Customer Reviews for The Moose Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Moose Storage

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Michael K.
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Customer did not leave a comment.

Terri K.
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Overall I think Andy did a good job of taking care of us and answering questions.

Michael C.
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Andrew N.
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Great service

Loreen K.
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Andy at U-Haul in Moose Lake MN was very easy to work with and had the truck i reserved waiting in the lot to pick up at his location. Would recommend Andy for anyone's U-Haul needs.

Josh S.
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Kathryn M.
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Scott H.
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Tammy M.
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Gas tank should always be full when picking up. The pick up process took more time than it should.

Robert B.
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The service from the Moose Lake location was great and will recommend doing business with them. On another note...The corporate U-Haul customer service department and scheduling personnel need to overhauled, especially the online and smartphone app! If you have to call and extend the rental, you'll spend 25 to 30 minutes each time you call! When you drop off the vehicle and the location is closed, you could end up like I did and the smartphone app wouldn't work due to the cellular system being overloaded. I even tried going to a wifi hotspot and couldn't access their system. After spending over an hour to return the truck by smartphone. I gave up and left the keys in the drop box. I then went home to where my internet access was good, but their online system wouldn't work because you have to be with the truck. I spent almost 2 hours on the phone with corporate representatives and got nothing, but frustrated! They could not offer any help or solution and said that due to not registering the drop off, even though I had taken a picture of the dash showing the truck ID, mileage, and tank level, there would be extra charges...They wouldn't let me talk to a supervisor or give me any names or direct phone numbers, so I could spend another hour or more trying to straighten this out after the truck was checked in the morning. The system they had 2 years ago was so much more convenient and faster. I won't do business with the corporation any more! The local guy took care of me and cut my bill by 1/3 and he'll get my business again! The U-Haul Corporation SUCKS!

Jonathon J.
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The employee that operates the moose lake location was rude, short and acted as if it was a nuisance to assist us in the rental.

Robert W.
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Jason H.
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Mike S.
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The 24/7 pickup using the app was terrible. After more than 15 minutes - with no interim response to chat I sent - location owner contacted u-haul district manager, who interrupted the online pickup process and completed over the phone with me. Thank goodness location owner was there to help!!

Daniel R.
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Richard K.
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mark H.
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Susan B.
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We just dropped the trailer. We did not see any personel.

Marshall R.
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Store not open. Called the number listed. He told us where to park the vehicle. No personal service, but small town, so was very grateful for having it there. Was very nice on phone.

Andrew N.
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Very helpful and knowledgable

John E.
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Mike R.
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Diane S.
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Have a rep available at the office not go to their doctors and abandon their post with no means available to obtain a key and then have inept telephone operators answering the phone that refuse to give you the code so that we may obtain our key to the truck that I had already paid for bad bad bad

Terry P.
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Our reserved UHaul truck was not available as promised in Duluth so we had to drive 4 hours to secure a truck. Set us back quite a bit. Tom Pellegrino

Dennis A.
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Reduce the time it takes to check out!

Garrett L.
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Here's the thing, you guys need a program that will update your system online!!! After I booked it, I received a call from a very nice lady to tell me that they don't have the U-Haul I booked 2/3hrs ago at that location. Then I called the next day, I was told on the phone that I had to do a “one way” then the next day after I parked my truck in Forest lake, I get a text with the address to drop off in moose lake. So I ended up spending more time, gas, money and effort than needed. Not happy and probably won't use for a long time. And yes, of course I complained to my friend!!!

Cheryl M.
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Location was a mess- cluttered office with a dirty food plate on the counter among other papers and junk

David F.
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GARRET G.
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Always use this location, staff are really great to work with.

Wendy B.
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Tina P.
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Mark O.
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Tom H.
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Severt G.
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Linda M.
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Mari S.
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The person at Moose Lake is rarely there. I had talked to him by phone about a trailer that was there. By phone only. Was told we had to get on internet to reserve. It is not a station where someone is there. Once we made the reservation by computer, Jennifer at U-Haul called us to say that he had rented out the trailer and the closest would be Pine City. Certainly made it hard for us. Was rather discouraged about that. But Jennifer took care of us for Pine City.

Elaine F.
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ryan R.
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This location was not chosen by me and was extremely out of the way for my move.

Trevor W.
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Lexie C.
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Eric S.
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Lalonne S.
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Michael D.
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Andy did a great job! He was so helpful. Great customer service!

Stephen T.
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Andy is great to work with!

Jennifer W.
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Andy was very helpful and great to work with. I would recommend this company.

Tim S.
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My original drop off was Hermantown MN and when I got there the guy in Moose Lake said his computer was saying I should drop off in Superior Wi because it was closer. We did that and when I dropped it off I told superior wisconsin that and they said no that is not closer. So I was over the 2 miles. Superior was about 6 miles further then the Hermantown drop off.

Janette K.
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went well easy pickup easy drop thx

Peter S.
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I have used this location for other rental equipment previously and they are very good.

Joan L.
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John F.
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George R.
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Final check out was too time consuming.

Lisa H.
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Donald W.
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don W.
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Todd T.
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Scott P.
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Andy really went above and beyond to help us on a Saturday evening after normal hours VERY IMPRESSED!!

Curtis W.
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Todd T.
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paul G.
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Tammara K.
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The UHaul was filthy on the inside. I spent half an hour Vacuming out dog hair. I had to clean the interior before we could use the vehicle.

Michele C.
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selena S.
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Gary N.
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Richard B.
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Andy was a pleasure to deal with

Jennifer H.
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Stephen S.
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Tony H.
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Appreciate the customer services

Nancy R.
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Gary N.
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hours are limited but worked. Very nice person.

Paul K.
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Andrew N.
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Jerry M.
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Jerry M.
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Karina S.
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Keith S.
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mark V.
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Michael H.
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Give them a raise

Michael W.
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Michael H.
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Scott B.
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john U.
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ANDREW N.
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William S.
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SEVERT G.
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good experience

sara K.
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SEVERT G.
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paul G.
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Tim G.
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He treated me like shit and as he thought I might try to steal a trailer.. Didn't have a light working on trailer and said it was checked out,

czeslaw K.
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Trailer and equipment is great but the location has no maintenance facility and person running this U-Haul location office is in desaray. He has no knowledge of repairs or parts in his store if need it. No "store" per say. No displays of boxes or other stuff like tapes etc. Messy and dirty. I know it's private and it's Minnesota. Please do not use my references for your follow up with the owner. Thank You CK

DAVID V.
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manny P.
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William H.
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paul S.
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Not necessary!!!!

joe S.
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Brian H.
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Bill F.
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John F.
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Great service and very courteous.

Brad S.
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KENNETH W.
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No reviews have been submitted for this location.

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