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Billy S
Customer Reviews for The Landing Boat And RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took 2.5 hours to pickup the van. I lost over $450 paying staff while because of their error.
Roger EThere was no one there to help and when we called we ended up leaving a message that was never returned.. Our truck was sitting there unlocked with the keys in it so we took it and left. We weren't able to check-in until about an hour later. Until then, we stole it. :-)
James KThe check in at a unattended facility was difficult and took the better part of an hour to get help from the help line as the online check in process asked for us to scan a passport and have an employer they could contact which is a problem when you are retired. I will never use this service again.
Randolph FWas not open as advertised 9 am. Left keys in drop box.
Brian MExcellent because close to my home. No personnel on site at time of drop off.
Brian SVery difficult to obtain vehicle key and removal instructions. No one available representing company on premises. Online reservation steps to obtain lengthy/difficult. My reservation for vehicle was for 10:30am. Was not able to operate/obtain till 11:35am. I will never rent online again.
Michael MKellin was awesome! I was having difficulty with the UHaul app, and Kellin stepped in to offer his assistance, on-site, to get me on my way. Without him, my experience would have been different. He saved the day. Thanks Kellin!
Jason D