Customer Reviews for The Hang Up

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Hang Up

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Paul S.
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Customer did not leave a comment.

Bob Z.
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You could not improve on the customer Service, I had a very uncertain schedule and Bill was awesome to work with very down to earth. The truck was clean and ran great

Sally K.
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Customer did not leave a comment.

Steven V.
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He truly went above and beyond to make sure I had a great experience. It was hard to tell if he was a great employee or just simply a great guy

Tyron T.
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Came out and un hooked. Very friendly.

Matthew P.
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Got great customer service from this location. They were great people to deal with.

DANIEL L.
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Customer did not leave a comment.

Joshua S.
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Wendy H.
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Bill is always a pleasure to work with. Knowledgeable, flexible and will always on the top of our Uhaul needs list.

jeff W.
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Liked working with Bill .

Jordan E.
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Customer did not leave a comment.

Sam S.
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Bill was very friendly and knowledgeable. The customer service he provided was A+.

Lawrence G.
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Customer did not leave a comment.

Shannon T.
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Kevin B.
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Could use better signage. I didn't know where to go, took a few attempts.

Marion W.
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The guys who work there rate very high excellent in my opinion they were very friendly and helped out extreamily well. Thank you for all the help! From Marion wolfgram

Sherri W.
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Bill is kind, knowledgeable and helpful. We will definitely rent with him at this location again.

MIKE W.
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Customer did not leave a comment.

Ryan R.
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Honestly, the best experience renting a U-Haul I have ever had! If I need one again, The Hangup in Neenah is my go to location! Nowhere else in Neenah even compares!

Mary C.
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Friendly and courteous service.

Mark W.
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Bill was very friendly and helpful. Thanks!

Andrew L.
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Bill was so easy to work with. Will definitely recommend.

John H.
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Judith W.
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Bill was very attentive, and on time. Would gladly do business again with them.

tracy A.
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Peter N.
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shawn V.
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This location always goes out of their way to make sure I'm happy with my rental. Wish more business would be this friendly and easy to work with.

JONATHAN W.
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I have never been so impressed with the kind nature of a customer service rep. Helpful and courteous. Enough good things can't be said about the crew at the Hang Up

DOM L.
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Very kind people, very helpful and very pleasant. I will most definitely go back again.

Philip M.
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Customer did not leave a comment.

Jason L.
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Great service! Bill was very helpful and clearly explained all my options.

Jose G.
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Lue X.
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brett W.
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Love how easy it is to use..the location is excellent

Craig R.
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KEVIN D.
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RHONDA R.
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Friendly, very helpful and accommodating. Great service. Will rent from here again in the future

KEVIN D.
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John T.
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Thanks for your help

Thomas A.
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Customer did not leave a comment.

Roger S.
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Very friendly and helpful staff.

Bob W.
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Bill was available "BEFORE" opening time on Saturday morning by answering the phone. Because he answered the phone early on a Saturday morning I was able to make an early morning rental and meet my critical timing need. Thank You Bill!!!

Henry S.
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Ryan K.
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Tyler P.
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Christina C.
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Nothing

Michael H.
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Very helpful, friendly service.

Linda W.
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This was the worst service I have ever had. I drove all over northern Wisconsin trying to pick up the truck and got the runaround from Uhaul support reps. This is the first and last time I will be using this service.

TIMOTHY M.
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Quick very friendly understood what I needed. This location is an excellent outlet will use again and recommend highly

Denise B.
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Customer did not leave a comment.

Karen S.
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We have come back many times now to rent trailers and trucks....very nice doing business with the hang up. Hassle free....I would highly recommend this uhaul provider. We will not go anywhere else again.

WILLIE B.
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Customer did not leave a comment.

Laura H.
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ROBERT N.
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Not the location fault but I scheduled to pick up from another location. When I called the original pick up location 2 days before to confirm pick up, they didn't have any records of me. I called U-Haul and it wasn't scheduled. U-Haul had to redirected me to another location. Luckily I called because one of the locations was way out of the way. This change of plans was very frustrating. The new location, Bill was extremely helpful. I called to confirm that he had records of me and he did. Bill called me twice afterwards to to keep me updated since we potentially had a slight issue in time scheduling from the previous renter. It resolved itself, thank goodness.

Stephanie H.
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Customer did not leave a comment.

Jerrod J.
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Was supposed to have my rental in Manitowoc had to drive 45 minutes to pick it up. Not pleased with Uhaul. This is the 2nd time in a row this happened to me. I will never use Uhaul again. I have no faith they can deliver a vehicle to the city I request

bob B.
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Customer did not leave a comment.

JOHN D.
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The equipment did not have tail lights and was issued to me in this condition I was told by the rent location that it would ok the way I rented it I should receive a refund or something for this mess!

Christina C.
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Nothing it was all great

Shawn M.
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Customer did not leave a comment.

James W.
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I think that the Corporate Office in Green Bay watches the Private U HAUL Companies too much!! Like a Big Brother!! And by the way; take a look at your Online Services!! The form is way too complicated for what a Customer needs to get done! Example! I rented a trailer in Appleton and ended up picking it up in Neenah!! My U Haul Dealer is only a half a mile from my house!! Not 25 minutes away from my house!! Jim Weis

Shawn C.
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Brian B.
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Jeff H.
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very friendly agent and efficent

Karan T.
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They even cleaned the window and mirrors. Great service.

ANDERW K.
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Had problems using the app to rent the vehicle. It wouldn't go past a certain step, and wouldn't explain why. Luckily a guy from the facility was outside at the time, and he came over and helped out. Other than that, it went really smooth.

mike P.
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I initially reserved a motorcycle trailer 2 days in advance from Krueger's True Value being it closer to my house. My reservation was at 9 and I arrived at 9:05 however my trailer wasn't. I was told one previous renter was supposed to return a trailer 2 weeks ago and the other 15 minutes prior to my reservation. In stead of calling the renter right then they said I could rent a utility trailer but it had to be back at 4, I needed it till 5. Not wanting to be that guy to mess up someone else's plan I declined. I decided to wait for the person that was due back at 8:45. After 1 hour and 45 min I went back inside and they said they called both renters but couldn't get a hold of them. The one good thing that came out of it was them referring The Hang Up, i conversed with Bill on arrival and despite not having a reservation he offered my the.trairer I needed and said I could keep it til 6. Bill was very helpful and courteous. If I need another trailer in the future I'm going to talk with Bill.

David R.
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Customer did not leave a comment.

Jody C.
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Michael H.
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Excellent customer service!

Mike B.
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Tina D.
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Nothing to improve, Great people! Went out of way to help me and just the nicest man you could ask to deal with! Thanks for picking me up and helping me get my mother moved out of state. I appreciate it.

kerri B.
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Customer did not leave a comment.

Erin P.
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Best rental experience I ever had with uhaul! super friendly!!

Lori P.
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William H.
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Tom S.
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Robert M.
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I've used this location for my last 2 moves...Bill has been great to work with. I hope I don't have to move again anytime soon, but if I do, I know I'll use The Hang Up again. Thanks!

Erin C.
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Bill was very helpful and friendly. He helped me adjust the mirrors and answered all my questions. I highly recommend this UHaul site!!

Jarret T.
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Gerard K.
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Sue E.
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Kirstin A.
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Bill was extremely friendly and helpful!

Eric E.
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Karen S.
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Lee K.
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Bill was super helpful and friendly. He communicated with us multiple times to make sure we knew where to go and what to do.

Al H.
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Thanks!

PATRICK A.
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Customer did not leave a comment.

KYLE F.
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The tires on the trailer I used were getting very close to the end of their life. Made me a bit weary about hauling my motorcycle across the state, especially with construction. The guy running the shop was awesome! So nice and accommodating.

Adam G.
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Michael F.
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Peter K.
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Jill W.
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We are virus vulnerable and appreciate the efforts the owner made to help us feel safe.

Lukas W.
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Bill was great and very accommodating. Highly recommend working with him.

Manfred N.
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This location by far was the most friendly and accommodating of all in our area and I highly recommend them.

Joseph A.
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Excellent location and customer service!

tony H.
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Customer did not leave a comment.

darleen B.
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These 20' trucks have no cruise and the accelerator was not set low enough for the driver to rest the foot on the floor for comfortable driving . For short trips I guess these things are fine, but on long, cross country trips these are very annoying.

JOHN L.
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Customer did not leave a comment.

Jae R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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