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Gregory E
Customer Reviews for The Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who checked us in was very efficient and courteous.
Michael KOutstanding customer service!🇺🇸🇺🇸
Lee DThe service was terrible and the employe did not care about the many inconveniences they caused
KEVIN OThe employees were friendly and helped greatly accommodate my return.
BRANDON LThe process of picking up and dropping off the truck with the mobile 24/7 option is ridiculous. Takes way too much time.
Tosha LEverything was ready when I arrived and the attendant when thru all lights a hookups to confirm. Very friendly people.
RICKEY SI don’t remember who checked me out but they were amazing and deserve a raise
SARAH CStaff were extremely friendly and helpful
Jessica SEase of use
Jason HFriendly
Troy MAll good
Ron SLocation was hard to find but the staff was friendly
Antoinette JThe trailer had an issue. The lights were not working. However, I was able to make a successful move. It took a while. Please see the comment that I added to the truck survey.
Jeron TNot only would I recommend this Location, I have. I always check this location before any others for my needs
Randall RPearl was so kind and sweet! Great help! Will definitely use this location again in the future!
Tonya MI received a text wanting to know if Ibwas brining it back on time, clean and gassed as they planned to send it right back out. I cleaned, gassed and returned it at 0820. Never saw anyone or heard from anyone. Dropped keys in box.
Therese PEverything was great!!!!!!!
Jimmy RPrices seem to keep climbing.
Greg DThe truck had blinkers not working but the service was great though
Prateek GThe young lady that took care of my daughter and I was amazing. Thank you for the customer service that seem to no longer exist. We appreciate you
Daisy OStaff was rude when I was at the door to return the keys and kid that looked two answers the door. Then a girl comes running when she sees me and snatches the keys outta my hand.
Christy MNothing
andre dFuck uhaul
Labrae GThis was my second time using this location. Always a pleasure to work with!
Jim DThe employee was friendly and helpful!!
Christopher WSmooth easy pick up and drop off! Will use them every time
Kodi SNatasha was very nice and helpful.
James JDave was great, the truck should not have ha a recapped tie on it, not Daves fault. tire had massive blow out half way to destination, set us 3 hours behind
john rNot only would I recommend this location, I have !
Randall ROur rental agent told us we could take the truck back to any Uhaul place, but that was not the case. The return facility closest to us was not to our liking so we were rerouted to an actual Uhaul center.
Jess DVery nice and friendly and helpful. Would recommend them to everyone
DANELL BVery nice, very helpful. Would definitely recommend this location.
Jon KSince the rental is 24 hours and we only needed it for 6 hours, we did the paperwork and received the keys the day before so we could pick up the vehicle early. It worked out perfectly!
Michael SI got over charged . Will not rent from haul again.
Curtis BLove this location!
Beks CI was surprised by the whole experience, how easy it was to pick up and check back in and there was no hidden charges when I dropped off! Thank you U-Haul. I’ll be back!
Mendi CDon't waste the customers time by waiting for repairs because of improper or lack of safety inspection prior to rental. I imagine uhaul already has a policy in place, but that does not account for complacency. Make the your rental location accountable for wasting MY time by prorated compensation for repair time lost. You owe me 4.5 hours... but all I ever get is "I'm sorry for the inconvenience "
Justin VEverything was perfect. Very friendly and informative service!
Jarmahn CThe gentleman that was working that day was extremely friendly and helpful
David TGreat service!
James PU-Haul is amazing! It doesn’t get better than 24/7 access to help make it convenient for people like me that travels for work and don’t get off during business hours. I love everything about renting from you all. I will definitely recommend and I’ll be renting again soon. Thank you all so much for making my move easier and minimizing the stress. U-Haul is greatly appreciated, please stay in business forever 😊🤝🏾
Carliyah SBoth employees I dealt with were very helpful and respectful. I would recommend going here.
Patrick KThank you, excellent service, quick to deal with.
Jason HWe spoke to the personnel to express concerns and they apologized for the nastiness.
KimBerly CThe representative was helpful and helped park the U-Haul and unhitch the auto transporter. They were very friendly and helpful. The drop off was very smooth and quick! Excellent quality and experience at this location!
Johana HVery friendly! Very easy checkout process
Eric JEvery time we come here the people are very friendly and helpful.
Johanna SThe people here are always so friendly and helpful. I recommend they to all my friends and family.
Johanna SKind, Professional and quick.
george cExcellent help in getting me set up and returned
Mike B