Customer Reviews for The Moose Storage
(U-Haul Neighborhood Dealer)

167 reviews

521 5th St   Moose Lake, MN 55767

(218) 485-3648

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(218) 485-3648

521 5th St
Moose Lake, MN 55767

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

The gentleman that helped me was extremely pleasant to work with and made the pick up and learning about the trailer very, very simple! Thank you!

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
1.0

2nd experience with this location. Both times the reservation was made/paid online. When we arrived at the location, doors are locked with a sign to call and the owner can meet us within around 20 minutes. Both times we waited over 40 minutes. After the owner arrives, we have to wait for the computer to load, review the contract, verbally verify information, pick out which trailer, go back in and assign it.........Both times we have left the facility more than 1 hour past our reservation time. We have needed the trailer to pick up items we purchased online through Craigslist and were meeting other people at a neutral location. So the owners inability to have our reservation ready does not just impact us, but the lives of the people waiting on us. We will not rent from here again. This last experience was infuriating.

Selena S. 
Rating:
5.0

Andy bent over backwards to make this happen for us since it was an emergency trip. I am extremely grateful for his expertise in making it happen and his attitude of support for our situation. Becky Lourey

Becky L. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO C. 
Rating:
2.0

Customer did not leave a comment.

CALEB O. 
Rating:
3.0

Be open on time

Richard R. 
Rating:
3.0

The staff at this location was not very friendly or helpful at all. Will not rent from this location again.

LAWRENCE C. 
Rating:
5.0

It would be nice, if there was some box inventory at this location. otherwise no complaints

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

No one was present even though the hours were posted as open. but they had a security camera and the owner was able to communicate with us.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

My expectations were met . Great job .

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

This is one of the best locations I've used renting from uhaul.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

TREVOR W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

My only problem is I was told a price, and when it was charged to my account it was more than agreed to, without explanation.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Karry W. 
Rating:
4.0

The owner was very helpful in that all was made sure that the trailer was in good condition and operable b/4 it left the lot. Thanks Ed

PATRICK C. 
Rating:
5.0

Very friendly and welcoming

Nicole K. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
2.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J M. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Nice gentlemen at the location. Very polite. The pick up location and timing were a great fit for my trip and hauling needs. The location is clearly a low volume location given the size of the community. Folks renting from this location should not anticipate a service desk and the staff of a higher volume location.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Overall I think Andy did a good job of taking care of us and answering questions.

Terri K. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great service

Andrew N. 
Rating:
5.0

Andy at U-Haul in Moose Lake MN was very easy to work with and had the truck i reserved waiting in the lot to pick up at his location. Would recommend Andy for anyone's U-Haul needs.

Loreen K. 
Rating:
4.0

Customer did not leave a comment.

Josh S. 
Rating:
3.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Gas tank should always be full when picking up. The pick up process took more time than it should.

Tammy M. 
Rating:
5.0

The service from the Moose Lake location was great and will recommend doing business with them. On another note...The corporate U-Haul customer service department and scheduling personnel need to overhauled, especially the online and smartphone app! If you have to call and extend the rental, you'll spend 25 to 30 minutes each time you call! When you drop off the vehicle and the location is closed, you could end up like I did and the smartphone app wouldn't work due to the cellular system being overloaded. I even tried going to a wifi hotspot and couldn't access their system. After spending over an hour to return the truck by smartphone. I gave up and left the keys in the drop box. I then went home to where my internet access was good, but their online system wouldn't work because you have to be with the truck. I spent almost 2 hours on the phone with corporate representatives and got nothing, but frustrated! They could not offer any help or solution and said that due to not registering the drop off, even though I had taken a picture of the dash showing the truck ID, mileage, and tank level, there would be extra charges...They wouldn't let me talk to a supervisor or give me any names or direct phone numbers, so I could spend another hour or more trying to straighten this out after the truck was checked in the morning. The system they had 2 years ago was so much more convenient and faster. I won't do business with the corporation any more! The local guy took care of me and cut my bill by 1/3 and he'll get my business again! The U-Haul Corporation SUCKS!

Robert B. 
Rating:
1.0

The employee that operates the moose lake location was rude, short and acted as if it was a nuisance to assist us in the rental.

Jonathon J. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

The 24/7 pickup using the app was terrible. After more than 15 minutes - with no interim response to chat I sent - location owner contacted u-haul district manager, who interrupted the online pickup process and completed over the phone with me. Thank goodness location owner was there to help!!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
3.0

We just dropped the trailer. We did not see any personel.

Susan B. 
Rating:
3.0

Store not open. Called the number listed. He told us where to park the vehicle. No personal service, but small town, so was very grateful for having it there. Was very nice on phone.

Marshall R. 
Rating:
5.0

Very helpful and knowledgable

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
1.0

Have a rep available at the office not go to their doctors and abandon their post with no means available to obtain a key and then have inept telephone operators answering the phone that refuse to give you the code so that we may obtain our key to the truck that I had already paid for bad bad bad

Diane S. 
Rating:
1.0

Our reserved UHaul truck was not available as promised in Duluth so we had to drive 4 hours to secure a truck. Set us back quite a bit. Tom Pellegrino

Terry P. 
Rating:
3.0

Reduce the time it takes to check out!

Dennis A. 
Rating:
3.0

Here's the thing, you guys need a program that will update your system online!!! After I booked it, I received a call from a very nice lady to tell me that they don't have the U-Haul I booked 2/3hrs ago at that location. Then I called the next day, I was told on the phone that I had to do a “one way” then the next day after I parked my truck in Forest lake, I get a text with the address to drop off in moose lake. So I ended up spending more time, gas, money and effort than needed. Not happy and probably won't use for a long time. And yes, of course I complained to my friend!!!

Garrett L. 
Rating:
3.0

Location was a mess- cluttered office with a dirty food plate on the counter among other papers and junk

Cheryl M. 
Rating:
2.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Always use this location, staff are really great to work with.

GARRET G. 
Rating:
4.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Severt G. 
Rating:
2.0

Customer did not leave a comment.

Linda M. 
Rating:
2.0

The person at Moose Lake is rarely there. I had talked to him by phone about a trailer that was there. By phone only. Was told we had to get on internet to reserve. It is not a station where someone is there. Once we made the reservation by computer, Jennifer at U-Haul called us to say that he had rented out the trailer and the closest would be Pine City. Certainly made it hard for us. Was rather discouraged about that. But Jennifer took care of us for Pine City.

Mari S. 
Rating:
5.0

Customer did not leave a comment.

Elaine F. 
Rating:
1.0

This location was not chosen by me and was extremely out of the way for my move.

ryan R. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

Lexie C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Lalonne S. 
Rating:
5.0

Andy did a great job! He was so helpful. Great customer service!

Michael D. 
Rating:
5.0

Andy is great to work with!

Stephen T. 
Rating:
5.0

Andy was very helpful and great to work with. I would recommend this company.

Jennifer W. 
Rating:
2.0

My original drop off was Hermantown MN and when I got there the guy in Moose Lake said his computer was saying I should drop off in Superior Wi because it was closer. We did that and when I dropped it off I told superior wisconsin that and they said no that is not closer. So I was over the 2 miles. Superior was about 6 miles further then the Hermantown drop off.

Tim S. 
Rating:
5.0

went well easy pickup easy drop thx

Janette K. 
Rating:
5.0

I have used this location for other rental equipment previously and they are very good.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Joan L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Final check out was too time consuming.

George R. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

don W. 
Rating:
4.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Andy really went above and beyond to help us on a Saturday evening after normal hours VERY IMPRESSED!!

Scott P. 
Rating:
4.0

Customer did not leave a comment.

Curtis W. 
Rating:
4.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
3.0

The UHaul was filthy on the inside. I spent half an hour Vacuming out dog hair. I had to clean the interior before we could use the vehicle.

Tammara K. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

selena S. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

Andy was a pleasure to deal with

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Appreciate the customer services

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

hours are limited but worked. Very nice person.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
No reviews have been submitted for this location.

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