Better signage, I circled the parking lot twice before saw where the location was.
Chris R
Customer Reviews for The Mattress Suite LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for gas that was not in the truck at the time of pick up. I have talked to customer service, with picture proof of the gas and milage. Nothing has been done since and I've been charged even more money
Kathryn MVery convenient, pleasant and efficient place to rent a U-Haul. Very pleased with the service.
Kenneth MThe pickup location/staff/and truck were great! The gentleman at the store was very helpful. UHaul itself is where the problem occurred. We made the reservation the previous day via the mobile app. When we got to the store to pickup our UHaul, we were advised that they didn't have that truck there. The nice lady at this store contacted UHaul and they rerouted our reservation to another location - several miles away. The gentleman at the second location was able to get us a discount, which we truly appreciated. Just be aware that just because you reserve a truck at a specific location, doesn't mean that it will actually be there for you to pickup.
Charles HLack of a year
JORDAN RI assume this is a much more pleasant experience when pickup is done with someone on the staff and not self/personal-pickup. However, I can't recommend this site for multiple reasons: 1. I rented a larger truck for a larger amount of money because I was told a cargo van was not available and there clearly was one. 2. The pickup-area is in the back of the business and is very unmonitored and not secure. Did not really feel safe dropping it off in the evening. 3. The truck bed was full of debris and post-it notes and not swept. And there was dirt on the floor pad for which I am hoping I will not be blamed.
Thomas DVery friendly professional and helpful A+
Brian MValeri was great. She was very friendly and helpful. We would definitely rent from her again.
Celina DThe truck is shot. Drivers door won’t close properly. Wiper blades shot. Truck body has soooo many damage dots on it. Truck was JT ready for pick up at schedule time. Had to return to the rental place several hours later to get the truck. No call from the location stating the truck was late.
Wendell R