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bobbie s
Customer Reviews for The Lock Box Self Storage In Hiram LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was smoking a little bit. The app to return equipment was not successful for me. I called the 800#. Hopefully next time it will be better for me.
Sharron MFast, professional, knowledgeable. Excellent service.
glen nGreat experience and excellent customer service. Will use again.
Robert TThe gentleman at the counter was very polite and greeted us as soon as we walked in. He was helpful and quick to process our return. Would use his location again.
Kaylen RThe customer service was excellent! Very courteous and professional!
Alicia SGreat customer service
MARK DTruck wasn't really clean on the inside, but it was after I got it...I cleaned it after I got home...But the customer service was very good...
Richard SI’ve used uhaul 2 times in the last 2 weeks and it was an awesome experience!
Benjamin WRental went great...excellent service.
Michael RIt was great and they worked with me on the problems I had! Everything went smooth, the guy even gave us the max time we could rent the trailer for! Would definitely recommend this place
DOUGLAS CVery smooth transaction.
WORRELL TThe representative at the desk was super friendly and very helpful. The rental process was quick and the equipment was clean and in great condition.
NATHAN AThe vehicle made some weird noises. When I pulled up to drop off my items to the vendor, they made jokes about how loud and “raggedy” the truck was. It was clean but needs some maintenance for sure. I also had a problem with the employee trying to overcharge me initially. He was dishonest about what the cost was for until I called him out on it and made him refund it. I probably would go back to the other location before I choose this one again.
CANDACE SJust the best group of folks, made this a lot easier. Thanks for everything .
William TOutstanding customer service. I served 22 years in the United States Army, with duties in Iraq, Bosnia, Germany and 82nd Airborne Division. I was disappointed to hear that Uhaul don’t honor military with a military discount. Very unfortunate.
DWIGHT MPrices are very reasonable because they aren't a corporate store.
BARBARA OGreat service. Everything went smooth. Will rent from this location again with no hesitation.
Matthew EThe Renting process was easy . I like filling out the application online. I will use them again.
Barrie MNothing everything was good clean the staff was very pleasant I appreciate Mark so much thank you so much
MIRIAM VI appreciate Mark so much he was very pleasant n easy to talk to very attentive to my needs I would highly recommend this facility to anyone looking for storage space as well as a u-haul moving truck I thank y'all for accommodating my needs hope to use you guys in the future 😁👍🙏💯
Miriam V | Overall ExperienceSeems to have closed early on Saturday. We had to fumble with the online return. No clear spot indicated for where to park the returned vehicle.
Douglas KGentlemen who got me set up was outstanding. Best Uhaul experience I’ve ever had, and I’ve had many.
JASON LWhy is the mileage rate .99 , when the federal rate is .56 ? This needs too be corrected.
WILLIAM SI was completely satisfied with the storage facility. My things was in storage for almost 5yrs are better! I had a lot of my dress clothes in there, and never experience any mold or mildew!! I was very satisfied with my storage room!! Will recommend Lock Box Storage to anyone!!! Thank you Gail, B.
Gail B | Overall ExperienceIt is always a pleasure to experience the care and professional customer service delivery, of Mark at Lockbox storage.
SHARON JGreat location, very helpful staff.
David C | Overall ExperienceFirst time for me to rent a "storage unit or two"... and I have no complaints. Very convenient, clean, and available to me ..... GREAT experience THANK YOU
Sandra A | Overall ExperienceEverything was great, no complaints. Pick up location was right on point, had already set up online. Just had to sign for insurance & we were done.
Marleen DEasy process!
Bryant HGreat experience, very knowledgeable
Christopher Jthe young lady in charge was very helpful and friendly.
John KMake sure the equipment is fully functional because renting out to the next person.
Michael DCan't think of a thing other than the U-Haul website was down at the time we ordered the truck. Was not ronlomaitic.
Donald VNothing, customer service is excellent.
Cyril TThe first location that I was told 2 drop off didn’t open so I had 2 call 2 see what should I do, they sent me 2 another location & this gentleman was extremely polite & nice
Grace JI can not give Mark enough praise for how helpful he was in helping me set up a storage unit and assisting in return of the truck.
steve fTruck air conditioning did not work. 95 degree day. Tow dolly for car had both straps broken. We had to drive to another location to exchange it. Truck would shake terribly over 55 miles per hour. We have filed a complaint with the main office.
randy sWe drop the truck off after closing hours.
Mia CVery friendly and punctual with time.
Jose GAttendant was approaching me before I exited my truck. He knew my name which shows he was expecting me. He gave me instructions as to where to drop off and helped send me on my way. Very easy and fast.
Edward HUhaul employee here was awesome. Very friendly and super nice new truck which is a change from usual with the 26 footers.
Richard PThank you for allowing us to use your very nice facility and making it convenient and easy to use. The staff was most helpful and accommodating . I will definitely recommend your services.
Rita C | Overall ExperienceThe hours listed had Saturday closing at 4pm. I showed up at 3:40pm and the door was locked. I could not turn in the moving pads, so they had to be left in the unlocked trailer. I will not pay for any missing pads, as I planned on turning them in to the office.
TIMMY PMindy, the representative I dealt with was helpful and knowledgeable and made the process very smooth. My best experience with UHaul. Thank you!
mystie bToo picture of mileage and gas when I dropped off vehicle. Being charged additional fee saying I was under quarter of tank on fuel when returned even emailed corporate the picture and still no refund on the over charge. DO NOT RENT HERE!!!! Just the month before rented at another location no problems what so ever. Will NEVER rent from the Macland Rd location in Hiram, GA again. THIEVES!
Corey HWe were charged for a broken windshield that was not broken. The same charge was done to previous users of that location. The word fraud comes to mind. I will never use this location again and I will tell everyone I know to do the same.
Devon DGreat place for temporary storage.
ALFRED S | Overall ExperienceRecommend pickup location First drop off closed, didnt answer the phone Second drop off tight quarters to drop a trailer Good equipment no problems but need D rings for the chains
robert aMark was super friendly and personable. Would definitely recommend this location to anyone for a hassle free environment
BRIAN WVery easy to pick up and drop off the trailer. Very friendly.
Chris MThey damaged my 2000 dollar TV and the only response was our insurance only covers TVs in a box! I guess I'll have to sue. If it wasnt covered it should have never been handled and/or informatikn disclosed.
JanNeth MAll my needs were addressed.
Privacy R | First ImpressionsGreat experience renting a storage unit here. It was a quick and efficient process.
BRIAN W | First ImpressionsThey went the extra mile to make sure I had what I needed. Price, location and access are all top notch!
Privacy R | First ImpressionsEasy transaction
Privacy R | First Impressionsreserved a smaller truck and did`nt have any, ended up paying more for a 26 foot. I reserved a larger room, was given a 5 x 8 room. the prices quoted are way off base than what I actually paid.
Privacy R | First ImpressionsClean, orderly, plenty of room. Exactly what I was needing.
Privacy R | First ImpressionsQuick, easy service to set up storage room and move-in available same day.
Privacy R | First ImpressionsI was contacted by the storage facility and was told there was no space available. Communication needs to be better. I get an email just now and asks how my move was. Communication.
Privacy R | First Impressionsreserved online. got to the facility to find out the size building that i had resevered was not avaliable. called u haul and they do not stand behind the reservation
Privacy R | First ImpressionsVERY CLEAN EASY TO ACCESS SECURITY VERY GOOD
Privacy R | First ImpressionsEmployee was very helpful and courteous. Unit was clean and exactly what we needed.
SCOTT P | First ImpressionsThe people were very friendly and extremely helpful. The unit was available and the whole place was well kept
Privacy R | First ImpressionsThe guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. The price is perfect! Would definitely recommend to everyone!
Privacy R | First ImpressionsThe guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. Would recommend to everyone! Be sure and ask what deals they are running!
Privacy R | First ImpressionsStorage unit is adequate. The price is unbeatable. The area seems secure.
Privacy R | First ImpressionsVery clean and staff is efficient.
Privacy R | First ImpressionsVery clean and location is convenient.
Privacy R | First ImpressionsVery clean and staff is efficient.
Privacy R | First ImpressionsPolite and professional
Privacy R | First ImpressionsClean,Friendly,Code Access,Climate Control. Only 2 unsturdy Rolling Carts 2 support all. No Ramps to roll carts into facility. Have to lift cart/dolly at door entrances to get into the building.
Privacy R | First ImpressionsWill need a larger one
Privacy R | First ImpressionsVery friendly
Privacy R | First ImpressionsGood experience.
Privacy R | First Impressions