehicle were otherwise very good.
William MBill was helpful and very easy to work with!
Jane CYour self checkout system is a pain to use as was the Rental checking that required noy only my personal information (Which is Understandable) but information on a second & third individual that have nothing to do with renting your equipment.
RICHARD SBottom right light on back of trailer was inop. Location is very tight to get in and out of. Managed to get trailer out, but another trailer was blocking us from returning it so had to leave it parked out of the way.
Kenneth OVery quick, friendly and helpful.
VICTOR BThe people helping out were great! Very pleasant and courteous!
JEFFREY BThe owner here is wonderful and helpful. Will be coming back here next time.
CODIE SVery impressed. Second time renting and both were flawless. Very easy and great customer service!
PAUL RAlways great service at this location. Always helps hook up to ensure it’s properly done and safe.
GARY MHelpful, professional and friendly. A great combination.
JEAN FThe owner is friendly and helpful...the location keeps convenience hours...thank you!
GEOFFRY PSo kind and helpful! We drove further to go to this site because of the great rating and we were absolutely delighted at how kind he was at pick up and the great service. Highly recommend!
Rebecca JVery pleased with service.
EVIE TGreat business to rent from. Personal and knowledgeable.
ROBERT BI had someone call and give them payment information because they were not going to be there and we had drove 3.5 hours. The person who was working had no clue what was going on, I didnt have the funding to cover it and then someone else there covered it. They need to COMMUNICATE with the other people that will be working that day. Now I have to hope that the person not intending to pay will be reimbursed by the person that had called and given them the information and set everything up the day before. Very disgusted and not like moving wasn't hard enough.
KERRI MGreat people
ROBERT KPerfect availability and location. Thanks!
GARY SThe trailer did the job it was just worrisome. I was expecting the trailer to have the same locking mechanism as the open trailers but it was the tow and go which I wasn’t a fan of. We had to go to Lacrosse to take some stuff to one of the kids and we thought the trailer was going to come off.
SEAN WExcellent service! Thanks
SHANNON HVery easy to work with and would highly recommend!
MARY PThis is the best U-Haul location in the area. The equipment is always clean and ready and the associates are professional and friendly.
BRIAN D4th time in 5 years I've rented from here. They are amazing
stacie m5 Stars!! Great customer service, friendly staff and the equipment was excellent!
JEFFREY BThe staff was friendly and the equipment was great.
BERNARD Cwe rented at the last minute and you came through!! thank you
Patricia RJust continue the great service you are providing Thank You Very Much Roscoe
ROSCOE KVery friendly and helpful service from inquiry, pickup and return.
PETER VFound a small screw in one the tires once I got the trailer home. Not a big deal since it was small enough to not puncture the tire. The trailer floor had a slight coating of oil enough to make it slippery however not enough to mark as not clean. Minor stuff and check out and check in was flawless and both location the tech was cordial and very helpful.
HOWARD MI drive from Appleton to Neenah (8 miles one way) because Mr. Casper is my 'go to" favorite gent for UHaul rentals.
EDWARD MThis has to be one of your best, maybe the best dealer you have. Talk about customer service they bend over backwards to meet your needs.
DONALD RThe gentlemen was very nice and helpful
BRIANNA HAwesome service will do business here again
MICHAEL AGreat job of helping me unload the car. Very professional.
CHARLES SThank you for being so helpful, I appreciate it !!
KATRINA P