Customer Reviews for The Hay Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Hay Place

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norman B. on

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Dirty and crowded inside and out.

Marc F. on

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Customer did not leave a comment.

Janine S. on

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It was just a drop off place for me, but it was just a small field.

Marc F. on

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Customer did not leave a comment.

Norman G. on

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Wasn't the original place on contract for drop off that place was closed or out of business Had to find a uhaul dealer that was close by to do return . Another reason Im getting fed up with UHaul may look for another rental company in future.

DAN G. on

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Customer did not leave a comment.

BARBARA K. on

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Bald front right tire. Hay Place in DeLeon, fl. was awful. 5555 Pine Ave. Ocala, FL was good.

Tom L. on

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Campbell M. on

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Stephen W. on

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Go out of business, if you don't clean up your act . Really , a quarter tank of gas?, so I fill it up past a quarter, do you credit me the gas past a quarter? Smells like a scam to me, really bad experience for a already tough move, we're done , I'm going to roast you on the review site

Stephen C. on

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Customer did not leave a comment.

Luther L. on

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If you do the entire transaction online you should not have to redo everything at check-in. This is especially true for someone that has an account and a positive and successful record of your rental products.

jonathan V. on

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However, I had a horrible experience. Dealing with UHaul with my original dropped off point(Does Not Exists). I had to drop off at another location. The Hay Place in DeLeon Springs. Transportation to get back home cost me 20.00 extra, which would not of happen if the original drop off point was useable . Will warn family and friends to verify location of drop off prior to hiring UHaul. It does make a difference in my decision in my case.

CARMON U. on

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james E. on

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CHRISTINA L. on

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Very inviting. Walked out to greet me when I pulled up. Problem with Uhaul..not location. The manager for the area called me at 7:30 am and told me to drop off the truck at a specific location though I was going to drop it off at a closer spot. I got to the hardware store and was told there was noone there to receive it and I'd have to wait 45 min or more. I told her I could not wait because I had someone picking me up and chose to drive to the original place I was going to. When I got there I found out Uhaul customer service had not changed the gas tank miles like they were supposed to because they put the wrong that the tank was Fuller than it was. I was assured it would be fixed and it wasn't. This was the third time I was delayed due to errors on Uhauls behalf and had other people waiting for me. Was disappointing

Michael W. on

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They were great

David E. on

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Customer did not leave a comment.

Jason M. on

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Explain the conditions and cost a little more thoroughly. For instance, the person who I rented the trailer to me said it was 30.00 a day, but when I got the bill it was 80 dollars.

Debbie R. on

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Location was not inviting, Service was good just the facility needed improvements.

Tim B. on

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Customer did not leave a comment.

Robert H. on

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No signs to indicate office hours or even where the office was. However, this lady cation was very convenient for me.

David D. on

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Gentleman at the Hay Place was not aware of our rental or trained in how to handle a rental. However he did get someone on the phone, very quickly, who could help us.

robert C. on

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Customer did not leave a comment.

michael M. on

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eric K. on

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My drop off location was not the closest location available, I had a U-haul location three minutes from where I hauled to. The location they routed me to was 35 minutes away and by driving to that location it put me over in my mileage and I was charged for the overage. Not happy about that

Lawrence L. on

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Customer did not leave a comment.

Aaron S. on

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I understand the establishment fits to a local lifestyle, but if they're going to offer modern services then there should be modern appliances that help the process. The gentleman helping was very nice, but I waited around 30 minutes for him to get someone on his cellphone to get approval for the uhaul pickup.

CARL M. on

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Shelly C. on

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JUDITH G. on

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Juan Carlos R. on

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Smelled like cigarettes. Cats running wild in office. Counted five cats. No office equipment available to make copies. Had to wait while he hand wrote a receipt

SHIRLEY W. on

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I don't see anything to be improved

george B. on

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Customer did not leave a comment.

Bette R. on

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jenna S. on

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If U-Haul was the only option my friend had, I would recommend this location, and ONLY this location. Mr. Newcomb was very helpful! He was quick to help us get our truck turned in and was the only positive thing I experienced while dealing with U-Haul!

james C. on

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John S. on

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Chris D. on

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Make the drop box at this location more visible.

RUTH C. on

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Great family company.

LEON N. on

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I was delayed for more than an hour. They did not have the reservation in correctly. They did not have ink for the printer. They until I finished with the paper work before attaching the transport to the truck. They hooked up the wrong auto Transport. And after they changed it out and gave me the key, I discovered that the auto transport had a flat. This equipment was not maintained. I had to get two tire changed out on the interstate.

merritt B. on

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Have sign on highway.

MIGUEL S. on

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Customer did not leave a comment.

Judy K. on

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Amy was excellent. She is very knowledgable in all aspects of her work.

Stefan K. on

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My issue is with uhaul HQ not the vendor. I was charged for a services didn't use and now I am sure I will have to spend hours on the phone fixing this. I may even have to sue. I am very upset.

PAULA S. on

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i am happy they had one...no one else did...thank you.

David W. on

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Customer did not leave a comment.

patricia S. on

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Service your equipment. Even though I specifically requested the rental site to inspect the tires and wheel bearings for damage, prior to trailer pickup, and received a return call that inspection had been done - all was good, the trailer had a damaged (dangerous!) debelting tire and very little brake fluid.

ROBIN T. on

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I was charged $172.00 for delivering the truck a day early and had lodge a complaint. As of the present I have not received a refund.

ALBERT D. on

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Drop off location and people were very nice.

LINDA C. on

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Customer did not leave a comment.

RICHARD P. on

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ANDREA H. on

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AMY D. on

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ANDREA H. on

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STEPHAN I. on

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Heavy cigarette smoke in office

ROBERT B. on

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Customer did not leave a comment.

TONYA S. on

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The ash tray was full of cigarette ash & made the truck stink.

JOY M. on

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Customer did not leave a comment.

Frances K. on

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Frank L. on

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They did a great job.. I rented a car carrier to transport an antique. It was great also. So both rate great...... Frank

Jennifer R. on

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They were fast and friendly. Made up for the awful experience of picking up the trailer in Springfield. They even offered a Popsicle. Great place!

JEFFERY H. on

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Customer did not leave a comment.

JOE C. on

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Very nice and helpful in fullfilling our needs.

tony J. on

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great to work with

JOHN T. on

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Customer did not leave a comment.

WENDI W. on

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AL K. on

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ALFREDO S. on

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The trailer had no wiring extention . Also the lights didnt work i had to make several call to uhaul to get a trailer at a diferent locations

PATRICIA H. on

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We rented a trailer and did not have a jack to get it off and on ...maybe they could fix that.

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Customer did not leave a comment.