Customer Reviews for The Narrowsburg Union LLC
(U-Haul Neighborhood Dealer)

131 reviews

7 Erie Ave   Narrowsburg, NY 12764

(845) 252-3550

Hours

  • Mon–Sat
    8 am–6 pm
  • Sunday
    8 am–5 pm

Services at this Location:

Contact Us

(845) 252-3550

7 Erie Ave
Narrowsburg, NY 12764

Services at this Location:

Hours

  • Mon–Sat
    8 am–6 pm
  • Sunday
    8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

CraigJon M. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
4.0

Customer did not leave a comment.

Marlo S. 
Rating:
4.0

Customer did not leave a comment.

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

I really don't see any reason you need to improve the staff are fantastic

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Annette N. 
Rating:
5.0

Customer did not leave a comment.

vivian S. 
Rating:
4.0

Better care of the equipment.

Albee B. 
Rating:
5.0

best return ever turn the key and go .

samuel D. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
5.0

Customer did not leave a comment.

Carmelo P. 
Rating:
5.0

Again, location was not at fault. Corporate uhaul was.

Anton S. 
Rating:
4.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Dale E. 
Rating:
3.0

Customer did not leave a comment.

Randy K. 
Rating:
3.0

Checked in and came after hours, did not get code to open lock box upon check in. Called uhaul and waited 40 minutes for some one to call us back, had to reset several times and talked us through it for 45 minutes. Nightmare but Natalie the agent was a trooper.

Benjamin K. 
Rating:
3.0

Clean your trucks

Marcio A. 
Rating:
4.0

Customer did not leave a comment.

Walter U. 
Rating:
1.0

Left rear caliper or something on brake was hung up after driving 15 miles / colluded of fried egg on tire it was so hot/ never used it to move/ messed up my whole day. Gas reading was wrong in truck/was not cleaned out from prior rental!

EDWINW M. 
Rating:
5.0

have more auto transport trailer 's

Gary S. 
Rating:
5.0

The truck seats were horrible they are the cheapest seats that can be bought. UPGRADE THEM. Everything else was great.

Larry B. 
Rating:
5.0

I really didn't see anything you could improve on

Gary S. 
Rating:
4.0

Better Equipment. This truck needs some front end work. Play in the Steering was horrible.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Pleased with my experience. The hand crank that raises and lowers the car trailer was needing maintenance.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Riccardi J. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

The floorboards were a little muddy at my time of rental, but it has just rained the night before and it wasn't that big of a deal.

Connor S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTB K C. 
Rating:
5.0

Great experience, Rebecca was a terrific liaison. I will be back for another rental because of the great service.

John C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTN T. 
Rating:
4.0

Customer did not leave a comment.

MICHAELDON F. 
Rating:
5.0

Very friendly and helpful staff, I'm suffering with a back injury and they helped me alot. A++

Richard K. 
Rating:
5.0

better equipment

joseph B. 
Rating:
4.0

n/a

Samuel D. 
Rating:
5.0

Gas was at 7/8 filled to start. I took a picture and I called the office, they would get with the management. I did fill it up at the end. Couldn't figure out how to turn on the interior light.

JILLE P. 
Rating:
5.0

Better explanations on online orders

KYLE C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Nothing

Patti W. 
Rating:
1.0

This has nothing to do with this location or the vehicles.. CORPORATE IS DISGRACEFUL...I BOOKED 3 TRUCKS IN HONESDALE 8 MILES FROM MY LOCATION...AND 48 HOURS PRIOR I AM INFORMED I NEED TO PICKUP 2 OF THE VEHICLES IN 2 DIFFERENT LOCATIONS AND 30 MILES EACH WAY FROM ME. THE 3RD VEHICLE HAD NOT BEEN ASSIGNED YET.....I WAS TOLD I WAS RESPONSIBLE FOR THE ADDED MILEAGE.. BECAUSE OF THE TIMELINESS OF MAKING ARRANGEMENTS TO GET TO BOTH PLACES IN OPPOSITE DIRECTIONS...I COULD NOT COMPLY WITH 24 HOUR USAGE...SO HAD TO EXTEND ANOTHER DAY FOR BOTH VEHICLES. WHEN I EXPRESSED MY DISSATISFACTION AND DISAPPOINTMENT TO YOUR CUSTOMER SERVICE REP, I WAS TOLD THAT'S THE WAY IT GOES... I ASKED AGAIN ABOUT THE 3RD RESERVATION...AND WAS TOLD HE WOULD CHECK INTO IT...PUT ME ON A 5 MINUTE HOLD AND SAID HE COULD GET ME A 10 FOOT TRUCK INSTEAD OF THE 15 I RESERVED AND THAT IT WAS IN SCRANTON 50 MILES AWAY...I DECLINED AND CANCELLED THE RESERVATION..... YOU GUYS ARE NOT CUSTOMER FRIENDLY...NOR ACCOMMODATING. OR UNDERSTANDING TO THE COSTS. I'LL BE SURE TO TELL PEOPLE I KNOW HOW POOR YOUR SERVICE IS.

Kille S. 
Rating:
5.0

Customer did not leave a comment.

Josef S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Rebecca at the Narrowsburg Union fielded my phone call, set up my rental and also checked me out when I returned the truck. Rebecca was personable, friendly and knowledgeable. Great experience.

Densie B. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The truck wasn't cluttered but it was sorta dirty inside -- muddy floor, etc. Overall a good experience though.

John O. 
Rating:
5.0

nothing really great experience all the way around

ROBERTJACOB S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

LORNAANGELA A. 
Rating:
5.0

Customer did not leave a comment.

Tyree M. 
Rating:
5.0

Perfect drop off location. Lots of space in the parking lot. Well posted signage made trailer drop off and self return using the uHaul app a breeze. Will only use this drop off location in the area moving forward.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

MARGARETMUNROE L. 
Rating:
3.0

The original return location was 121 miles from residence and seems excessive. Narrowsburg was only 24 miles.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

nothing

EDWARDV M. 
Rating:
5.0

Don't know. I was satisfied.

Martin C. 
Rating:
3.0

The truck had a hole in the top of the fuel tank and would leak gas when you filled it up. Also the steering felt like it would fall apart at any moment. I can't believe they they would give me such a dangerous vehicle.

JOHN ALEXANDER C. 
Rating:
5.0

Very nice staff found to be very accommodating at Narrowsburg pickup location

THOMASE M. 
Rating:
1.0

I am very unhappy by the service rendered when I drop off véhicule. I experience a lack of customer service which I have always enjoyed at that location & felt short of it this time when a call could have elivate an extra gas charge. I am very disappointed by the way my complaint was handled as well.

JULIETTESANDRINE H. 
Rating:
5.0

the team at the Narrowsburg Union could not have made it easier to rent with UHAUL

JASONR C. 
Rating:
4.0

When someone rents something online don't give it away.

PATRICIAA B. 
Rating:
5.0

When I couldn't get a uhaul anywhere I called and one was there for me.I am going to use them from now on.They are very friendly and reliable.

Patricia B. 
Rating:
2.0

Did not know I would have to drive almost an hour to pick up truck till that morning? It is a very remote area Was very disappointed Put us behind in planned move over 3 hours Did not get the promised $50 guarantee!!!

Mary S. 
Rating:
5.0

Staff was friendly, helpful, polite and professional! You could not ask for more. I would highly recommend this location for renting the equipment they may have.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

LOUIS ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Clean mirrors and windshield with solvent to remove bug stains etc. staff was knowledgeable, courteous & helpful

IANS M. 
Rating:
5.0

Very helpful considering a strange situation (store wasn't actually open when I arrived).

Alexander K. 
Rating:
4.0

Customer did not leave a comment.

Anna G. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH H. 
Rating:
5.0

Already recommended someone. Quick and fast .Great

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

PATRICKARMAND M. 
Rating:
5.0

All was really super here as well

Nancy M. 
Rating:
1.0

Trailer was put on hitch and chains incorrectly, not secured. I had to correct it myself and then the team at Scranton UHaul had to re-attach. Also discovered two right tires were flat, there was a light out, and the seal in the door had a split, which allowed water to come in, potentially destroying an expensive TV. Of additional interest may be the fellow dressed like the farmer from Waterboy, complete with straw hat and belly sticking out of tied up t-shirt, who inquired as to what I was hauling in the trailer, prompting some concern about security..until he tripped over his wheelbarrow and spilled dirt all over the parking lot directly in front of my car. (No joke)

CHRISTOPHER S. 
Rating:
5.0

A professional job, as always, by this team. Thank you, we will be back.

JASONR C. 
Rating:
3.0

friendly service

VANDEREOFY P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHMARY K. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

It was lovely! Thank you Jared!

MATHIASA P. 
Rating:
5.0

Friendly efficient counter service :) PS: cell service is very spotty or non existent fir ATT users so the on site check in and return should not be a requirement as it's not possible to use my phone. That should be considered in advance when text is sent as the inability to check in on site is a bit stressful.

John K. 
Rating:
4.0

Customer did not leave a comment.

JOHN,ERIK K. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

BETTER SIGNS IN FRONT OF BUILDING

FRANK C. 
Rating:
5.0

Do not allow me to book at a location that is closed! I had to change my reservation from Beach Lake PA to Narrowsburg NY last minute and it made me late.

Jared N. 
Rating:
5.0

What I'm writing here has nothing to do with the location but rather the equipment. It was very clean however it wasn't in the best condition (location not at fault). Besides for some small cosmetics, which isn't a problem, the trailer door had a broken latch. It held closed but was a bit wobbly. It should be fixed asap because one day the second rusty latch will give just like this one. I have a picture of the broken latch but couldn't upload it. Didn't have any phone service at the location. However, the person at the location was extremely helpful with everything. Pass him on a thank you from me.

OBADIAH W. 
Rating:
5.0

Customer did not leave a comment.

Alexander E. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

The whole rental experience was great.. everyone was very helpful I will be using this location again in future..thank you

Brittany N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Signage for building was hard to see coming from one of the directions, but everything worked out.

Steven M. 
Rating:
5.0

Some of the expectations for remote check-in were a bit unclear but this didn't seem to be the location's fault at all. This was more a problem with website clarity.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
No reviews have been submitted for this location.

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