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Scott V
Customer Reviews for The Mail Box Store Of Boonton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the girl there was excellent she is very knowledgeable about her work.
JIOUANNA DBack parking lot badly in need of filling potholes
DENNIS HI want to thank the wonderful people at this location for making a time in my life that is exactly stressful a bliss both the guy and the girl that was attending the trucks were wonderful. Thank you and keep being fabulous
GYNA Jcappuccino machine, no I'm kidding, the two people working there were absolutely wonderful, pleasant and helpful
DAVID BVery friendly staff that made everything easy.
JASON LJust keep doing what you're doing.
DUANE ZThat truck needs some Serious work done. The handling was terrible. Starting was completely off and is a severe accident waiting to happen. Repair that truck immediately.
STEVEN FHaya goes above & beyond to make the rental the best! The most recent was a 10+ success. Thanks Haya.
CHARLES RNothing the girl working there was amazing and very helpful
MICHAEL AFriendly and helpful
Robert ZEasy process from phone call to pick up. Professional people at pick up & drop off. Thank you.
YVETTE SThe trailer was excellent for holding the forklift and provided a smooth ride. However, the main issue was the cost, as they charge $1.29 per mile, which is very expensive and unprofessional. It would be better to have unlimited mileage. I expected to pay $83.00, but the final cost increased to $110.00 because I went 25 miles over the limit. #unlimited mileages!!!!
SAMI AHaya was super nice and helpful!
GEORGE VI wasn't given the correct moving accessories, as per the original arrangements. I was also over-charged on accessories and fuel. The U-Haul Representative who handled the Return didn't seem interested. I'm hoping it can be resolved.
Bruce HMake it easier to get the truck. Had I not.messaged online I never would have been able to get my reservation.
Murphy MU-Haul needs to put crank feet on these trailers. They can't expect that every person that rents one of these trailers is a man there was no way I was getting this trailer off my truck which then I had to call and bring it back the next day because the place was closed Sunday evening. You whole didn't charge me but really you're going to have a lawsuit when someone hurts their back or that drops on someone's foot either by a renter or an employee
Susan BWhen I got the van it wasn't swept out, but it wasn't filthy either. I would suggest, sweeping out the vehicle so when the next customer rents it they will have to return it like that or get charged for returning the vehicle dirty. 🤷🏿♂️
DUWAYNE WGirl at the counter was excellent. Really did a great job.
FRANK KThe app service was horrendous. It was not user friendly, we never got the call we were supposed to get. We waited 15 min, and had to place the call ourselves. There was a worker inside the location, when they were closed, who came out and helped us. Otherwise, we would’ve been stuck waiting for a long time. Do not recommend app use
Alina B“The staff was great. The staff were very helpful and answered all our questions. The truck was clean, Will be coming back! Thank you so much.”
Firas DExcellent service and very nice people
SAMER KCustomer service is very friendly, knowledgeable and efficient.
John RHaya was so helpful and easy to work with. The whole experience was positive. I would recommend renting from here again and plan to use this Uhaul location for any future needs. Thank you!
carol pCheck in was simple and representative was friendly. However, the truck was not cleaned off of any snow or ice. As such, I had to look around the yard for something to clean it off with myself (a broom).
Jeffrey TI don’t see any room for improvement. Your facility was clean. All your employees were friendly, very helpful and extremely pleasant. I would never use any other company. Haya was my contact person and I can not say enough how wonderful she was
Gerry KNothing needed. Very cordial. Equipment ready to go. Quick in and out. Will definitely use this location next time. Thank You Kevin
Kevin BThe people operating this site were courteous and kind. I really appreciated that.
Tom KWe dropped off the trailer, walked inside, and were told that all was good. Two days later, U-Haul charged $20.00 for some sort of an off-hours return. We returned the trailer at 5 PM on a Saturday. After a phone call to the location, they admitted the mistake and issued the $20 credit back to my card.
Amitaf DVery friendly staff
VARGHESE SEveryone was very professional the truck was in good working condition
Michael EVery professional and very helpful i will recommend it
Ruben GThe people that work on the call center SUCKS!!!!! if wasn't for the owner of the Boonton store helping, I wouldn't be able to get the van because the people who works on the call center sucks!!! 5 stars for the owner of the Bonton store 0 start to call center.
simone vDidn't receive my blankets or dolly. Called and left a message. Of course nobody called me back. Went to the place the next day and nobody was there.
Jeffrey OMobile pick up -24/7 service
Hardik dBigger sign
NANCY ZI am very happy with my experience at this location. The young lady who helped me (didn’t catch her name) was so very sweet!! I would definitely give them a call if needed a vehicle for moving 😁
Kristina BDon’t know the woman’s name when I checked in but she was very helpful
Dermot BFantastically convenient. Friendly assistance.
Thomas PExtremely nice and helpful!
Eliot DExcellent customer service, great experience overall.
Kenneth BThe best help I have ever received from any company so kind and helpful I wish they were more people like haya that take good care of customers and make sure customers understand everything I appreciate her and thank god she was there to help if anyone need to call me please do 5184068335
John L