The truck was clean but it sounded like it had issues just idling, check engine light came on halfway through the trip. My other issue is not with this particular location but that my reservation was for another location closer to my residence. I only found out when I went to pick up the truck and the employee there told me my reservation was for a different location. So I had to go out of my way to this place because I was told they were the only location with the auto transport trailer that I reserved. When I got there to pick up the truck and trailer I was told they did not have the trailer that I needed either. The person that I spoke with was very helpful but my frustration is what is the point of a reservation if the equipment is not available. I did receive a call the next day asking if I still needed the trailer but I had to make other plans because of the limited time and mileage I had with the truck. The lack of communication has me thinking twice about using u-haul in general for any future needs.
Johnny G
Customer Reviews for Bedford Brother Cars Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was 30 minutes late meeting me for my appointment. On the phone with his friend the entire time when he did show up.
Adam JQuick service and no issues at all. Thank you for the positive experience! :)
Daniela R