Customer Reviews for The Mailbox Store of Killeen
(U-Haul Neighborhood Dealer)

220 reviews

2904 E Stan Schlueter Loop A102   Killeen, TX 76542

(254) 501-4121

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 501-4121

2904 E Stan Schlueter Loop A102
Killeen, TX 76542

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wilfredo R. 
Rating:
5.0

Great customer service! Will rent from again!

Yancy C. 
Rating:
5.0

Customer did not leave a comment.

Vonetta P. 
Rating:
5.0

Best location I have been to. Process was smooth and quick, great customer service

Helena T. 
Rating:
5.0

Customer did not leave a comment.

ISAI R. 
Rating:
5.0

Keep doing what you are doing.

steve W. 
Rating:
5.0

My house burned the night before I tried to rent a uhaul. Needing a uhaul truck and storage, I just google Uhaul, I'm new to Killeen and is still learning my way. I went to the closest uhaul, and they had no rentals avail. They referred me to another just a tad bit down the road, I went there and the rep was nice but only had 1 available storage at this location. So she made a reservation for me. This spot no one was there. I called the rep back, that was able to give me storage, she made reservations on Stan Schuyler loop. This location nobody was there. I call the rep at the Mailbox Store, he comnfirmed k was supposed to be where I was. So, after all the running around. I called the rep back at the Mailbox store, he was so empathetic in knowing my house had burned and I was from uhaul to uhaul trying to find a truck. I had given up, and about 5 minutes after the empathetic call, with the rep at the Mailbox, he called me back, with not 1 but 2 options available for rental. The most appreciative, the most caring, the most compassionate of all that I experienced, this rep at the Mailbox store work after, his business hours to get me a truck. I can thank them enough.

Danielle F. 
Rating:
5.0

There are no complaints.

VALERIE V. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

The drop off area where you had to leave the truck was not in a secured area. There was no way to lock the truck at drop off and we had to leave the dollies and blankets we had rented to use unsecured in the back of the truck when doing an after hours drop off. Location was in a decent area at least.

Sherry B. 
Rating:
2.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA Z. 
Rating:
5.0

Fast easy process....Nice employees...Will recommend this location to friends and 👪 Family. Thank you

Deja T. 
Rating:
5.0

We were welcome with open arms from the time we walk through the door very professional an knowledge with the Equipment an very helpful..Thank you the Mail Box Store..

Tommie F. 
Rating:
5.0

Customer did not leave a comment.

Junius F. 
Rating:
5.0

Customer did not leave a comment.

Shaki S. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

It ran beautiful and had no problems. Pick up and drop off was a breeze

Angie W. 
Rating:
5.0

Customer did not leave a comment.

Annie C. 
Rating:
2.0

I reserved a utility dolly and furniture pads along with the U-Haul and did not receive those items. Uhaul at this location is overcharged compared to other locations. I brought the truck back late and was charged an extra $100. I used a uhaul from another location they day after, brought it back late and was only charged $20.

Tawana W. 
Rating:
5.0

Awesome people!!

ERWIN M. 
Rating:
5.0

Great customer Service , clean friendly

jennifer M. 
Rating:
1.0

Terrible experience, never will I rent from here again.

Tyra C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR T. 
Rating:
5.0

Awesome Peoples!!!

ERWIN M. 
Rating:
5.0

Great job

HAROLD A. 
Rating:
5.0

Mr Hyde was the epitome of customer service. He was very helpful. I would definitely recommend and do business at this location again.

CERIA C. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

They were very friendly helped me hook up the traulee and made it very easy transaction.

patricia T. 
Rating:
4.0

I was quoted $263 but was charged $351..no explanation

Shelie Wolcott B. 
Rating:
5.0

N/A

Vernon D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Yes the man that helped me was amazing very professional and friendly!!

Christian R. 
Rating:
4.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

The gentlemen at this locations were absolutely outstanding. They were so kind, and helpful! They were friendly and invited and they were stylish! They really do care about their store, their appearance, and their customers. (I know the outfits don't matter but the guy had an awesome red watch! That matched his outfit and his mask and that to me is so cool.) if we ever need uhaul again, or mailing stuff we are going to the mailbox store we went to to get our uhaul! Thank y'all sooooooo much!

Dani H. 
Rating:
5.0

Good customer service.

Elizabeth M. 
Rating:
5.0

Excellent service

VERNON G. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

They were very courteous and polite. They were very professional and a pleasure to deal with. Great service and I am very happy to do business with them again in the future. Thank you.

Jared A. 
Rating:
5.0

Fast, friendly service...will be my go to spot for future needs.

Ivory R. 
Rating:
5.0

Customer did not leave a comment.

Shenita G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The customer service was excellent the representative was very kind and helpful.

Gary H. 
Rating:
5.0

Amazing guys and amazing service. Its worth going out of your way to rent from these guys.

Logan R. 
Rating:
5.0

Customer did not leave a comment.

bryan M. 
Rating:
5.0

Very helpful, since the original rental personnel did not fully commit to my needs. This location went above and beyond to make sure my equipment was received!

MORENO T. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

edward D. 
Rating:
5.0

I did self check in

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

I did a drop off when they were closed.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

NOTHING

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Awesome and courteous service.

james G. 
Rating:
5.0

Customer did not leave a comment.

jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

When I dropped the taillero off, there is not a system in place to validate or verify the trailer was dropped off after hours??

Ronald B. 
Rating:
5.0

Just keep doing what you're doing!!!

sylvia T. 
Rating:
5.0

Great customer service. Everyone is always nice and friendly. Out of all the places in town to rent a Uhaul, this is the only one I will rent from.

Kathy D. 
Rating:
5.0

It took me about 20 minutes to find the actual location of the U-Haul place. The signage for U-Haul was too small and could be better placed. Other then that the employee was awesome, the equipment was in perfect shape and very clean. the overall experience was amazing.

Michael L. 
Rating:
5.0

very friendly and courteous staff.

Juanita A. 
Rating:
5.0

Great customer service. Very efficient and helpful. Will be using this location for all my needs for the rest of the year.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Great customer service. I will recommend this place to a friend.

Solomon O. 
Rating:
5.0

The truck didn't have cruise control. For a two hour drive it would been convenient

Jose S. 
Rating:
5.0

This gentleman went beyond the call of duty. He was extremely helpful.

Rhonda K. 
Rating:
5.0

Excellent customer service!!!!!!!??

christine J. 
Rating:
5.0

I received very good customer service. The equipment met all of my needs.

Walter S. 
Rating:
5.0

Nothing. Customer service was great!

Shawan D. 
Rating:
5.0

Nothing. The man who checked me out was amazing!

Tanisha P. 
Rating:
5.0

Awesome staff inside the location!

Karissa M. 
Rating:
5.0

Me. Kelly, were nice and very Professional. I will be coming back and I will recommend everyone to do business there.

bobby S. 
Rating:
4.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Great service and no comment on how to improve !

william S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

bambi M. 
Rating:
5.0

Customer did not leave a comment.

VERNON G. 
Rating:
5.0

The agent at this location is the best. I've been to the U-Haul store on CTE and didn't this kind of service. He could give them lessons on customer service. I'm very pleased with the location that I picked up my trailer because I got excellent customer service.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

EILEEN R. 
Rating:
5.0

couldn't have been easier.

ian T. 
Rating:
4.0

Customer did not leave a comment.

CELIA R. 
Rating:
3.0

Customer did not leave a comment.

URSULA B. 
Rating:
5.0

Nothing comes to mind.

Tim W. 
Rating:
5.0

Super friendly and a smooth transaction. Definitely would recommend this location. Lee is the best!

Jeremy E. 
Rating:
1.0

Internet was down

DARTANIAN P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

The customer service was great. The trailer that I rented was in good condition. Will definelty used again.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
5.0

I received kind professional service.

valerie P. 
Rating:
5.0

Customer did not leave a comment.

REGINALD C. 
Rating:
5.0

Staff went out of the way to ensure I was taken care of. I was in a rush , and they handled everything fine.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

ANDRE O. 
Rating:
5.0

Very courteous and knowledgeable staff. He listened and understood and recommended the best truck and equipment for my need.

PRIMEROSE F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

luis V. 
Rating:
5.0

The service was excellent, I was glad that I used the mailbox store. They were very helpful and the equipment was in fantastic condition.

liliana G. 
Rating:
3.0

Actually have a staff member working when a customer arrives. Had to wait several minutes to even be greeted.

Jonathon L. 
No reviews have been submitted for this location.

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