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BARBARA R
Customer Reviews for The Hang Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They went out of their way to deliver ramps which made it easier to get in and out of the trailer!
Gary BThe customer service was excellent and assistance was very much appreciated.
CURTIS WUsed this location twice. The owners are super nice. Trucks are gassed up and ready to go. Very clean. If you’re looking for a U-Haul, this is the place to go!
Stephanie WThe equipment was designed well. Towed well.
Terry JBe sure tank is full. It’s difficult filling tank to the 15/16 level.
JAMES PThe parking lot is
NEIL BOnly problem we had was with the app. They wanted a phone number to verify who I was. The app never said they were going to call that person as soon as I entered it. They called and woke up that person at 5:30am. The person who called that number did not give much information and was very quick to hang up the phone. Needless to say my friend was very unhappy with U-haul. If I ever rent from U-haul again I will not be using the app.
Kirby SExcellent customer service, very clean truck, and overall excellent. Thank you!
TRACI CNothing. Very pleasant and efficient. Great experience! Don’t change a thing.
JACQUELINE DOur rental experience with a 6x12 trailer & Bill was great
GREGORY LThis is the 3rd time I’ve rented equipment from this particular U-Haul and I keep coming back because Bill is amazing and always goes above and beyond! It’s always a pleasure to see Bill!
SARAH BWent to rent a car hauler, first one I was given was broken at the coupler, covered in snow and ice as well. Second hauler they provided had a build up of snow and ice that wasn’t cleared off and was told “it should break free on the drive”. I took their word for it as I was limited on options and it was an emergency. The ice didn’t break free during the drive and instead I had to use a hammer and chisel to free the straps and the ratchet in order to tie down the vehicle I needed the hauler for. After dealing with that and dropping the hauler off for the night I scheduled a callback in order to voice my complaints about the poorly prepared hauler and when I was finally able to get in touch with someone who I was told was the “district manager” I was met with nothing more than excuses as to why the haulers were in poor condition, it snowed three days prior, and that because I chose to use the hauler, he couldn’t provide any sort of partial or full refund. I went through with the rental because it was an emergency and my options were limited, given the time of day I had picked the hauler up. All they needed to do was clear the ice off before the pick up and it would’ve saved me an additional trip to pick tools up to remove the snow and ice and 25 minutes trying to make the hauler work for us in 15° weather. Then after having the audacity to tell me it’s my fault for choosing to go through with the rental, the manager offered me a discount for a future use. Safe to say I will choose not to use them again.
CORY JIt was extremely dirty inside and outside had a weird smell the truck was shaking when pulled off the lot
JOHNATHAN MIncredibly friendly staff.
KATE NUhauls assessment of my use of the equipment was wrong and slowed the process. It was the worst part of the rental, and that's not the locations fault.
PATRICK SFor the pictures regarding the state of the rented equipment post drop-off, there are two unnecessary photos I had to take. They were regarding vans and taking pictures with the door/trunk door open. I do not remember exactly but I know they did not pertain to the tow dolly that I rented. I think it would be best if we did not have to submit a photo for them, or if they weren't included at all.
JAKE SThey worked with me even when the electrical did not work on the trailer. He checked my connection then replaced the extension wire on their trailer only to find that did not fix the issue. Then offered me a bigger trailer to get me on my way
CHAD WVery friendly staff from start to finish.
SHAWN MNothing, I have used The Hang Up quite often and they really take great care of their customers. Couldn’t be happier.
DONALD RNothing. Excellent customer service and well trusted to the community. Thank you
NICOLE AThey did a great job all around
DANIEL FBill was pleasurable and made the overall process easier for me by helping with technology and hook up.
Patrick DWonderful and easy service- thank you!
JESSE SThe guy at the desk was great and friendly. He unhitched the trailer for me because of my bad back. Incredibly helpful
REX DEl lugar donde rento las personas son muy buenas jentes y amables
FELIPE LThe staff is very friendly and supportive.
JESSICA RI was really happy with the service from Bill
DANIEL OFantastic help, got me on the road quickly with exactly what I needed.
SAMUEL PEverything went well for the pick-up and return. We have rented from you before and we are pleased with the whole process.
DAVID SBill has excellent customer service. Very thorough description of the vehicle. Straight shooter and to the point. Will recommend this location anytime and will use again. Thank you Bill!
SCOTT FExpand your Parking lot
TERRY WTrailer was filthy. Someone previous hauled and spilled cooking grease everywhere. I almost slipped and fell several times and my stuff got full of grease had to be cleaned. The local establishments should always check returns inside and remove from service when this happens.
JOHN DExcellent communication when I needed my reservation updated, very efficient check-in and rental. Everything was great - keep up the good work!
PATRICK DPick up point was very professional very courteous and very knowledgeable. Customer service was off the charts. Would recommend this facility above all others.
Douglas DYes
BOUNMY PI received a text upon picking up the equipment with instructions on how to drop it off. They have a 24 hour drop box which is very convenient in returning your u-haul. Excellent communication and service.
ROBIN WThe only suggestion is to have the windshield cleaned before customers pick the truck up. I was able to reach a part of it by standing on the tire and the cab floor, but I couldn't reach the middle
JAMES PBrad was great 👍
EDWARD SReliable. Helpful. Courteous.
RHIENNA GThe people at this location were awesome very helpful in every way
RANDOLPH HQuick and efficient!
JAMES PWe got there just before his closing but he was quite helpful.
VICKI TI have rented many times from this location and the equipment has always been clean and ready. On the personal side, I am always treated as if I were their best customer.
RICHARD DThe guys at the hang up are awesome. They have early pickup hours, are really helpful and just plain nice to work with….so I drive a bit further just to work with them.
BENJAMIN TDo nothing. I had an awesome experience! Thank you so much!
BRIAN VThe gentleman that helped us was professional and flexible. We picked up our truck an hour early, he helped us and it was ready to go. Don't be fooled by the appearance of the building. We had a great experience.
PRESTON KNothing ,I’ve always been well taken care of. The car hauler is ready when they say it will be.Great experience.
DONALD RTruck door Brooke leaving it open half way for stuff to fall. Had to make extra trips, and go through town which added on miles. Then I brought it back at half full and got told I didn't put 9/16 in. I used 1/16 driving from gas station to drop off. Guy credited me for 1/16 gas and 10 miles which still didn't cover the extra for his broken truck. Never again.
ANGELA PThe folks that helped me out were very professional and got me in and out with my rental very quickly. The rental truck itself was very clean when I picked it up. The drop off process was just as quick and easy. Great customer service at this location.
JEFFREY PThe tire/rim on the trailer was warped. It caused violent shaking at 20-25 mph, and shook the entire truck at all speeds. It made driving very difficult and damaged some of our contents.
SCOTT EThis place lowkey looked like an abandoned mechanic's shop. The building looked like it was falling apart, there was rusty metal every where, and it just felt very sketchy. That being said, the gentleman who came out and talked to me while I figured out pick up was extremely nice, so I didn't want to rate it too poorly.
Zander WPeople were easy to deal with and very friendly.
Peter FI picked up the trailer with tires 20percent below required pressure. Unsafe situation. 40 psi vs 50 psi rated for the tires. Gentlemen who helped me were very nice but someone should have checked tire pressure before I picked it up.
MARK SThe whole staff was absolutely amazing! Very professional, polite , and helpful. We would recommend to anyone and will definitely go to them if we ever need to rent equipment in the future.
SARAH BGreat customer service and excellent truck
Craig HThis location was adequate. I do want to say how frustrated I was with my experience. I originally ordered a UHAUL for mobile pickup at another location. I get there and it said it wasn’t available for mobile pickup. I then had to wait on hold for 15 minutes, to get redirected to this location , then drive another 15 minutes out of my way to get this truck. I was almost late to where I needed to be due to this. Very frustrating, and UHAUL needs to do a better job with the mobile pickup and making sure everything is ready to go.
Britni AVery nice employees.
Tim KThis particular uhaul location has always been my location for renting both trucks, and trailers. Friendly down home service here!
john aEverything went really well.
JOHN HThe equipment was muddy upon arrival, but was cleaned before we took the truck for the day! Excellent service and conversation.
Kiersten AI called Customer service as there was a change to my pick up location. The rep, Ross, was not very nice to me. Very condescending tone and short with me. He could improve his empathy skills.
Douglas PThe gentleman at The Hangup was absolutely Great helping us with our dilemma. He went about and beyond. He even came out and hooked up the trailer.
Anne HTerrific friendly staff make this an easy recommendation to rent from!
Christopher S