Customer did not leave a comment.Harold J.
Customer Reviews for The Marathon Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation location changed the day prior to pick up. We had to travel quite a distance to the new location. The drop off location was so desolate we called the 1-800 number to confirm that it was a drop off spot and there was not a drop off box for the key so we were very uneasy leaving it there. The customer service representative on the phone assured us that we were in the right place. Our first experience renting a uhaul was very easy and professional. This experience was the exact opposite.Kari D.
Man at location did not help me (69 yr. old) attach this heavy trailer to my truck. He did however come out and checked everything was working.George D.
Had to pick up replacementwilliam R.
Nice man. Easy registration.Owen B.
Everything went great.Owen B.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Tamara W.
Customer did not leave a comment.Baylee S.
Your all doing just fine thanks.Eduardo S.
You all charged me for equipment I did not receive, the store was not open at 6 am and the key was not left in the mobile drop box ( I waited 45 mins) , I was charged for gas I did not use, mileage I was never able to verify and time I did not use the vehicle. I have submitted a complaint #2915643. The owner of this store was ridiculous and extremely unprofessional!Enjoli W.
Customer did not leave a comment.MARIE S.
There are 2 Marathon stations in Cottonwood. This location is on the Alabama/Florida line in Alabama.Kenneth R.
Better computer systemTamalie A.
Customer did not leave a comment.Josoph B.
The owner was extremely helpful in connectioning my U-Haul dolly for me.pamela R.
The man was very helpful and explained every thing to meNaomi R.
Pickup location was great. The owners very friendly and courteous. I would recommend this location to everyone.Angele H.
The guy tried to charge me 200 more dollars than what the reservation said. Then wouldn't give it to us for anything less than 100 more. He was rude and disrespectful.McKenzie B.
Customer did not leave a comment.will S.
I got there the lady told me to unhook the trailer myself because her husband was sleep. I told her I didn't know how to unload the trailer. They are very unprofessional wanted me to back up my truck to unhook the trailer. I will never do business with them again.Colibranna P.
Customer did not leave a comment.brent W.
Customer did not leave a comment.Sammy H.
Excelent Location and ServiceBeikel G.
Customer did not leave a comment.gerald H.
Customer did not leave a comment.fred C.
Fast courtious service!! And on a Sunday!!LYNN W.
Customer did not leave a comment.Jerry H.
No one on duty could check me in. Only took my name and email address and stated they would send an email indicating if there were any further charges required. They were prompt about emailing however.Joseph S.
I have rented at this location before, nice location and close to my home.johnny M.
Customer did not leave a comment.Jonathan T.
Good experience; no recommendationsStuart S.
Jay Was very helpfulsteve D.
We came in after the posted uhaul hours, but the store clerk checked us in and was very helpful.Dorcas A.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.Sharon K.
Only one concern. After hooking up the trailer I noticed that the light cable was too short and would not reach the plug on my truck. I had to find an extension cable on one of the other trailers.Chris B.
Customer did not leave a comment.David L.
Customer did not leave a comment.Phil B.
The lights did not work it drove horrible keep shutting off smelled like ashes.Shicala D.
First of all we were supposed to pick the trailer up in Dothan Al. But although reservations and advanced payment was made no trailer was there for us and we had to go out of Dothan to cottonwood to find one causing an hour delay at least. We then later had a tore shred on us with a two wait for a repair truck to respond. Very poor service indeed.Orrie M.
Look over the truck before rental. The check engine light was on as soon as I cranked it. I personally checked the fluids and hoses and belts. Probably a sensor or something. As I stopped at my house ten miles up the road I noticed the passenger wiperblade was about to fall off. It had been that way for awhile the window was scratched. I just took the one from my personal truck and put it on there til I returned the truck today.CHARLES P.
At drop-off, woman running the counter did not know how or was unable to close the rental agreement. When I asked for some form of document showing trailer was received/checked in, all she could do was write on a piece of paper with date/time, unit number and she signed it. She also said she was glad it was a drop-off and not a pick-up because she didn't know how to do a pick-up. I have little confidence in this location/facility.CARL D.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.sarah L.
Customer did not leave a comment.Michael J.
offered no help or information, we had to hook trailer up ourselves with no one. we were on our own with everything.ROGER S.
no help whatsoeverRoger S.
u haul has a problem with the way they provide trucks and the locations they make you have to use and then charge you for the inconvience - not happyChrista M.
Only one person working. Not very knowledgeable about uhaul rental. Took long time with errors in charges. Had to hook up trailer myself.Gene M.
Get someone there who can do the paperwork and hook up the equipment.Glen R.
Customer did not leave a comment.DWIGHT B.
very expensive for a car trailer.. of course when you have to have one you pay what you have to.brenda W.
Customer did not leave a comment.SUE O.
Customer did not leave a comment.doug O.
Customer did not leave a comment.MARIA M.
I rented a 6 x 12 trailer to move my daughter. It had a built in hydraulic brake on the hitch. IT WAS HORRIBLE. THE DARN THING BOUNCED AND SHOOK OUR GMC YUKON ALL THE WAY UP AND BACK. 600 MILES OF HELL ON WHEELS. This design was a terrible idea, and had no practical function what so ever. I may never use U-Haul again. To make things worse, we ended up not needing it for the trip back, and when we called U-Haul to offer to drop it off close to where we were, they informed us it would cost US over $300 to do that. So instead of saving the wear and tear on the trailer and tires, U-Haul, in there infinite wisdom, wanted to stick it to us. Needless to say, we brought the thing 300 miles home with us, shaking and jerking the entire ride. P.S. We picked it up at a convenient store where the owners barely spoke English, they didn't inspect it before we took it, and they didn't inspect it when we brought it back, but delayed us from leaving because they couldn't locate the one, and obviously only, person that could check it in.Keith F.
Thank you for being open on SundaySherry T.
Never deal with this location due to the way the person at this location treated me!!!!!!!KEN G.
Customer did not leave a comment.SHANNON J.
i told the dealer that the oil on the dipstick was barely registering on dipstick he told me to just put key in it and go by the time i reached my house 20 miles away the oil light was on in dash so i called uhaul and the roadside service asked if i would put in a couple of quarts of oil which i did not mind since we were driving the uhaul all the way to springfield,mo the equipment should be ready to gojeff D.
Customer did not leave a comment.MAURA R.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Rhonda K.
Customer did not leave a comment.MIKE W.
The guy renting the Uhaul to us did not seem like he knew what he was doing. The whole process took a VERY VERY long time and we asked for a 20' truck and got a 17' truck. Also, this is where I was texted that I was supposed to pick up the truck and it turns out my pick up location was somewhere completely different and a Uhaul lady even called me to see if I wanted to pick up the truck when I already had one. It didn't make a lot of sense to me.RACHEL B.
Customer did not leave a comment.SHANE C.