Nothing. Both of the men that helped me were very kind.
Kayla B
Customer Reviews for Local Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly
john hVery good place to go
Jeremiah AGreat experience
Mike TNothing the owner of this location is the best he will go out of his way to make your experience good
Jim OThe local store personnel were a pleasure to deal with. But..... The U-haul main distribution center (in Kent Wa I believe) was a nightmare to deal with. They constantly were changing the arrangements I had with 'The Local Store' to fit into their schedule. Then, after picking up the Transporter, they kept sending text messages for various things. Sorry, but I do not reply or talk on my phone while I am driving.
jon pThe Local Store staff is amazing to work with.
Anna FScott and the Local Store team made the rental super easy again. Our 2nd rental in just 2 weeks! Truly enjoy the ease of rental trucks and trailers from the Local Store!
Jim ASCOTT & HIS LOCAL STORE TEAM ARE THE BEST!
James ANothing, this is an outstanding franchise that works well with and for customers as well as the parent company. A truly rewarding experience that reflects well not only on the providers but for U-haul as well. This franchise in Grayland/North Shore is exemplary in all aspects. I recommend them very strongly to my friends and neighbors.
STEPHEN MGreat service.
Duane PThe manager at the drop off location was great, he made an effort to help us with the strange conditions of the return (we were forced to go an hour and half past our desired drop off point, and then we were charged for the extra milage). The over all uhaul experience was weird for the reasons mentioned above.
Rigdon HVery friendly service
Paul FNo complaints, everything was superb!
Nichole WLocation had everything I needed to move and friendly and knowledgeable staff.
BOB ANothing good place
Gerald HGreat people
mickey lnone
Arthur BNot a thing, everything was perfect
keith II arrived to pick up the truck and car dolly and the dolly was already hooked up and ready to go. Great customer service!
duane pReally friendly staff and helpful totally recommend it and I definitely renting again there
cesar cNothing Scott and Michelle were excellent and did a great job for us
Dennis VThe drop off was a grocery store but the lady (I didn’t get her name) was very nice and helpful. Despite running the check out in a grocery store AND having to check me in, there was very little wait and she was wonderful!
Joyce LUhaul trailer rented from Auburn location, blew truck fuse turning lights on. Uhaul help insisted on driving at night, to return trailer no option. The local store allowed trailer drop & they took care of return. Uhaul help should learn customer service from the local store.
DAVID AAlthough i didn't like the my original pick up location wasn't open as expected and I had to drive 30miles to another pick up site. That was inconvenient and more expensive on gas
Ben TWhen it asks to rate "this location" I would say that the first place I went to,,: Ridgefield Mini Storage in Vancouver Washington was Incredible! The Ladies working there were Outstanding.. From there though it was just average. I had to travel three hours away just to pick up our Truck and it was an average little town in the middle of Nowhere. Dave was very helpful though. The Vancouver Washington "Ridgefield Mini Storage" location and staff should get 5 Star rating and awards for their intelligent help and compassion. The facility was close to my home and beautifully clean.. Wish I could have picked my U-Haul truck up from them.. But they set me up and got me going.. Many thanks to them.
Dan JWhen we reserve a 26 foot truck, do not give us a 10 foot truck !!!
sean bNothing, local store was the only part of my move that went right. Thank you.
ralph sAwesome service!!
jake cThe Local is a great place, and the UHaul rental was super easy -- both in picking up and dropping off!
Heather SThey made it super easy and quick.
Joseph AVery good equipment. And a staff that is professional and works with you. Will always choose the location for rental needs . R.V
RON VShe was excellent. Very helpful and friendly.
Cliff TNothing, it was great
George Eexcellent customer service at this location
DANIEL DNo improvements needed. Everything was great and efficient.
melanie bThanks for the help
Pam HThis is the beat place to rent from I rent uhaul a lot and this location is always very helpful quick and efficient. Great people. great experience.
Daniel CAs much as the owner was very nice, he was extremely busy & took a great deal of time. We waited around for an hour and a half before we could leave .
Donna DNothing, service was very nice and kind. I’m deaf and we were able to communicate well using notepads. I consider this above and beyond because it’s been my experience that not very many people are willing to write thing down so I can understand what’s being said.
Christopher MThe gal helping us turn in our rental was so helpful, personable, and sweet!
Stephanie EAlways tell people that 10 foot trucks do not have pull out ramps.
Dawn BI ordered the trailer from Central Park, WA and was told it would be there. Found out that morning that they didn’t have it and had to make a trip to Grayland. Luckily Grayland has it.
mike vScott and Connie were great! Took care of additional day charge and moving pads, checked me out quickly and efficiently.
JACK Lreally appreciate the great and friendly service at The Local Store. Easy to pick up and return as well. :)
Heather SAlways a pleasure to work with the Local Store.
Teresa MThings went very smoothly!
Jerry SAbove & beyond customer experience at this location !!!
Gregory TAlways the best place to go for U-Haul rentals!
Jerry SThe Local Store are nothing but great people. Would definitely recommend them!
Damian SWe've dropped quite a few trucks off here. The owner and his employees are fabulous so nice and courteous.
DALE LCustomer service was good but prices are absolutely outrageous!
Kayla KLong Beach WA location canceled my reservation 10 minutes before I was to pick up my car haul trailer. I was told the closest trailer was 30 miles away in Grayland WA. It was actually 76 miles and 1.5 hours away each way added a total of 4 hours late to pick up my wife's car.
Timothy KFriendly and professional. Easy pick up and drop off. Will use again the next time I need something from U-Haul.
Michael D