Customer Reviews for The Lock Box Self Storage In Hiram LLC
(U-Haul Neighborhood Dealer)

380 reviews

4838 Macland Rd   Hiram, GA 30141

(770) 943-6370

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2022: 11:00 am - 3:30 pm
  • 10/5/2022: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(770) 943-6370

4838 Macland Rd
Hiram, GA 30141

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2022: 11:00 am - 3:30 pm
  • 10/5/2022: 9:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck wasn't really clean on the inside, but it was after I got it...I cleaned it after I got home...But the customer service was very good...

Richard S. 
Rating:
5.0

I've used uhaul 2 times in the last 2 weeks and it was an awesome experience!

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

DELORES A. 
Rating:
5.0

Rental went great...excellent service.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Fitz W. 
Rating:
5.0

It was great and they worked with me on the problems I had! Everything went smooth, the guy even gave us the max time we could rent the trailer for! Would definitely recommend this place

DOUGLAS C. 
Rating:
5.0

Very smooth transaction.

WORRELL T. 
Rating:
5.0

The representative at the desk was super friendly and very helpful. The rental process was quick and the equipment was clean and in great condition.

NATHAN A. 
Rating:
3.0

Customer did not leave a comment.

ULRICK J. 
Rating:
3.0

The vehicle made some weird noises. When I pulled up to drop off my items to the vendor, they made jokes about how loud and “raggedy” the truck was. It was clean but needs some maintenance for sure. I also had a problem with the employee trying to overcharge me initially. He was dishonest about what the cost was for until I called him out on it and made him refund it. I probably would go back to the other location before I choose this one again.

CANDACE S. 
Rating:
5.0

Just the best group of folks, made this a lot easier. Thanks for everything .

William T. 
Rating:
5.0

Outstanding customer service. I served 22 years in the United States Army, with duties in Iraq, Bosnia, Germany and 82nd Airborne Division. I was disappointed to hear that Uhaul don't honor military with a military discount. Very unfortunate.

DWIGHT M. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Prices are very reasonable because they aren't a corporate store.

BARBARA O. 
Rating:
5.0

Great service. Everything went smooth. Will rent from this location again with no hesitation.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAS C. 
Rating:
3.0

Customer did not leave a comment.

JACEE P. 
Rating:
5.0

Customer did not leave a comment.

Ayisha H. 
Rating:
5.0

Customer did not leave a comment.

reginald N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The Renting process was easy . I like filling out the application online. I will use them again.

Barrie M. 
Rating:
5.0

Nothing everything was good clean the staff was very pleasant I appreciate Mark so much thank you so much

MIRIAM V. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

I appreciate Mark so much he was very pleasant n easy to talk to very attentive to my needs I would highly recommend this facility to anyone looking for storage space as well as a u-haul moving truck I thank y'all for accommodating my needs hope to use you guys in the future 😁👍🙏💯

Miriam V.  |  Overall Experience 
Rating:
3.0

Seems to have closed early on Saturday. We had to fumble with the online return. No clear spot indicated for where to park the returned vehicle.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Juliet B. 
Rating:
5.0

Gentlemen who got me set up was outstanding. Best Uhaul experience I've ever had, and I've had many.

JASON L. 
Rating:
4.0

Why is the mileage rate .99 , when the federal rate is .56 ? This needs too be corrected.

WILLIAM S. 
Rating:
5.0

I was completely satisfied with the storage facility. My things was in storage for almost 5yrs are better! I had a lot of my dress clothes in there, and never experience any mold or mildew!! I was very satisfied with my storage room!! Will recommend Lock Box Storage to anyone!!! Thank you Gail, B.

Gail B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILES C. 
Rating:
4.0

Customer did not leave a comment.

Jeanette A. 
Rating:
5.0

It is always a pleasure to experience the care and professional customer service delivery, of Mark at Lockbox storage.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

Barry C.  |  Overall Experience 
Rating:
5.0

Great location, very helpful staff.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

First time for me to rent a "storage unit or two"... and I have no complaints. Very convenient, clean, and available to me ..... GREAT experience THANK YOU

Sandra A.  |  Overall Experience 
Rating:
5.0

Everything was great, no complaints. Pick up location was right on point, had already set up online. Just had to sign for insurance & we were done.

Marleen D. 
Rating:
4.0

Customer did not leave a comment.

Tyrice C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Easy process!

Bryant H. 
Rating:
5.0

Great experience, very knowledgeable

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Ronaldo V. 
Rating:
5.0

the young lady in charge was very helpful and friendly.

John K. 
Rating:
5.0

Customer did not leave a comment.

TERRIE S. 
Rating:
4.0

Make sure the equipment is fully functional because renting out to the next person.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Omoye O. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Can't think of a thing other than the U-Haul website was down at the time we ordered the truck. Was not ronlomaitic.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Faisal S. 
Rating:
5.0

Nothing, customer service is excellent.

Cyril T. 
Rating:
4.0

The first location that I was told 2 drop off didn't open so I had 2 call 2 see what should I do, they sent me 2 another location & this gentleman was extremely polite & nice

Grace J. 
Rating:
5.0

Customer did not leave a comment.

serenity H. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
5.0

I can not give Mark enough praise for how helpful he was in helping me set up a storage unit and assisting in return of the truck.

steve F. 
Rating:
1.0

Truck air conditioning did not work. 95 degree day. Tow dolly for car had both straps broken. We had to drive to another location to exchange it. Truck would shake terribly over 55 miles per hour. We have filed a complaint with the main office.

randy S. 
Rating:
5.0

Customer did not leave a comment.

bridget S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Hermano M. 
Rating:
3.0

We drop the truck off after closing hours.

Mia C. 
Rating:
5.0

Very friendly and punctual with time.

Jose G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Attendant was approaching me before I exited my truck. He knew my name which shows he was expecting me. He gave me instructions as to where to drop off and helped send me on my way. Very easy and fast.

Edward H. 
Rating:
5.0

Uhaul employee here was awesome. Very friendly and super nice new truck which is a change from usual with the 26 footers.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Thank you for allowing us to use your very nice facility and making it convenient and easy to use. The staff was most helpful and accommodating . I will definitely recommend your services.

Rita C.  |  Overall Experience 
Rating:
2.0

The hours listed had Saturday closing at 4pm. I showed up at 3:40pm and the door was locked. I could not turn in the moving pads, so they had to be left in the unlocked trailer. I will not pay for any missing pads, as I planned on turning them in to the office.

TIMMY P. 
Rating:
4.0

Mindy, the representative I dealt with was helpful and knowledgeable and made the process very smooth. My best experience with UHaul. Thank you!

mystie B. 
Rating:
1.0

Too picture of mileage and gas when I dropped off vehicle. Being charged additional fee saying I was under quarter of tank on fuel when returned even emailed corporate the picture and still no refund on the over charge. DO NOT RENT HERE!!!! Just the month before rented at another location no problems what so ever. Will NEVER rent from the Macland Rd location in Hiram, GA again. THIEVES!

Corey H. 
Rating:
5.0

Customer did not leave a comment.

AL S. 
Rating:
5.0

Customer did not leave a comment.

Leah N. 
Rating:
1.0

We were charged for a broken windshield that was not broken. The same charge was done to previous users of that location. The word fraud comes to mind. I will never use this location again and I will tell everyone I know to do the same.

Devon D. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
4.0

Customer did not leave a comment.

Johnnie A. 
Rating:
5.0

Great place for temporary storage.

ALFRED S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grant R. 
Rating:
3.0

Recommend pickup location First drop off closed, didnt answer the phone Second drop off tight quarters to drop a trailer Good equipment no problems but need D rings for the chains

robert A. 
Rating:
5.0

Mark was super friendly and personable. Would definitely recommend this location to anyone for a hassle free environment

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Trent C. 
Rating:
5.0

Customer did not leave a comment.

TRONTEZ P. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
4.0

Customer did not leave a comment.

LORRI K. 
Rating:
5.0

Very easy to pick up and drop off the trailer. Very friendly.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Graylen G. 
Rating:
5.0

Customer did not leave a comment.

daryl B. 
Rating:
1.0

They damaged my 2000 dollar TV and the only response was our insurance only covers TVs in a box! I guess I'll have to sue. If it wasnt covered it should have never been handled and/or informatikn disclosed.

JanNeth M. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Molly D. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
4.0

n/a

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
4.0

Truck needs new headlights. We had to use high beams all the way home. The steering had a lot of play in it.

Patricia I. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Was an easy drop off

Justin B. 
Rating:
4.0

the battery on the truck died on me and i had to have it jumped

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
3.0

All my needs were addressed.

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience renting a storage unit here. It was a quick and efficient process.

BRIAN W.  |  First Impressions 
Rating:
5.0

They went the extra mile to make sure I had what I needed. Price, location and access are all top notch!

Privacy R.  |  First Impressions 
Rating:
3.0

Easy transaction

Privacy R.  |  First Impressions 
Rating:
3.0

reserved a smaller truck and did`nt have any, ended up paying more for a 26 foot. I reserved a larger room, was given a 5 x 8 room. the prices quoted are way off base than what I actually paid.

Privacy R.  |  First Impressions 
Rating:
5.0

Clean, orderly, plenty of room. Exactly what I was needing.

Privacy R.  |  First Impressions 
Rating:
5.0

Quick, easy service to set up storage room and move-in available same day.

Privacy R.  |  First Impressions 
Rating:
1.0

I was contacted by the storage facility and was told there was no space available. Communication needs to be better. I get an email just now and asks how my move was. Communication.

Privacy R.  |  First Impressions 
Rating:
3.0

reserved online. got to the facility to find out the size building that i had resevered was not avaliable. called u haul and they do not stand behind the reservation

Privacy R.  |  First Impressions 
Rating:
5.0

VERY CLEAN EASY TO ACCESS SECURITY VERY GOOD

Privacy R.  |  First Impressions 
Rating:
5.0

Employee was very helpful and courteous. Unit was clean and exactly what we needed.

SCOTT P.  |  First Impressions 
Rating:
5.0

The people were very friendly and extremely helpful. The unit was available and the whole place was well kept

Privacy R.  |  First Impressions 
Rating:
5.0

The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. The price is perfect! Would definitely recommend to everyone!

Privacy R.  |  First Impressions 
Rating:
5.0

The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. Would recommend to everyone! Be sure and ask what deals they are running!

Privacy R.  |  First Impressions 
Rating:
3.0

Storage unit is adequate. The price is unbeatable. The area seems secure.

Privacy R.  |  First Impressions 
Rating:
4.0

Very clean and staff is efficient.

Privacy R.  |  First Impressions 
Rating:
4.0

Very clean and location is convenient.

Privacy R.  |  First Impressions 
Rating:
4.0

Very clean and staff is efficient.

Privacy R.  |  First Impressions 
Rating:
5.0

Polite and professional

Privacy R.  |  First Impressions 
Rating:
4.0

Clean,Friendly,Code Access,Climate Control. Only 2 unsturdy Rolling Carts 2 support all. No Ramps to roll carts into facility. Have to lift cart/dolly at door entrances to get into the building.

Privacy R.  |  First Impressions 
Rating:
4.0

Will need a larger one

Privacy R.  |  First Impressions 
Rating:
4.0

Very friendly

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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