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DWAYNE B
Customer Reviews for The Narrowsburg Union LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
trailer was incorrectly connected. Employees were misinformed , poorly trained .
JOSEPH WWas very good
BENTLEY MMaintain your vans cleanliness and operability. There were lights on the dash for the battery, the sliding door wouldn't even open. The cab was filthy with gummies on the floor and food wrappers in the cup holders. No one had inspected this vehicle before I took it out. And clearly they haven't been inspecting this vehicle for some time now.
Kelly COffice was closed when we arrived. There was no cellphone service or internet so it was impossible to pick up the van without driving somewhere else to get service so we could call customer service and also use the app. Also, the inside of the truck where the cargo goes was filthy! Shame on U-haul! Very disappointing. Why do you use this location when it’s impossible to use your app or reach your customer service reps to be able to check in and get the keys???
Karen SBetter signage for the desk or office location within the building.
hedy sRebecca went above and beyond to make sure our move happened easily and well.
SUZANN MSuper nice people. Willing ton work with you and always has a helping hand.
BRITTANY BNothing the young lady working couldn’t have been nicer.
LAWRENCE FEvery thing was very professional
LARRY OGreat customer service and the truck drove well.
Vincent JVery nice staff
terrance bI highly recommend the Narrowsburg Union location. The person onsite was very friendly and helpful!
Markus WNo personnel present but won't let me submit with Not Applicable
Patricia KAlways make sure the gas tanks are full,before customer rents,and check condition of vehicle with customer before departing from parking lot.Other than above mentioned,I was very satisfied with your service and personal.
Anthony MWe booked a pickup at a location, that was on our way to our destination. The next day we received an email, that we needed to pickup the truck at a different location, IT PUT 50 MILES ADDED TO OUR MILAGE!
Phillip LVery streamlined process and user friendly. Would definitely recommend
RYAN PI was reassigned to this location only a few hours before my reservation. THERE IS PRACTICALLY NO CELL RECEPTION HERE, MAKING 24/7 AUTOMATIC CHECKOUT NEARLY IMPOSSIBLE. I called support, who could give me no alternatives to checking in. Ultimately she put me on hold for twenty minutes before hanging up. This site should not offer 24/7 pick up.
Patrick GAddress issues listed above
Thomas MI believe Doreen is who assisted me when l dropped off tbe truck and she was great! Super kind. And the l had a woman named Karen l believe assist me with extending my reservation since the Uhaul app was not working. I definitely highly recommend these 2 customer service agents for excellent service.
Bonnie MThe staff was incredibly helpful - efficient and fast. Location is perfect and pickup and drop-off was very fast. Fantastic location.
Mark MNothing! It was a great experience certainly would be using it again
Matthew DBetter signage to indicate office location. Great folks and great experience.
Jim KThe service was excellent. The front desk person was so thoughtful that she could represent the "face" of U-Haul. I had an excellent customer experience. Raphael Santore
Raphael SFloor of the truck was sticky
Joncy BI would say offer at least 2 vans at this location. The staff is excellent and made my experience there very satisfying.
John BThe wire harness for the lights was missing from the trailer so I had to purchase one from a parts store in order use the trailer legally. I tried to call the pick-up location once I realized it wasn’t provided but they were closed already. I tried to report it on the link provided in a text I received but the link wouldn’t work. If the hook-up picture taken by the pick-up location attendant is reviewed you will see there is no wire harness for the lights in the picture.
Charles BI really don't see any reason you need to improve the staff are fantastic
Gary SBetter care of the equipment.
Albee Bbest return ever turn the key and go .
samuel DAgain, location was not at fault. Corporate uhaul was.
Anton SChecked in and came after hours, did not get code to open lock box upon check in. Called uhaul and waited 40 minutes for some one to call us back, had to reset several times and talked us through it for 45 minutes. Nightmare but Natalie the agent was a trooper.
Benjamin KClean your trucks
Marcio ALeft rear caliper or something on brake was hung up after driving 15 miles / colluded of fried egg on tire it was so hot/ never used it to move/ messed up my whole day. Gas reading was wrong in truck/was not cleaned out from prior rental!
EDWINW Mhave more auto transport trailer 's
Gary SThe truck seats were horrible they are the cheapest seats that can be bought. UPGRADE THEM. Everything else was great.
Larry BI really didn't see anything you could improve on
Gary SBetter Equipment. This truck needs some front end work. Play in the Steering was horrible.
Chris RPleased with my experience. The hand crank that raises and lowers the car trailer was needing maintenance.
Brian PThe floorboards were a little muddy at my time of rental, but it has just rained the night before and it wasn't that big of a deal.
Connor SGreat experience, Rebecca was a terrific liaison. I will be back for another rental because of the great service.
John cVery friendly and helpful staff, I'm suffering with a back injury and they helped me alot. A++
Richard Kbetter equipment
joseph bn/a
Samuel DGas was at 7/8 filled to start. I took a picture and I called the office, they would get with the management. I did fill it up at the end. Couldn’t figure out how to turn on the interior light.
JILLE PBetter explanations on online orders
KYLE CNothing
Patti WThis has nothing to do with this location or the vehicles.. CORPORATE IS DISGRACEFUL...I BOOKED 3 TRUCKS IN HONESDALE 8 MILES FROM MY LOCATION...AND 48 HOURS PRIOR I AM INFORMED I NEED TO PICKUP 2 OF THE VEHICLES IN 2 DIFFERENT LOCATIONS AND 30 MILES EACH WAY FROM ME. THE 3RD VEHICLE HAD NOT BEEN ASSIGNED YET.....I WAS TOLD I WAS RESPONSIBLE FOR THE ADDED MILEAGE.. BECAUSE OF THE TIMELINESS OF MAKING ARRANGEMENTS TO GET TO BOTH PLACES IN OPPOSITE DIRECTIONS...I COULD NOT COMPLY WITH 24 HOUR USAGE...SO HAD TO EXTEND ANOTHER DAY FOR BOTH VEHICLES. WHEN I EXPRESSED MY DISSATISFACTION AND DISAPPOINTMENT TO YOUR CUSTOMER SERVICE REP, I WAS TOLD THAT'S THE WAY IT GOES... I ASKED AGAIN ABOUT THE 3RD RESERVATION...AND WAS TOLD HE WOULD CHECK INTO IT...PUT ME ON A 5 MINUTE HOLD AND SAID HE COULD GET ME A 10 FOOT TRUCK INSTEAD OF THE 15 I RESERVED AND THAT IT WAS IN SCRANTON 50 MILES AWAY...I DECLINED AND CANCELLED THE RESERVATION..... YOU GUYS ARE NOT CUSTOMER FRIENDLY...NOR ACCOMMODATING. OR UNDERSTANDING TO THE COSTS. I'LL BE SURE TO TELL PEOPLE I KNOW HOW POOR YOUR SERVICE IS.
Kille SRebecca at the Narrowsburg Union fielded my phone call, set up my rental and also checked me out when I returned the truck. Rebecca was personable, friendly and knowledgeable. Great experience.
Densie BThe truck wasn't cluttered but it was sorta dirty inside -- muddy floor, etc. Overall a good experience though.
John O