The Mane Barn store on Hwy 431 has no staff or trucks, even though we reserved the truck the night before and requested counter service. The Mane Barn 847 Main St Martin, TN 38237 was delapadated and there were pad locks on all the doors. When I requested a call back the perosn who called me back was rude and hung up on me. I woudl have assumed we just got disconnected but she said, "goodbye!!" and hung up..I did not get her name. I did call back amd spoke with Evette and she was so kind and helpful. She was patient because the codes she had were incorrect and she had to try muliple times to get key codes to assist us.
Wyatt T
Customer Reviews for The Mane Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yall over charged an lied about the gas mileage
Amanda MThey are not open from 8:00 to 5:00 They forgot to put us as the remote pickup even though no one is at the location. Some of the experience is not their fault. The UHaul automated verification is slow and very unreliable.
David WI reserved a dolly with my truck, but when it was time to pick up the truck, there was no dolly. How do you move without a dolly?
Juanita VEverything went very well
Kevin TNothing. Everything went great.
Janice BFriendly and helpful
Tina KDropped off after hours
John cEverything was easy well taken care of my recommend to everybody. I really love the 24-hour service where you can use the phone to get everything done
Victor ETruck was filthy inside and out. Attendant, who had to be called to come to site, didn't seem to know the job very well.
LEONARD DNothing
Michael ADifficult to pick up, took 25 minutes, in the cold.
Amanda WAwesome experience!
Ann MLocation was fine with plenty of room to move around my large RV and connect to trailer. Easy to get in and out of as well.
MARLAN FThe air conditioner of the truck did not blow cool air.
John SGreat service pickup and return trailer. Trailer condition very good and pulled excellent behind truck. thank you
Mark GThis was not the original drop off location for this trailer. This location was the 3rd attempt to drop off the trailer. This company was A+++ in accepting the trailer. They need to be put on the list for drop off ASAP. They were awesome!’
Connie RThe personnel was very pleasant and very helpful!!! Will recommend them to everyone. It is awesome to find a business that have personnel that are very helpful and considerate
Thomas TThis man was very polite and after the ordeal I went through with drop off he kept his store open until I arrived.
LEIGH AThe person who helped me was very friendly and helpful. I would highly recommend them.
Kristie KBrandon at The Mane went above and beyond to try to correct the mess dispatch and “reservations” had made. I reserved 20ft truck. It was sent out by dispatch and I was not notified by ANYONE! When Brandon realized what had happened he tried to get a 20ft truck that was sitting in Paris, TN. Less than an hour from Martin. Dispatch told him Paris wasn’t their district. Keith, the district manager said it was. This experience was so unprofessional and irresponsible. I was told I would get a phone call from corporate, that they were looking for a truck. Again, I received no phone call. Brandon at The Mane was very helpful, and drove to Paris to get that truck for me. He gets 5 stars! But U-Haul, I refuse to give you anything. You need to improve your professionalism, your dispatch, and your obligations you talk about in customer service. I will never have anything good to say about U-Haul.
Karen DThe people are super friendly and the equipment was clean. We highly recommend and will be using them again in the future.
Roger J