This place was awesome! Super polite and professional! I highly recommend this location!
JASON W
Customer Reviews for The Indoor Earthworm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I spoke to a very nice lady on the phone yesterday. She said that y’all were going to not charge me for the second day because I was in the hospital because I had a seizure and I bit off 1/3 of my tongue she was super nice and I like U-Haul for the fact that she was just so nice. I don’t know what else to say but the lady I spoke to was amazing how if you guys actually only charge me for one day and not for two, because I was in the goddamn hospital that would be great if you charge me for two days it’s fine. I have the money but she was so nice. I really like the lady I spoke to and she was in Tennessee, but she was so nice.
MARK PDon’t rent from uhaul
Susan BCustomer service was excellent. No issues with u-haul
ERICA Csuper super nice staff, was extremely helpful and made the whole experience so so easy!!!
Leslie KNA
MARK HCustomer service was great
MAURICE WN/A
JAMES FGreat customer service. Very helpful and friendly
ARMANDA SLovely gentlemen very kind and helpful at close of veh rental
Corey LGreat customer service and very helpful! I visited the pickup location day before and everything was explained to me in detail. I was allowed to see the truck and made sure I got all my moving materials setup.
WALDO MThe owner is very down to earth 🌎 and I really appreciate him
FREDERICK HNo problems. Courteous and efficient service. Thank you.
BARBARA TStaff was wonderful, was able to make my rental experience breeze. The pickup was quick, easy and pleasant. Highly recommend renting uhaul from this location.
TIMMY FVery judge mental and racist workers. I would never go there for anything. They actually make me not want to rent another U-Haul.
NYGUYEN WCleaning the back
juawana gGreat experience. Truck was clean.
TAWANDA LFix your software. Your software and App is complicated and does not work well.
Edward BThe truck was wet because the inside was just washed out with a hose and water and it smelled like it was used as a cattle truck. When I returned the truck the cattle smell was still there.
EDWARD BWas quick and easy. If I need a uhaul again I’ll definitely go through them.
AMANDA GIt was horrible blaming customer because you don't know your vehicle is wrong I show evidence I have evidence
DUMAKA TEveryone was very nice and helpful.
SUSAN LThe address 510 W Highway 50 location U-Haul rental location of Offalon IL. I would recommend this location to Everyone. The equipment was clean and maintained. The location is Over-the-Top everything especially the customer service…
BRITTNY HVery smooth
DUMAKA TGreat and professional service
MARYA WApp issues. Great overall experience with location and truck
Dawn EEvery thing was great. Ross was very informative and helpful. Made the process easy.
PATRICIA AVery friendly and accommodating! This is not the closest location but I will be coming here from now on.
CRIG NThe guys there were helpful, friendly and courteous. I was able to switch my reservation for another truck without problem.
TANYA BKeep doing what you are doing!😊
JEFFEY PExcellent service and the truck worked out great!
TODD Mwould highly recommend indoor earthworm they were friendly, so very helpful, super nice and would highly recommend. will rent from them again. and probably always. ty
KATHERYN KNo one was there at drop off. I delivered my truck and keys a half day early
KYRA ANot a thing. Service was excellent and Indoor Earthworm is great! Thank you so much!
THOMS SGreat service from the Earthworm team!
Rodney RFriendly staff. Great experience.
DOUGLAS PVery easy
Pat MGreat customer service.
APRIL STop-notch customer service from Nathan Hubbard at the Indoor Earthworm. I took possession of a 26' truck on a Saturday in June. Since I couldn't load up the truck using the integrated ramp with a car transporter attached, Nathan came out on Sunday--his day off--to attach the transporter and assist me in loading up my car. If it was an inconvenience for him he certainly never let on. Nathan is just an incredibly pleasant fellow to work with. He understands much of his customer base consists of service members who are moving yet again, something that never becomes any less stressful no matter how many times you do it. Having a teammate who's friendly, knowledgeable, and caring means one less thing to worry about. I recommend the Indoor Earthworm wholeheartedly.
Daniel GSmall truck very clean, seats extremely comfortable! Only issue was during return, while uploading mileage and gas usage, page timed out and did not show that it had been returned.
Dana ZVery accommodating! Recommended. A+
Lisa MGreat customer service
Brian DThe folks at Indoor Earthworm are very friendly and very helpful!! The truck was exceptionally clean. Definitely would choose this location for any future UHaul needs!
Tanja RThey were extremely helpful and were patient with us learning how to hitch up the car tow.
carla rKeep doing what UR already doing.
Mac SOutstanding service by Nathan and team.
Chris MGreat guys there.
Matthew HNothing, the trailer was ready for pick up and in good shape. The employees were friendly and took care of me promptly.
Ronald JThe guys, place, and equipment was great. How can you improve on that?
Ryan sNathan was super nice, helpful & great to communicate with! Location nice and easy to find.
Melissa MI was disturbed and distracted from this location sending me emails, texts and phone calls rushing me to return the truck for another family before my time was up. I was rushed to where I couldn’t stop to replenish the gas and was charged $28.88 for 6 gallons of gas when we only used 1/4 gallons.
ANN MThe owner is always professional and more than accommodating
ANDREW RVery friendly
AARON SGreat experience! Wonderful people and easy in and out. Definitely recommend.
Harry MNothing, you have it figured out
Raul GGreat customer service
Lisa JEverything was great!
SHAWN EThey were extremely helpful in assisting me with my rental.
Dave KQuick and polite service
Pam OEasy pick up... very helpful
Terry P